ProCook - Ditchling Reviews 

447
•
TrustScore 5 uit 5

4,9

Notcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The lady in your notcutts Ditchling Sussex was wonderful. She knew her products and was very helpful in our purchase of a hob to oven shallow casserole dish and suitable utensils. Sadly I don't have h... Toon meer

Beoordeeld met 5 van de 5 sterren

The staff were so helpful, ended up purchasing a lovely pan set from the elite range, knifes that were recommended. The products are well made and they had 20% off which made it worth buying. Have re... Toon meer

Beoordeeld met 5 van de 5 sterren

Having experienced our home being ruined by a flood and recently returning home after 7 months away we needed to replace all of our kitchen utensils. The ladies particularly Donna were so helpful and... Toon meer

Beoordeeld met 5 van de 5 sterren

Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Kookwinkel

Geschreven door het bedrijf

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Geschreven door het bedrijf

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contactgegevens

  • Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, Verenigd Koninkrijk

4,9

Uitstekend

TrustScore 5 uit 5

447 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(447)

25.355 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

The service is wonderful the young lady…

The service is wonderful the young lady Sam at Ditching Garden centre is so helpful l always buy items when she is working need more staff always gives us a smile

31 mei 2026
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Antwoord van ProCook - Ditchling

We're so pleased to hear our team member provided wonderful service and always gives you a smile. Thank you for your kind feedback!

Beoordeeld met 5 van de 5 sterren

Savvy shopper.

Plenty of stock. Friendly staff. Good quality products.

28 mei 2026
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Antwoord van ProCook - Ditchling

We are so glad you enjoyed our products and friendly staff. Thank you for your kind words!

Beoordeeld met 5 van de 5 sterren

We bought a knife rack which didn't…

We bought a knife rack which didn't hold our knives properly.
We returned it and a very helpful assistant showed us an alternative and we tested it with similar knives to our own and it is perfect. The exchange was easy.

28 mei 2026
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Antwoord van ProCook - Ditchling

We're so glad we could help you find the perfect knife rack! It's wonderful to know our team provided excellent assistance and made the exchange process easy for you.

Beoordeeld met 5 van de 5 sterren

Your staff were helpful and friendly

Your staff were helpful and friendly, which was great. This was my second visit, however the first visit and the experience that I had was not so great.

25 mei 2026
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Antwoord van ProCook - Ditchling

We are happy our staff was helpful. We are sorry your first visit wasn't as positive and appreciate your feedback.

Beoordeeld met 5 van de 5 sterren

I knew what I wanted to buy &…

I knew what I wanted to buy & assistants were very friendly & helpful

21 mei 2026
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Antwoord van ProCook - Ditchling

We're so glad you found what you needed and our assistants were friendly and helpful. Thank you!

Beoordeeld met 5 van de 5 sterren

The ladies in The Pro Cook team at…

The ladies in The Pro Cook team at Garden Pride, Ditchling are always so very helpful and know their products and always guide us to what we need.

19 mei 2026
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Antwoord van ProCook - Ditchling

We're so pleased to hear our team is helpful and knowledgeable, guiding you to what you need. Thank you for your kind words!

Beoordeeld met 4 van de 5 sterren

Great as expected as have others

Great as expected as have others, would have bought more but rather expensive

16 mei 2026
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Antwoord van ProCook - Ditchling

We're glad you enjoyed your experience. We appreciate your feedback on pricing.

Beoordeeld met 5 van de 5 sterren

Great staff selling great products.

The staff are friendly, knowledgeable and very helpful. Good range of products with differing prices so accessible for everyone and of good quality.
It's our go to shop for kitchen / dining products!

11 mei 2026
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Antwoord van ProCook - Ditchling

We appreciate you sharing your experience. We're happy to hear that you find our staff friendly, knowledgeable, and helpful, and that we have a good range of quality products accessible for everyone.

Beoordeeld met 5 van de 5 sterren

Excellent product and helpful assistant…

Excellent product and helpful assistant who carried it to my car as I’m elderly and unable to carry heavy loads.

29 april 2026
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Antwoord van ProCook - Ditchling

We're so glad you had a positive experience and appreciate your kind words about our helpful assistant. Thank you for your feedback!

Beoordeeld met 5 van de 5 sterren

Very nice

Very nice, professional and happy to help and answered all questions.

29 april 2026
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Antwoord van ProCook - Ditchling

We're so glad our team was professional and helpful, answering all your questions!

Beoordeeld met 5 van de 5 sterren

Concession was not near us so I…

Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On arrival, I found the item had been put aside for me so I would not have a wasted journey.
I was still shown alternatives by sales person just to make sure I had chosen correctly.

21 april 2026
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Antwoord van ProCook - Ditchling

We're happy to hear that the item was ready for you upon arrival. We appreciate you taking the time to share your positive experience and that our sales person was helpful in confirming your choice. Thank you!

Beoordeeld met 5 van de 5 sterren

Great service from a staff member who…

Great service from a staff member who really enjoys their job. She was genuinely happy to serve us and the couple before us.
Really pleased with the products we brought this time…spatulas! But I have to say the knives/block we bought well over 5 years ago are amazing and still as sharp as the day we opened the box. We took the advice we received back then from assistant and bought the knife sharpener too…the blades haven’t worn much at all.
Great shop with great products and lovely helpful staff.

19 april 2026
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Antwoord van ProCook - Ditchling

We appreciate you taking the time to share your positive experience with us. We're so glad to hear that our staff member provided great service and that you're pleased with your spatulas and knives. Thank you for your feedback!

Beoordeeld met 5 van de 5 sterren

Staff great very good so helpful

Staff great very good so helpful

19 april 2026
Logo ProCook - Ditchling

Antwoord van ProCook - Ditchling

We appreciate you letting us know our staff was helpful; it means a lot to our team that you had a positive experience.

Beoordeeld met 5 van de 5 sterren

I haven't bought a knife in over 50…

I haven't bought a knife in over 50 years. My old and worn out one was broken and needed replacing. I chose ProCook - Ditchling because they are experts in what they do and I wanted to buy the best I could afford. I was approached by a sales lady who I was able to explain exactly what I wanted and she guided me to a series of knives similar to the one I wanted to replace. She was very open about the type of knife I required and I was able, using her knowledge and expertise, to select one that met all my requirements.
The price was right and we had a laugh about the 25 year guarantee. I am in my mid Seventies so I don't think that will come into play.
Looking at the rest of my cutlery I am tempted to replace the whole lot with the same make as I purchased at ProCook.

16 april 2026

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