PrivateFly Reviews 

966
•
TrustScore 2 uit 5

1,9

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Beoordeeld met 1 van de 5 sterren

A cheap con operation in which people fill out a request for a private charter, but instead they get rung by salesmen trying to sell them fractional ownership in planes. Avoid at all costs. Cur... Toon meer

Beoordeeld met 4 van de 5 sterren

Thank you Eric Callahan for for help with our booking, many questions, perfect size jet, and follow-up. We flew our 90 year old Dad -(hadn't flown in 20 years) the pilots were amazing, made him fee... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Avoid like the plague, terrible customer service, disorganised and don’t respond to calls or emails. I had a very bad experience dealing with them. Maybe the good reviews on here had a different count... Toon meer

Beoordeeld met 1 van de 5 sterren

Tried this service twice and still no response from them. For the first request, they sent a generic reply email and I provided more info for the flight .. it's still showing 0 days Awaitin... Toon meer

Bedrijfsgegevens

  1. Vliegmaatschappij

Informatie afkomstig van verschillende externe bronnen

The leading booking service for global private jet charter.


Contactgegevens

1,9

Slecht

TrustScore 2 uit 5

966 reviews

5 sterren
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1,9

Alle reviews

(966)

1 review in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Charter Oxford to Genoa

Well executed throughout

8 juni 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you Peter for this review of your flight to Genoa. We were glad to help and appreciate the feedback.

Best wishes,
Matt Barber
Head of Flight Team

Beoordeeld met 5 van de 5 sterren

Great service

Great service, attitude, communication, everyhing worked flawless! Looking forward to cooperate again.

8 juni 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you for posting this review for us Marian. It was a pleasure and we hope to work with you again soon.

Best wishes,
Matt Barber
Head of Flight Team

Beoordeeld met 5 van de 5 sterren

Exceptional service and great experience!

We tried PrivateFly for the first time yesterday to fly from London Farnborough to Perugia. The whole experience was amazing from start to finish. I personally want to thank Gianluca Cioffi as he helped me from the very beginning to his follow up just a few hours after we landed yesterday afternoon. I had several questions about our flight into italy especially with COVID-19 and the process and procedures of different countries/airports. Gianluca was always available and went out of his way to help me. He also gave me various aircraft choices and helped me tailor something that was suitable for us. The pre-flight briefings that private fly gave to us were very helpful and let us feel reassured that everything was on schedule and that they were there for us if we had any questions. The flight was great. The airplane was perfect. The pilots were very friendly and professional. The service we received at Farnborough Airport and Perugia Airport were exceptional. We shall definitely be using PrivateFly again for our travel needs. Grazie mille Gianluca!

4 juni 2020
Review zonder uitnodiging
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Antwoord van PrivateFly

Thank you Rachel for leaving this review of your flight to Perugia. It was a pleasure to help and we look forward to working with you again.

Best wishes,
Matt Barber
Head of Flight Team - Europe

Beoordeeld met 5 van de 5 sterren

Dear gentlemen

Dear gentlemen,
very excited by the perfect work and professionalism of you.
Mr. Ortega and I remain very satisfied.
I hope in the future to use your services again.
we will definitely recommend you
Best regards

3 juni 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you very much for this review - it was very much appreciated.

Best wishes,
Matt Barber
Head of Flight Team - Europe

Beoordeeld met 5 van de 5 sterren

PrivateFly - An Excellent Choice for Private Air Charter

My experience with PrivateFly has been exceptional. From my initial enquiry to see if they could fly my parents back to the UK from Spain, during the current pandemic, to the moment my parents disembarked the plane at Stansted, they were always right there, available to answer any questions and keep me updated.
This company is extremely professional, very competent, easy to contact and correspond with, and they deliver exactly what they advertise, with no fuss.
A first class company that offers a first class service. I would highly recommend PrivateFly to anyone considering using a private flight for their journey.

1 juni 2020
Review zonder uitnodiging
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Antwoord van PrivateFly

Thank you David, we were very happy to help with this repatriation flight for your parents and appreciate your recommendation.

Best wishes,
Matt Barber
Head of Flight Team - Europe

Beoordeeld met 5 van de 5 sterren

Everything was smooth and uneventful…

Everything was smooth and uneventful (which under the circumstances is no small feat). I have used Privatefly before and recommend them without reservations. The ultimate service, professionalism and perfection.

29 mei 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thanks for this review Sean. It's always a pleasure to help with your flights.

Best wishes,
Matt Barber
Head of Flight Team - Europe

Beoordeeld met 5 van de 5 sterren

These guys were great

These guys were great. Bent over backwards to help me and my client, pulled out all the stops and got him where he and his family where he wanted to go, in total security and at what must have been the most challenging time in recent aviation history.

27 mei 2020
Review zonder uitnodiging
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Antwoord van PrivateFly

Thanks Paul for leaving this review. It certainly continues to be a challenging time, but it is a rewarding one too, when we know how much clients and partners appreciate our service.

Best wishes,
Matt Barber
Head of Flight Team - Europe

Beoordeeld met 5 van de 5 sterren

Good service

PrivateFly has managed the process from the beginning very carefully and professional. The team has assisted us as a company successfully and our guest had great satisfaction from the service that is provided.

26 mei 2020
Review zonder uitnodiging
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Antwoord van PrivateFly

Many thanks Murat for leaving this review for us. We were very pleased to be able to help.

Best wishes,
Matt Barber
Head of Flight Team - Europe

Beoordeeld met 5 van de 5 sterren

Excellent servcie from start to finish…

Excellent servcie from start to finish including all personnel....special thank you to Ben Hardy.

21 mei 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you very much for posting this review of our service Johnny. It was great to work with you.

Best wishes,
Matt Barber
Head of Flight Team - Europe

Beoordeeld met 5 van de 5 sterren

Recommendation

Facing an emergency and needing to bring my daughter back to the UK at short notice I contacted PrivateFly. From start to finish they were friendly, helpful, efficient and consummately professional. Everything happened according to plan with no detail left unattended. I would unhesitatingly recommend them.

21 mei 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you for leaving us this review for your daughter's flight Nigel, it was very much appreciated.

Best wishes,
Matt Barber
Head of Flight Team - Europe

Beoordeeld met 5 van de 5 sterren

Great communication

Great communication from start to finish. Had to cancel due to covid but Luciano guided us through the process flawlessly and returned our deposit to us in the form of a future credit that we can use later.

20 mei 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thanks so much for that review - hopefully you will be able to fly again very soon. And we look forward to working with you then.

Best wishes,
Matt Barber
Head of Flight Team - Europe

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service: Booking, personal counselling, 24/7 availability, seriousness, constant feedbacks, perfect schedule and on time, extremely comfort flight with highly professional and friendly on-board staff and of course top security.

18 mei 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thanks Sandra. Appreciate that review very much - it was our pleasure to help.

Best wishes,
Matt Barber
Head of Flight Team

Beoordeeld met 5 van de 5 sterren

Extremely satisfied

During the recent times with very limited flight options caused by COVID-19, there was an unexpected need for me to find a private flight for a dear acquaintance and his wife. After a careful search the passenger and I voted in favor of PrivateFly. I am so glad we did as the whole process was very smooth.
We received an offer for 3 aircraft within a few hours and the agreement was signed shortly. All our questions were answered with professionalism and in a very short time. We received details information regarding the whole process. Ground transportation was also provided so the passenger didn't have to worry about missing the flight.
On arrival at the departure airport the passengers received a warm welcome by the pilot himself and after arrival they had a safe landing in their home country. Both the passenger and myself are very pleased and satisfied with how our request was handled and finalized by PrivateFly. I sincerely recommend them to anyone who is looking for an alternative flight experience.

17 mei 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you Eva. We were very happy to help you arrange to fly the passengers home, and great to hear that they enjoyed the flight.

Best wishes,
Matt Barber
Head of Flight Team

Beoordeeld met 5 van de 5 sterren

Stellar service before

Stellar service before, during, and after the flight. Lacks the “startup glitz” of seemingly similar services but makes up for it with personable attention by phone and email.

17 mei 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely perfect in all aspects

Absolutely perfect in all aspects. Will definitely use again.

16 mei 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Great to hear Glenn, thank you! Look forward to working with you again soon.

Best wishes,
Matt Barber
Head of Flight Team

Beoordeeld met 5 van de 5 sterren

Very professional and friendly

Very professional and friendly service from start to finish from both Kristian and Apolina. Nothing was too much trouble. Their arrangements were perfect and meticulous. The crew on the flight were extremely helpful and professional resulting in a very comfortable and smooth trip. I would not hesitate to recommend PrivateFly.

15 mei 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thanks for leaving us this great review Debbie. Kristian & Apolina were very happy to arrange the flight, and it's great to hear how much the passengers enjoyed it. Hope we can work together again soon.

Best wishes,
Matt Barber
Head of Flight Team

Beoordeeld met 5 van de 5 sterren

Ingredible experience

Ingredible experience

CEO of a Pharma company

13 mei 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

We were very happy to arrange your flight and hope to work together again soon. Thank you for the review!
Best wishes,

Matt Barber
Head of Flight Team

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish…

Excellent service from start to finish , well organised and efficient, I recommend their services anytime , well done

12 mei 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you Mario, very happy to hear that. It was our pleasure and thank you for the feedback.
Best wishes,

Matt Barber
Head of Flight Team

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