Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... Toon meer
Locatie
Wijzig locatieUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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Lees wat reviewers zeggen
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... Toon meer
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... Toon meer
Bedrijf heeft geantwoord
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, Verenigd Koninkrijk
4,8
Uitstekend
794 reviews
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Really friendly staff and great service.
4 april 2026
What made your experience great?
13 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Friendly staff
Friendly staff; and a great selection of kitchen products. Good value that makes it easier to buy 1-2 extra things.
11 april 2026
Antwoord van ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our friendly staff and wide selection of products.
Antwoord van ProCook - Kingston
We're happy to hear that our pots are easy to use and clean! Thank you for your positive feedback; we appreciate it.
Antwoord van ProCook - Kingston
We appreciate you letting us know our staff was helpful and knowledgeable, and that we have a good selection. It means a lot to our team.
Excellent products
6 april 2026
Antwoord van ProCook - Kingston
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with our products
Very knowledgeable and friendly staff!
3 april 2026
Antwoord van ProCook - Kingston
We appreciate you letting us know our staff was knowledgeable and friendly; it means a lot to our team.
I loved that duster I got but I think…
I loved that duster I got but I think it’s kind of odd how you need to type your email to buy
3 april 2026
Refreshingly great service, not just froth
The couple of guys I dealt with were so good and so helpful, holding a display item for me that was otherwise out of stock. The well-reviewed 400 ml milk frother has proved to be an excellent buy. I have worked in retail myself and know how cynical a game it can be (for an insight I'd recommend reading George P Pelecanos of 'The Wire' fame's novel 'A Firing Offense'). Refreshing to meet good young people who really delivered and got the tone just right. Many thanks.
2 april 2026
I purchased this on a busy Saturday…
I purchased this on a busy Saturday afternoon and there was not enough staff to help customers. However, we got there in the end.
4 april 2026
Antwoord van ProCook - Kingston
We appreciate your feedback and are sorry that our staffing levels impacted your experience on Saturday. We'll review this to ensure better support for our customers.
Experience at Shop
I purchased a Damascus 67 Nakiri knife worth £129. I also wanted to purchase a knife block. The staff member dealing with us casually pointed at the direction where they were displayed showing no interest at all. I left with only the knife. The shop lost custom and I was rather rather underwhelmed. By the way , the knife is very good.
26 maart 2026
Antwoord van ProCook - Kingston
We appreciate your feedback and are glad you like the knife. We're sorry our service regarding the knife block wasn't helpful. We'll address this to improve our customer service. Thanks for bringing this to our attention.
I always get my cookware from ProCook…
I always get my cookware from ProCook because the product ranges are great and the staff are well trained and knowledgeable - pleasant and helpful too.
1 april 2026
Customer service at it’s best.
A warm and genuine welcome from the staff on entering the store.
Polite, knowledgeable, and engaging offering sound advice on the merits of the options available too me.
Really refreshing to see.
Customer service how it use to be, and how it should be.
1 april 2026
Review zonder uitnodiging
Antwoord van ProCook - Kingston
We appreciate you sharing your experience! We're happy to hear that you received a warm welcome and found our staff polite, knowledgeable, and engaging. It's great to know you valued the sound advice offered.
Antwoord van ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very knowledgeable and helpful staff in…
Very knowledgeable and helpful staff in a well presented and appealing shop in Kingston upon Thames.
29 maart 2026
Nice selection of kitchenware
Nice selection of cooking pots/pans, utensils and dishes. Purchased mini frying pan from the Kingston branch, which is very nicely &clearly laid out, and easy to find what you're looking for. Staff very helpful and polite.
28 maart 2026
Antwoord van ProCook - Kingston
We're happy to hear you found a nice selection of cooking items and that our Kingston branch was clearly laid out. It's great to know our staff were helpful and polite, and that you found what you were looking for.
Really knowledgeable staff
Really knowledgeable staff, not pushy on sales, provided helpful tutorial on how to use the new product too. Well stocked and immaculate shop. Super products!
22 maart 2026
Antwoord van ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were knowledgeable and helpful with your new product.
Great prices and quality
Great prices, good choice and very good quality
Very helpful and knowledgeable staff
25 maart 2026
Antwoord van ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our great prices, good choice, quality, and helpful staff.
Antwoord van ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Bought yet another Pro Cook product
Bought yet another Pro Cook product: a nice cast iron enameled Grill Pan. After looking at prices at another large store in the shopping centre, it was nice to buy a good quality product at half the price of the other store. ProCook Warranty is in years, compared to the "I am not sure, maybe few months.." vague answer that I got for the double-priced product at the other store.
As always, Shona had all the info on the ProCook products we looked at, and she was very helpful.
The store carries a lot of pots and pans, plus some other products, and that is always a plus (saves time searching elsewhere).
22 maart 2026
Antwoord van ProCook - Kingston
We're happy you found a quality grill pan at a great price! It's wonderful to know that our warranty and knowledgeable team member were helpful. We appreciate you noting the convenience of our product selection. Thanks for your positive feedback!
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