Powerbikes Reviews 

great service, when spending £7000 on a bike you expect and good service, and powerbikes did just that, great communications,great price with a couple of cheeky freebies, will defiantly be using them again in the future

-mark

Parts i ordered were like gold dust and they had several in stock , after receiving the parts i no longer needed them and they accepted a return without hesitation. Will defo recommend to friends and family and i will be purchasing again myself , communication was 10/10 as well

I am happy with the part ordered and the delivery was on time.

Managed to get a part for my carrera vulcan E where no one else had one in stock and at a reasonable price, delivered the next day to Suffolk from Dumfries and fitted over the weekend by local bike shop for me. Thanks again 😁

I rang to discuss my choice of bike to check it was suitable for the area where I live, and the distances I was going to travel. The guy I spoke with was extremely knowledgeable, well informed and very enthusiastic. He was also very polite and helpful with details about the delivery timescales. I had cause to ring them about an issue prior to the delivery and the lady I spoke with was also extremely helpful and efficient, promising me a call back and actually did - unlike so many companies nowadays. The bike has been delivered and is exactly as discussed and I am extremely pleased with the purchase and the service I received form Powerbikes.

This is the second time I have purchased from Powerbikes and I can't fault the service I have received

Easy transaction and delivered efficiently

Great service, fast shipping and reasonable prices.

Excellent service received 500Wh bosch battery in Orkney. Will buy from powerbikes in the future especially as no added postage.

Chad

Quickly and easily the package arrived. Everything matched the description. Recommend

Quick, easy and helpful.

I purchased an expensive Haibike All Mtn 7 so I wanted a reassuring service which is exactly what I received. The bike was delivered on time as promised and in the condition I expected it to be so what more could I ask.
Having spoken directly with the boss (Jeff) following receipt of my bike as I had some questions concerning charging of the battery for the 1st time and how to operate the display I was impressed with his eagerness to ensure that I was 100% satisfied with my purchase and as a result I am confident that the after sales service will be 2nd to none.
Thank you Powerbikes for making my purchase such a pleasurable experience.

Great service and advice on phone, 4 stars as delivery took longer than communicated

Delivery took longer than I expected even with Covid taken into account. A querying email got a sensible reply and the right parts arrived 3 weeks after the initial order so all good in the end.
I did get 3 'rate us!' and 'use us again' emails before the parts arrived :-)

Very prompt service. Will use again

Great, quick delivery

I purchased an ebike sensor on the off chance it would fix my broken carrera & it did fix the problem. I paid £35 for the sensor which i found reasonable considering the bike cost £1000 at the time. I would recommend buying from Powerbikes

Great service, personal attention and speedy!