Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... Toon meer
Locatie
Wijzig locatieUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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Lees wat reviewers zeggen
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... Toon meer
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... Toon meer
Bedrijf heeft geantwoord
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, Verenigd Koninkrijk
4,8
Uitstekend
792 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Alfie in Kingston was great!
Alfie in Kingston was great!
Very personable and efficient
19 augustus 2026
Fantastic staff a real pleasure to…
Fantastic staff a real pleasure to walk into a shop and be treated like a superstar..
15 augustus 2026
Great staff
19 augustus 2026
Very friendly and helpful staff and a…
Very friendly and helpful staff and a wide array of high quality stock
18 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Staff were very helpfull
16 augustus 2026
Antwoord van ProCook - Kingston
We truly appreciate you taking the time to share your positive feedback about our staff. It means a lot to us.
Pleasure to shop
The store is immaculate, well laid out and very clean.
Staff are knowledgeable and helpful.
11 augustus 2026
Antwoord van ProCook - Kingston
We're so happy to hear you found our store immaculate, well laid out, and very clean! We're also glad our staff were knowledgeable and helpful. Thank you for your kind words.
Excellent information provided by phone…
Excellent information provided by phone backed up by service in Kingston store
13 augustus 2026
Antwoord van ProCook - Kingston
We're so glad to hear our phone support and Kingston store service met your expectations. Thank you for your kind words!
Antwoord van ProCook - Kingston
We're so pleased to hear you found our shop well laid out and that our staff had good product knowledge! Thank you for your wonderful feedback.
Procook Kingston
Great display , merchandise and offers. The staff were welcoming and very helpful
14 augustus 2026
Antwoord van ProCook - Kingston
We're so glad you enjoyed our display, merchandise, and offers! We're also happy to hear that our staff was welcoming and very helpful. Thank you for your kind words.
Excellent range and quality of…
Excellent range and quality of products. Reasonable prices. Good service.
13 augustus 2026
Antwoord van ProCook - Kingston
We're delighted to hear that you were satisfied with our product range, quality, prices, and service. Thank you for your positive feedback; we truly appreciate it!
Excellent friendly service
8 augustus 2026
Antwoord van ProCook - Kingston
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
Antwoord van ProCook - Kingston
We are so glad to hear that our team was friendly and knowledgeable during your visit. We truly appreciate your kind words and positive feedback!
Great customer service
8 augustus 2026
Antwoord van ProCook - Kingston
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
As a chef i can be more happy with…
As a chef i can be more happy with products i bought
7 augustus 2026
Antwoord van ProCook - Kingston
We are so pleased to hear that you are happy with the products you purchased! Thank you for your wonderful feedback.
I bought a chef knife they told me that…
I bought a chef knife they told me that it is very good knife but i just use 2 day and all the sharpness is gone I have to use knife sharpener in just 2 days of buying knife isn't a joke
27 juli 2026
Antwoord van ProCook - Kingston
We're sorry to hear about the sharpness issue with your new chef knife. We appreciate you bringing this to our attention and will investigate this matter.
Antwoord van ProCook - Kingston
We appreciate your kind words about our helpful staff and that you are happy with your product. We're so glad you had a positive experience!
Helpful sales assistant
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
6 augustus 2026
Antwoord van ProCook - Kingston
We're so pleased to hear you had such a positive experience with our sales assistant! It's wonderful that her professionalism and helpfulness shone through, and we appreciate you acknowledging her gentle approach to upselling.
Good product and helpful staff
5 augustus 2026
Staff are always very helpful and the…
Staff are always very helpful and the advice they give is always very welcome.
31 juli 2026
Antwoord van ProCook - Kingston
We're so glad to hear that our staff is always very helpful and that you appreciate the advice they provide! Thank you for your kind feedback.
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