PowerToolSpares Reviews 

Very prompt service, the correct part was delivered the next day by Royal Mail.

What fantastic service, you really are the tops.kind regards
Cliff Wrat

Pedido a España pieza de recambio con un coste de 6 euros, pague mas de 20 euros de gastos de envio y aun así en correos me hicieron pagar otros 7 euros de costes de impuestos, puesto que no habian pagado aduanas.

Incredibly prompt delivery. I ordered the product one day and it arrived the next! Just before Christmas too, when the post normally slows down.

Ordered a part for my Makita tool which arrived next day. Excellent service and the website is easy to navigate with a great range of Makita tools, would highly recommend.

Would DEFINITELY RECOMMEND this company . I misunderstood the ordering procedure, when I rang to complain they were excellent and sorted out the problem very quickly.
Will not hesitate to use them again. They knew exactly what parts I was describing when I rang initially.

Rang and asked for advice on a spare part. Was advised of the correct part, I placed the order and it arrived with me the very next day. Fantastic customer service and would certainly recommend this company.

Ordered spare parts online for an angle grinder, wrong item sent out, which in fairness can happen from time to time. Contacted them and returned item to them, informed that replacement item was posted but haven’t received it yet over a month later. Contacted them a number of times via email, found them slow to respond and showed very little interest in sorting out their mistake and generally unhelpful. I’ve given up on them and have got a replacement part elsewhere within two days. Very poor customer service, would not recommend, plenty of other very good companies out there more deserving of business.

awful, non existent customer service. I rang for a saw guard and asked if it came with the fixing bolt as I only really needed the bolt rather than a new guard , the guy in the sales office told me it came complete. Ordered the saw guard and it turns up with no fixing bolt. rang the phone number on their website to explain the problem and see if they'd send me the bolt, was told they'd send me a label to return the saw guard first, and that i'd have to take back to the post office, then when they'd received it i would get my money back. Then i could call them back and order the bolt and pay carriage. Why not just send me the bolt they told me it would come with anyway? now i have to go through the hassle of packaging it up, going to the post office, waiting for my refund and then ordering a bolt! When i said i would order the bolt elsewhere, i was told "good luck, you won't get it from anywhere else".

Ordered a new gearbox for my Metabo impact. Shipped quickly and was quoted 3-10 days for delivery to the USA and arrived in 13 days. Overall great service at a price that cannot be beat!

The website implies items are in stock when they are not.
The only mention potential stock issues once you have ordered
When you try to cancel an order as they don't expect the stock for over 2 weeks they won't

Ordered brushes for a Makita drill, website made it easy to find part number, delivery was quick with parts reasonably priced.

Will definitely use again.

Very poor customer service, as much to even say diabolical attitudes within the buisness.
Called for a part number to look to be buying and was told "no, as you'll find it cheaper online" - ever heard of pricing within your market?!
I have 4/5 other ride-on mowers, 3 strimmers and all the likes for my buisness which need parts all the time - definitely won't be using this company that's for sure - I dread to think of how after sales customer service is like!!!!!

NO NO NO, definitely not a good company and yes they have a very expensive slow shipping service ready for you. I'm still waiting on my router plate, 0 knowledge of where is my part, 0 information, 0 follow up and 0 tracking number so 0 to this company. 👎👎👎and yes the have my money from day 1, for that are very quick.

11 maggio ordinato pezzo ricmabio bas 315 sega nastro forse a FINE GIUGNO prevista spedizione!
Non ho parole!

Ordered a part for a Bosch Orbital sander December 2020, No communication to say not in stock contacted after 4 weeks blamed Brexit delays, contacted Twice for refund will not refund keep blaming suppliers and Brexit. contacted another Twice since, We are now into April (4 Months Later) and still no refund or part supplied, Search for a company that actually Cares about its customers.

I have make an order , but does not get it . I asked them to give me a tracking no and I did not get it. After one month they told that they send me a part again, and gave a tracking no , whitch does not workt at all . Now I dont have a money and a part . People dont buy from them.

Unprofessional, unresponsive.
I had a very unpleasant experience with them. I did not receive my order after 50 days so I asked for a refund. They replied to my refund request only after 4 emails, they said they will release the refund but they never did. And now they stopped replying to my emails. I lost 94GBP for nothing.
I do not recommend buying from them.

I ordered some motor brushes for my Bosch Sander. They arrived quickly but were different to those fitted. Although the Bosch diagrams showed ones sent. Contacted Emma and sent a photo of my brushes. I returned the wrong brushes and they sourced the right ones for me at no extra cost which a received quickly. As the part is small and not expensive the help I was given was 100%. Will definitely go back to this Company for any other spares I need.