Privilege Reviews 

I found privilege on a comparison site and the policy was better than the one I had which was due for renewal , so I have pick privilege insurance

Although everything was completed on the web .privilege sends out hard copies when requested,I like that and my wife is happy because she might have to contact the company her self one day

A renewal quote from Privilege landed on the mat and I was shocked to see my home insurance had jumped by a whopping £62.53 over the period of 12 months since my last quote and I have never made a single claim, not one?
This unjustifiable increase smacks of profiting against their customer base as there's no other way to explain it, but it's somewhat inevitable we'll hear the usual platitudes from Privilege in regards to what they have to 'shell out' in claims, but is that not the sole purpose of having home insurance in the first instance, I thought it was?
Personally, I believe home and car insurance is quoted by your home's postcode in conjunction with your local policing crime statistics to calculate your renewal, so the higher the crime stats in your council area the more you'll have to cough up in insurance renewal, and how's that fair and honest dealing in terms of loyal customers Privilege?

Good customer service

Purchased home insurance online.
All straight forward, no complaints.
Requested documents in post which arrived promptly. Thank you.

Let's hope their efficiency is good if I need to make any claims.
On this experience I would recommend Privilege.

Excellent service 👍

Policy premiums were always competitive. Insurance coverage good.
Claim after recent burglary was all settled within 4 weeks. Their appointed repair company were excellent. Their appointed jewellery valuers were wonderful.

Very good service

Good to also receive paper copies of insurance. Simplicity of detail to follow on line.

Very good experience

The entire experience, from initial contact to final repair, was quick, and the staff were really professional, with excellent communication throughout. This removed the stress of needing an urgent repair. The third-party contractors were also professional and did a really good job.

Horrendous from start to finish . That sums it up succinctly. It was most certainly not a privilege to use this insurance company .
The initial claim was a few months earlier but it has only just been settled

Simple to renew, held the price from last year.

I have an alleged Platinum home insurance policy with Privilege Insurance so I called the claims team ref poor level of service provided by CET their home emergency provider HE-1212405. spoke a Privilege claims agent 12/08/26 at length she advise she did not normally deal with home emergency claims but due to situation she would look into my claim and get back to me as she also felt I was not getting the correct level of service expected unfortunately no call back received which is poor as I felt the agent was concerned at poor level of service given Privilege agents should not promise when they cannot deliver their promises as per privilege response sent me a link which does not work Invalid request. You may have been timed out due to non-activity. You may also get this error if cookies are not enabled in your browser. will not allow me to fill in online form

As always, the staff are brilliant, both knowledgeable and polite. Prices are good too. A rare time where brand loyalty pays

An excellent introduction to me via Moneysupermarket. Easy to navigate and refine the initial quote, so full marks from me regarding the website and purchase process

Just before Christmas we had 5 windows out through to house, also windows on car and caravan. With in an hour and half of is phoning them a. Glazer arrived too knock out the broken windows on the house and board them up. As you can imagine it was a very distressing time. The way we were treated was first class & so helpful showing empathy