The staff member knew exactly where to locate the thing I was looking for. However, on the way to the till she was waylaid by another customer and there was no one at the till to serve me. But she d... Toon meer
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I was allowed to wander and look around without being pestered. When l asked an assistant for an item she was very helpful, polite and friendly a pleasant experience. The shop is well set out, clea... Toon meer
Sales person very helpful- only caveat that he did not establish my reasons for buying earlier. I asked about the Pro Cook blender on offer and he enthused about the smoothies he uses it for. Differen... Toon meer
The shop is very well laid out, clean and tidy. There is an interesting selection and variety of good quality items on display. The staff are all very helpful, polite and friendly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Castle Lane West, West Mall, BH8 9UY, Bournemouth, Verenigd Koninkrijk
- 01202 155674
4,9
Uitstekend
747 reviews
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Antwoord van ProCook - Bournemouth
We're so glad you enjoyed our shop, prices, and quality. We appreciate your positive feedback!
Not dishwasher proof!
Always bought cookware from Procook. However, had to replace a number of lids (handles detached), woks and frying pans (non-stick came off).
Was told not to put them in the dishwasher. What's the point of them being 'dishwasher safe'?
We don't have time to hand wash everything.
Very disappointed.
9 augustus 2026
Antwoord van ProCook - Bournemouth
Hello Pete,
Thank you so much for getting in touch, we're sorry to hear you've had an issue with your item.
To help us investigate this as quickly as possible, could you please share a little more information by answering the following questions:
Which item is affected?
Photos showing the inside and outside base of the product
How do you usually wash and dry the item?
How is the item stored when not in use?
What type of kitchen utensils do you use with the product?
What type of hob do you have?
What heat setting do you typically use, and what's the highest setting on your hob?
What type of cooking oil do you use?
Please also confirm your current delivery address.
We really appreciate you taking the time to provide these details, they’ll help us understand what’s gone wrong and find the best solution for you. We are sorry for any inconvenience this has caused, and we'll aim to get back to you within 7 working days once we've reviewed everything.
If there's anything else we can do in the meantime, please don't hesitate to let us know, we're always happy to help.
Pro cook have some fantastic kitchen…
Pro cook have some fantastic kitchen wear
Quality things !! And laid out in the shop excellently
3 augustus 2026
Antwoord van ProCook - Bournemouth
We're so happy to hear you appreciate the quality of our kitchenware and the excellent layout of our shop! Thank you for your kind words.
The staff were very welcoming …
The staff were very welcoming and polite. Showed me 3 items out of the boxes ! Which proved very helpful.
4 augustus 2026
Antwoord van ProCook - Bournemouth
We're so happy to hear that our team was welcoming and polite. It's wonderful to know that showing you the items was helpful and contributed to your positive experience!
Staff friendly and service terrific.
4 augustus 2026
Antwoord van ProCook - Bournemouth
We are so pleased to hear that our team made such a positive impression. Your kind words about our staff and service are greatly appreciated.
Choosing saucepans
The staff spent a lot of time explaining the product to me. I ended up buying a totally different set of saucepans that I went in to buy and I’m over the moon with them.
2 augustus 2026
Antwoord van ProCook - Bournemouth
We are so pleased to hear our team provided such helpful assistance, leading you to a saucepan set you absolutely love. We appreciate you sharing your wonderful experience with us!
Pleasant staff
Pleasant staff, the item I needed was available. I have shopped at ProCook before so happy enough.
27 juli 2026
Antwoord van ProCook - Bournemouth
We're so glad to hear that you found our staff pleasant and that the item you needed was available. We appreciate your continued custom and positive feedback!
Shop was pleasant to look around
Shop was pleasant to look around. Assistant was friendly without being intrusive and I was lucky to find they had 20% if the item I went in for.
24 juli 2026
I knew what I wanted
I knew what I wanted, gathered the items and went to till, member of staff promptly actioned the sale, she was polite and efficient
Thank you
22 juli 2026
Good service with helpful advice.
21 juli 2026
Good product.
22 juli 2026
Staff made me feel welcome helpful and…
Staff made me feel welcome helpful and not jumping on me many thanks
21 juli 2026
Shoppers Delight.
We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with confidence, we didn't realise they varied so much.we decided to go back to purchase said pans based on recommendations from the assistant, it's so rare to be able to talk directly with someone who knows her business inside and out .We would not hesitate to use precooked again in the future, Keep up the good work.
16 juli 2026
Like the glasses very much and good…
Like the glasses very much and good value for money.
12 juli 2026
Well presented store and very helpful…
Well presented store and very helpful staff. Found the crockery that I wanted and am very pleased with purchase
13 juli 2026
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