Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... Toon meer
Locatie
Wijzig locatieUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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Lees wat reviewers zeggen
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... Toon meer
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... Toon meer
Bedrijf heeft geantwoord
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf

- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, Verenigd Koninkrijk
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Fabulous Store, great staff and product range
Lovely helpful staff and really wonderful range of beautifully designed products for the home 🙂

Antwoord van ProCook - Kingston
Friendly and helpful staff
The lady who served us was very helpful and knowledgeable and understood exactly what we were looking for.
Very good service
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explained its components and checked its functions on-line in front of me. He then made sure that it was properly packed in a suitable manner for me to carry on the bus. I was very impressed with him. It is actually a nice food processor as well.
Great customer service.
The staff in ProCook Kingston were knowledgable and very helpful. The products are goods quality and reasonably priced.
The quality of customer care was…
The quality of customer care was exceptional, thank you
Polite staff, well laid out
The young man who served me was very polite and helpful while respecting my personal space.
Great knowledge & advice from the lady…
Great knowledge & advice from the lady that served us in the Kingston store. Thank you
Low pressure sales
Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while answering the questions I had and did not try to upsell me - greatly appreciated her time and advice and I’m looking forward to cooking with these new pans.
I found what I was looking for quickly
I found what I was looking for quickly. The shop manager helped me. Great service.

Antwoord van ProCook - Kingston
One particular member of staff Daria
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she is the best of your staff in Kingston. My purchases are fine and always curteousley assisted by Daria. I hope this helps.
Best Clive

Antwoord van ProCook - Kingston
great customer service
great customer service, friendly, helpful staff, beautiful layout in store
Good products at reasonable prices.
A bargain deal on clearance items
A bargain deal on clearance items. Bought replacement cutlery and peeler for cheap. Love the baking trays.
A very helpful and knowledgeable member…
A very helpful and knowledgeable member of staff gave me excellent advice and clearly knew her stuff. She said that she is a keen cook
We had a clear idea of what we wanted…
We had a clear idea of what we wanted and this was enhanced by the assistant who served us who was knowledgable about the product that we were interested in. His pleasant manner meant that we also brought a second product. It was the ideal shopping experience.
This is our first visit to the shop and will visit again

Antwoord van ProCook - Kingston
Ever I visited the store it was a happy…
Ever I visited the store it was a happy shopping. Friendly staff/very helpful, have patience with the questions and to answer without rushing. Love the experience whether I buy or not.
Good luck !!

Antwoord van ProCook - Kingston
What a joyt was an absolute pleasure to go into…
It was an absolute pleasure to go into the store today because the lady that was working there was exceptional, she was very polite courteous and really knew all of the products where everything was. I’m just a joy to be served so nicely so thank you.
Welcoming & friendly staff
I was looking for a particular product and while ProCook didn't stock it, the staff member who helped me was incredibly friendly & knowledgable, not just about the store and products, but the local area and baking more generally.
The store was also very clean, well stocked, and lovely to explore - while I didn't get what I'd come for, I did end up with a few other shiny new pans!
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