The best cookware products in the Uk and at a reasonable price. Pure quality, you cant get any better than Procook, plus, they give you 25 yrs guaranteed, which only cement the quality of their produ... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C - 21, Tottenham Court Road, W1T 1BJ London, GB
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Lees wat reviewers zeggen
I had an issue with a gift voucher when trying to order online and it was quickly resolved by the shop assistants. I was then able to complete the purchase of Rochelle Glasses, which are so elegant.
Bedrijf heeft geantwoord
What a great company! I always enjoy going into store because staff are soo friendly and always eager to help! On my last visit I was perusing for your stainless steel utensil set which I was advised... Toon meer
Bedrijf heeft geantwoord
I'm Clarisse, recently I bought knives package at Tottenham Court Road. I love the quality, items very professional, good deal of the guarantee which is 25 year, good price, good customer service, s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit C - 21, Tottenham Court Road, W1T 1BJ, London, Verenigd Koninkrijk
4,8
Uitstekend
411 reviews
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Antwoord van ProCook - Tottenham Court Road
Thank you for your kind review! We're so glad to hear you found our service and knowledge excellent. We appreciate your feedback and strive to provide the best possible experience for our customers.
Good product and helpful staff
I was able to find what I wanted at a good price. Staff were very helpful.
24 april 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your positive review! We're happy to hear you found what you needed at a price you were comfortable with. We strive to offer a wide selection of products at competitive prices. We're also glad you found our staff helpful. We appreciate your feedback.
Antwoord van ProCook - Tottenham Court Road
We appreciate your kind words! It's wonderful to hear that you enjoy the variety we offer. We strive to provide a diverse selection for our customers.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Cada vez que vengo a Londres
Cada vez que vengo a Londres, no dejo de pasar por ProCook, maravilloso lugar para llevarse TODO!!
16 april 2025
Antwoord van ProCook - Tottenham Court Road
Thank you so much for your lovely message! We're thrilled to hear that you make a point of visiting ProCook every time you're in London — that truly means a lot to us.
We're so glad you enjoy the store and our range of products. We look forward to welcoming you again soon!
Good quality at great price
Good service and quality choice at an affordable
Price point
10 april 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're so glad to hear you found our service good and that you were able to find a quality choice at an affordable price point. We appreciate you taking the time to share your feedback.
I was treated really good by all the…
I was treated really good by all the staff, and I feel it has a great mindset in the shop to give customers an excellent experience. I did not have what I wanted and one of the staff directed me to another shop and being professional about it.
13 april 2025
Antwoord van ProCook - Tottenham Court Road
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you felt well-taken care of by our staff and that they went above and beyond to assist you. We strive to provide excellent customer service and are pleased that you felt our team embodied that.
Fabulous service!
ProCook Tottenham Court Road. Old fashioned good service, efficiently and very helpfully delivered. I bought a carving knife from the shop and when I got home (which is nowhere near the shop) and opened the box I found instead a bread knife. Nice bread knife but I was trying to buy a carving knife. I felt a little stuck as I could not go back to the shop so on the off chance emailed them. They could not have been more helpful. James Avard, the shop manager, took on the task of sending me out a new carving knife (which arrived the next day, a Sunday) and has now offered me the breadknife as a gift. It is when stores remedy their errors that you can truly see how impressive they are. Thanks ProCook - you have a customer for life (I have a lot of their stuff which is excellent and incredibly reasonable)
14 april 2025
Review zonder uitnodiging
Antwoord van ProCook - Tottenham Court Road
We truly appreciate your kind words and feedback. It's wonderful to hear that you experienced such excellent service at our Tottenham Court Road store. We strive to provide our customers with a positive and helpful shopping experience, and it's heartwarming to know that our team exceeded your expectations.
We understand that receiving the wrong item can be frustrating, and we're glad that James Avard was able to quickly resolve the situation. His dedication to customer satisfaction is a testament to our commitment to providing exceptional service. We're delighted that you're a loyal customer and appreciate your continued support.
Antwoord van ProCook - Tottenham Court Road
We appreciate your kind words and are glad you enjoyed the value on the wine glasses.
Fantastic pan, great price
Fantastic quality sauce pan at a great price. We got the 'Professional' 1.9L which works very well on an induction hob.
6 april 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind review! We're so glad you're enjoying your new saucepan. We strive to offer high-quality cookware at competitive prices, and we're thrilled that you're finding it to be a great addition to your kitchen. We appreciate you taking the time to share your experience.
SENIOR STAFF
The staff that I was served by was fine. They were able to give a valid opinion on the product I was buying. But the person that was initially on the till seemed too busy chatting away to someone else to deal with any query I may have had. Not a good impression.
5 april 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
the staff was so helpful
3 april 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're so happy to hear that you found our staff helpful. We strive to provide excellent customer service and appreciate your positive feedback.
Personnel très aimable et j’ai beaucoup…
Personnel très aimable et j’ai beaucoup aimé l’offre des 4 mugs
31 maart 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Amazing customer experience
It has got all home kitchen necessities and layout of outlet is easier to find items I need.
3 april 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear that you found everything you needed and appreciated the layout of our store. We strive to make shopping a positive experience for all our customers.
Antwoord van ProCook - Tottenham Court Road
We appreciate your kind words! We are thrilled to hear that you found our customer service and staff attentive. We strive to provide excellent service to all our customers, and your feedback reinforces our commitment to that goal.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great products
Great service when purchasing egg poacher which is working well. I’ve used the professional milk pan to cook scrambled eggs and the pan was dream to wash up afterwards.
20 februari 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind review! We're delighted to hear that you're enjoying your egg poacher and milk pan. We strive to provide products that make cooking enjoyable and easy, and we're thrilled that our products are meeting your expectations.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're delighted to hear that you found our service quick and helpful. We strive to provide excellent customer service and appreciate your feedback.
the prices.
23 maart 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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