We had a few little problems with our coffee machine and dealt with a lady called Sally at the Castleford branch. What a lovely breath of fresh air this lady is, really cares, excellent customer serv... Toon meer
Locatie
Wijzig locatieUnit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR Castleford, GB
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Lees wat reviewers zeggen
Brilliant service with very friendly staff who are more than willing to go through any advice you may need. Great offers on pots, pans and urensils means its well worth a look for a decent set of kitc... Toon meer
I went looking for a thin sharp fish filleting knife, and was not disappointed, but what made the purchase more special as the lovely Assistant who was so thorough in her help to find the right knife... Toon meer
The staff are so approachable. I needed information and thought they were extremely knowledgeable. Answered my questions and I bought two frying pans instead of the one I intended to buy.
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR, Castleford, Verenigd Koninkrijk
4,9
Uitstekend
831 reviews
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Great service very professional and…
Great service very professional and friendly and went over and above. Great products that are good vfm
18 januari 2026
Antwoord van ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our professional and friendly service and products.
The staff were friendly and helpful…
The staff were friendly and helpful without being pushy. The shop was clean and well set out. The products all looked top quality.
13 januari 2026
Antwoord van ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were friendly and helpful and that you liked our shop.
Great little shop & approachable staff with smiles, great to see tbh
Me & my wife asked about a few items & the staff were fantastic
12 januari 2026
Well laid out shop with some good…
Well laid out shop with some good quality stock I was able to get what I wanted The staff were friendly and helpful Thank you
15 januari 2026
Antwoord van ProCook - Castleford
We're so glad you found our shop well laid out with good quality stock and that you were able to get what you wanted. We appreciate your kind words about our friendly, helpful staff.
Damian was very helpful at Castleford…
Damian was very helpful at Castleford store 👍.. pan good look quality.
14 januari 2026
Antwoord van ProCook - Castleford
We're happy to hear that you found the help at our Castleford store beneficial and are pleased with the pan's quality. Thanks for your feedback.
They replaced my item as per guarantee…
They replaced my item as per guarantee with no problem
10 januari 2026
Antwoord van ProCook - Castleford
We're happy to hear that the replacement process under the guarantee went smoothly for you. Thank you for your positive feedback!
Antwoord van ProCook - Castleford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Castleford
We appreciate you sharing your feedback and are so glad that you had a good experience with our efficient customer service.
Junc 32 Castleford Store
Great experience in the store with a lady called Jade. She went above and beyond to make sure my buying experience was positive and stopped me from making a costly mistake. I was about to purchase a non stick pan when she mentioned about the maximum heat levels when using that type of pan. She said it wasn't the best pan, if I wanted to cook steak, which I did. Jade suggested and explained why a stainless steel pan would be the much better option. No difference in price but a great difference in my understanding of cooking meat in a non stick pan.
10 januari 2026
Antwoord van ProCook - Castleford
We're glad you enjoyed your experience. It's great to hear that our team member helped you make an informed decision. We appreciate you taking the time to share your positive feedback!
Polite non invasive staff. We were asked if they could help when…
We were asked if they could help when we said no we were just looking they were very polite and said that was ok but if I saw something I liked I just had to ask for there help.
5 januari 2026
Antwoord van ProCook - Castleford
We appreciate you taking the time to share your experience. We're happy to hear that our team was polite and respectful during your visit. We're always here to help if you need us!
Friendly and knowledgeable staff
The young woman I dealt with at the Castleford Outlet was very kind and friendly. She had good product knowledge and was interested in what I was saying.
8 januari 2026
Antwoord van ProCook - Castleford
We're so happy to hear that the staff member was kind and friendly! We appreciate your positive feedback regarding her product knowledge and interest in your needs.
Antwoord van ProCook - Castleford
We appreciate your positive feedback. We're so happy you enjoyed our friendly personal service and competitive pricing.
Shop display
Items in the shop were well displayed and the staff were extremely helpful
17 december 2025
Antwoord van ProCook - Castleford
We appreciate your positive feedback! We are so happy to hear that you liked how our items were displayed and that you found our staff helpful.
Very helpful and new want was looking…
Very helpful and new want was looking for when I asked
15 december 2025
Antwoord van ProCook - Castleford
We're happy to hear that we could assist you and provide exactly what you were looking for. Thank you for your positive feedback!
Antwoord van ProCook - Castleford
We appreciate your positive feedback regarding the excellent service from our sales team; we are so happy you were pleased!
Very good staff in shop very impressed…
Very good staff in shop very impressed with helped with purchase would recommend
12 december 2025
Antwoord van ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were impressed with our staff's assistance and would recommend us.
Lovely customer service.
14 december 2025
Antwoord van ProCook - Castleford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
We wished to purchase a set of kitchen…
We wished to purchase a set of kitchen knives.
The store was very well laid out and atractive, with a huge amount of choice of good quality merchandise.
Unfortunately I do not recall the name of the assistant who served us, but she was extremely knowledgeable, obliging and patient. We came away feeling we had a good experience, and a set of knives!
14 december 2025
Antwoord van ProCook - Castleford
We're glad you enjoyed our store's layout and selection of merchandise. It's great to know our assistant's knowledge and patience made your experience a positive one, and that you found the perfect knife set.
Antwoord van ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and polite and liked our value.
Very helpful and knowledgeable lady…
Very helpful and knowledgeable lady sales assistant. Pleasant and friendly
11 december 2025
Antwoord van ProCook - Castleford
We're happy to hear that you found our sales assistant helpful and knowledgeable! We appreciate you taking the time to share your positive experience.
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