We had a few little problems with our coffee machine and dealt with a lady called Sally at the Castleford branch. What a lovely breath of fresh air this lady is, really cares, excellent customer serv... Toon meer
Locatie
Wijzig locatieUnit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR Castleford, GB
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Lees wat reviewers zeggen
Brilliant service with very friendly staff who are more than willing to go through any advice you may need. Great offers on pots, pans and urensils means its well worth a look for a decent set of kitc... Toon meer
I went looking for a thin sharp fish filleting knife, and was not disappointed, but what made the purchase more special as the lovely Assistant who was so thorough in her help to find the right knife... Toon meer
The staff are so approachable. I needed information and thought they were extremely knowledgeable. Answered my questions and I bought two frying pans instead of the one I intended to buy.
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR, Castleford, Verenigd Koninkrijk
4,9
Uitstekend
831 reviews
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Good Shop
Lovely clean shop with a good array of products at competitive prices.
Staff are really friendly and helpful.
19 februari 2026
Antwoord van ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our clean shop, products, prices, and friendly staff.
Good assistance
Good assistance, helpful information on products, long guarantee, quality products
18 februari 2026
Antwoord van ProCook - Castleford
We appreciate you sharing your thoughts! We are so happy to hear that you were assisted well and found our product information and guarantees helpful.
Excellent customer service
Excellent customer service. into the store to try knives from three different ranges. The attendant was knowledgeable about the products, able to answer my questions and provided additional information to help me make a decision about which product to buy. I left the store with a set of 8 Elite Aus10 knives. They had a similar design to the Professional X50 contour which I had initially thought i’d buy, but the Aus10’s were heavier and had slightly larger handles which I found more comfortable and were generally more comfortable than the Nihon x50’s. The Nihons looked the best, but I guess i’m just more used to a European blade shape and contours handles. All were lovely knives, but the Aus’s suited me best.
16 februari 2026
Antwoord van ProCook - Castleford
We're happy to hear that you received excellent customer service while exploring our knife ranges. It's great the attendant's knowledge helped you choose the perfect set. We appreciate you sharing your experience and are glad the Elite Aus10 knives suited you best!
Horrible pans
Bought three stainless steel frying pans for £100. When I got home and cooked in them everything stuck to it. I didn’t know they had to be seasoned it wasn’t on the label i too the biggest one back to the shop to try and swop it for something else but I wasn’t allowed refused a swop. I know it was part of a deal so I understand. Please do your research before you buy stainless steel frying pans I wish I had.
16 februari 2026
Review zonder uitnodiging
Antwoord van ProCook - Castleford
Thank you for your review, in order for us to look into this further please can you provide the requested details.
A ProTeam at ProCook Castleford!
A lovely, knowledgeable team! Always happy to help any customer, whether you want a peeler or a set of pans. Every purchase is wrapped with care.
3 februari 2026
***** 100%🤩
8 februari 2026
Very helpful and friendly.
1 februari 2026
Antwoord van ProCook - Castleford
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Assistant very knowledgeable & helpful
27 januari 2026
Antwoord van ProCook - Castleford
We appreciate you letting us know our assistant was knowledgeable and helpful. It means a lot to our team!
Purchased a couple of items had a bag…
Purchased a couple of items had a bag with me however had to ask for the items to be wrapped in a sheet of paper!
This was more to protect my other shopping but wasn’t even offered.
25 januari 2026
Antwoord van ProCook - Castleford
We appreciate your feedback and are sorry that wrapping wasn't offered automatically to protect your purchases. We'll address this to improve our service. Thank you.
Quick efficient service
19 januari 2026
Great
Great products, shop, company and friendly customer focused staff at Glassghoughton, thank you
24 januari 2026
Antwoord van ProCook - Castleford
We appreciate you taking the time to share your thoughts! We are so happy to hear that you love our great products, shop, company and friendly staff.
The team member was great
The team member was great! The young lady had lots of patience when we were choosing our new dinner set, and made sure we got the correct colours on each item as there was colour differences due to the design. We were made to feel special and nothing was too much trouble.
19 januari 2026
Antwoord van ProCook - Castleford
We're happy to hear that the team member was so helpful and patient while you chose your dinner set. We appreciate that she ensured you got the correct colours and made you feel special.
Great staff
11 januari 2026
Substantial strength with these…
Substantial strength with these saucepans - good solid handles - confidence when handling 👌
16 januari 2026
Very friendly knowable staff
Very friendly knowable staff, we left large bag there while we did rest of shopping
15 januari 2026
The staff were extremely helpful
The staff were extremely helpful, not upselling but advising us on what we need and also helping us with the choices.
Very knowledgeable
19 januari 2026
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