PowerToolSpares Reviews 

Ordered a fuel hose from them. After a week no update so emailed them twice asking for despatch details no reply. Telephoned only be told they had to order it as it was not in stock. Its 2022 either email customer with this detail or link your stock to your website. Refunded and ordered elsewhere

Excellent service, despatched same day as I ordered. Good value and genuine product. Happy to deal with again.

Easy to use web site
I found the part I needed and ordered it
Received an email within 8 hrs to say it had been dispatched
Great service

I had previously ordered an item, shown as In Stock, which arrived in about 4 days. Not fast, but acceptable.

I then ordered a replacement part for a hedge trimmer on 8 June. This was shown as Expected Dispatch by 16 June. The money was taken immediately, but dispatch did not happen. I received no email or phone call by way of explanation.

After 2 weeks I telephoned and spoke to a woman who said she would look into it and contact me. I had an email from her the following day to say the part was not available anywhere in the UK, but stocks were expected by 27 June, with distribution and dispatch taking further time. The obvious question is why payment was taken immediately, when stock situation was so uncertain.

Early July, still with no updates, I emailed the woman at Powertool Spares who had sent me the previous email. My email was ignored. Two days later I sent a Contact Us message on their website. This was ignored. A few days later I sent another message. Again, no response.

On 18 July I telephoned them. There was only an answerphone recording, a woman saying "I'm not here. Leave a message". This was concerning. The business claims to be an established family business, with a number of employees.

Later that day I did make phone contact, and it was the same woman. Once again, she said she would look into it and contact me. She even confirmed my phone number. She has not contacted me.

Their website still shows the relevant part, but every day the expected dispatch date goes back one day, always showing one week ahead of current date. This is obviously false advertising.

Unfortunately, my experience of Powertoolspares appears similar to numerous other reviews. I could not recommend them.

Order parts of my Bosch PFS 5000 spray gun on the 24th of May. initially when i bought the shipping status had said it would be delivered within 48hrs. when i checked the following day the order status had changed to 'awaiting for stock'. why put something on your site which you do not stock.
It even gets better. 2 months down the line and it is still showing 'awaiting for stock'

£8.00 for 1 tiny screw when I needed 2 to fix part!
What a rip off.
My advice shop around as I got other screw locally for 40p.Most screws and bolts on website are available elsewhere for pennies. Called and complained. Not interested!!!!!!!

I ordered a pair of handle clamp levers for my Bosch lawnmower and arrived within 24hrs. Am very impressed with speed of ordering and delivery. Would order from this company again.

Very good service quick delivery all good

Very happy with the items i order fast delivery i recommend 5star service
Thanks very much
Paulo Silva

Swift delivery, and good prices. No hassle. Recommend.

My Victa Pro 505 mower is now very old. Spare parts are in short supply. I needed a new decompressor (EN72541P) and PowerToolSpares had one in stock. It arrived promptly and has given my mower a new lease of life. Needless to say, I am delighted.

Uncluttered easy to use website, exploded parts diagrams, email and telephone help line, simple ordering and payment, keen prices, good communication, and next day delivery. It’s a shame these people aren’t running the country!

Paid for 4 HC260 planer sprocket wheels. After nearly a month nothing received. No one answers emails through their "contact form".

Brilliant great service order at 1pm on my door mat the next day (thanks )

the bag is perfect, delivery was excellent, very fast.
Would use again, no complaints

At 4:30 I noticed the base unit of my Mikita jigsaw was damaged and at first thought it unlikely I could easily buy a replacement part. I quickly found Powertool Spares and the part arrived next morning ( yes 19 hours later ) in the post.
Fantastic !

I live in Japan, was unable to buy parts for a Black and decker power saw so ordered from Powertool Spares they have a great website with great diagrams.
I was able to order and receive what I wanted.

Ordered some dremel parts which took a little while as were out of stock but the communication was amazing and kept me updated as to what was happening with my order .
I received the parts within a day of updating they were in stock .
Excellent company will use again and would definitely recommend A+++

Very prompt service, the correct part was delivered the next day by Royal Mail.