ProCook - Cannock Reviews 

Very helpful staff and shop is open and inviting

great service great product great staff very helpful

Good staff, switched on, knowledgeable and helpful.

Helpful and knowledgeable advisor, lovely store.

I love pro cook’s pots and pans,amazing designs and great quality.highly recommended 🌟🌟🌟🌟🌟

Great range of products to suit different budgets. Knowledgable, helpful and friendly staff. We bought everything we needed and I was very pleasantly surprised by the overall cost.

There was a small error with our purchase but when we discovered it the issue was rectified immediately. Extremely happy with the lovely service.

I telephoned first to see if the product I was after was in stock to save me a wasted and needless journey.
My husband is in a wheelchair and it takes a lot of effort in planning our shopping trip. We are not young.
The staff member found what I was enquiring about and it was ready and waiting for me to collect and pay for. Thank you

Excellent service, staff knowledgeable and patient. Both ladies are a credit to the brand. A1. Will go back.

Great advice and helpful staff who looked into the method of using the product purchased.

Excellent staff. Real customer ficus.

The lady who served us was very knowledgeable and extremely helpful. She explained everything we needed to know about the different knives and frying pans. The layout of the shop is lovely and quality of goods excellent. We enjoy our trips to you.

The sales assistant Mel was absolutly superb,i didnt know what sort of set i was looking for until she explained in detail all of the details for all types they sold,ended up buying the full set of the signature series set and must say very very happy with the product

Great store… I was in the look out for a cheap frying pan to do pancakes.
As I walked by the store the crepe pan of my dreams called out to me. Less than £25 with a discount. So off I went to the till after perusing the store for other bargains.
The store representative informed me I shouldn’t place the pan in the dishwasher as I would upset the pan.
I absolutely love the pan! Would definitely recommend! It’s made me look like a professional pancake maker! Thank you

Staff were very helpful and informative on the product we were interested in

Your stores rock: huge choice of product and prices…helpful staff: yes!

The staff member was very helpful and happy to help

Visited the store to get a refund for an unwanted Christmas gift. We made it clear that's what it was from the beginning. As you know, each company will have their own policy: some offer a refund on the gift receiver's card, some a store gift card etc. Now we made it clear this was a Christmas unwanted gift and guess what they did when we returned it? They refunded the card of the purchaser... please, please NEVER BUY ANY GIFTS FROM THIS STORE/COMPANY AS GIFT RECEIPTS ARE USELESS. When I realised what had happened (initially just a mistake made by a nice member of staff bless her, a miscommunication that could have easily been resolved) I mentioned this to her and said we won't be getting the money as it is a gift. I expected to tap my card as you do in most stores and receive the amount back. Instead, this older staff member rudely interrupted the conversation, becoming extremely offensive, raising her voice and accusing ME and my husband of escalating the situation. My husband said "this is bloody ridiculous " and he was accused of swearing. In that moment I started recording as it was clear she was making false accusation and was completely delusional. The poor lady who initially dealt with us left and so did another male staff member probably because they wanted no part in it. Well, now I'm having to send an official complaint and contact trading standards... it blows my mind how someone can come with a gift receipt, tell you "it's an unwanted gift" and you refund it to the initially card... but that wasn't even the problem, the attitude was, all we needed was an apology and all we got is false accusations until the end by this old staff member. Even when apologising, she was still blaming us and not taking much responsibility although she wasn't even there for half the conversation. I even asked if there were cctv cameras at the till like, which there weren't (conveniently). I wish I saw her name but the badge was not visible even after checking the video. I agree with other reviews, she needs not only retraining but considerations whether this is the right job for her. She was arguing with me over legislation when I have specialised studies... didn't think I would be having a legal debate with a store assistant... she's better focusing on customer service skills which she severely lacks

Great selection of products to facilitate our home hobbies. Many thanks.