The best cookware products in the Uk and at a reasonable price. Pure quality, you cant get any better than Procook, plus, they give you 25 yrs guaranteed, which only cement the quality of their produ... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C - 21, Tottenham Court Road, W1T 1BJ London, GB
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Lees wat reviewers zeggen
I had an issue with a gift voucher when trying to order online and it was quickly resolved by the shop assistants. I was then able to complete the purchase of Rochelle Glasses, which are so elegant.
Bedrijf heeft geantwoord
What a great company! I always enjoy going into store because staff are soo friendly and always eager to help! On my last visit I was perusing for your stainless steel utensil set which I was advised... Toon meer
Bedrijf heeft geantwoord
I'm Clarisse, recently I bought knives package at Tottenham Court Road. I love the quality, items very professional, good deal of the guarantee which is 25 year, good price, good customer service, s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit C - 21, Tottenham Court Road, W1T 1BJ, London, Verenigd Koninkrijk
4,8
Uitstekend
411 reviews
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Love this chain of shops
Love this chain of shops - the staff are always helpful and cheerful. Their products are great without breaking the bank.
29 maart 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind review! We're so pleased to hear that you enjoy our shops and find our staff helpful and cheerful. We strive to offer great products at affordable prices, and we're glad you appreciate that. We appreciate you taking the time to share your positive feedback.
Good attention to detail
The products are well laid out and the staff were attentive but not pushy. When I went to pay for my purchase, the man at the till noticed it was damaged and brought up two replacements letting me inspect before buying.
25 maart 2025
Antwoord van ProCook - Tottenham Court Road
We appreciate your kind words about our products and staff. We're glad you had a positive experience and that our team was able to assist you with the damaged product. We strive to provide excellent customer service and are happy to hear we met your expectations.
No pressure.
All I wanted was a chef's knife for domestic cookery, and I wasn't pushed towards the top-of-the-range models that I didn't need.
23 maart 2025
Antwoord van ProCook - Tottenham Court Road
We appreciate your kind words and are glad you found the perfect chef's knife for your needs. We strive to provide a helpful and informative experience for all our customers, ensuring they find the right tools for their culinary adventures.
Fantastic Service and Great Experience
I’m very happy with my order from ProCook! It arrived on time, and although one item was damaged, I contacted customer service, and they were extremely helpful in resolving the issue. The team in the shop was also amazing—while I can’t remember their names, they were working last Saturday and provided excellent service. Overall, a fantastic experience with ProCook.
22 maart 2025
Antwoord van ProCook - Tottenham Court Road
We're delighted to hear about your positive experience with ProCook! It's fantastic to know that your order arrived on time and that our customer service team was able to resolve the issue with the damaged item. We appreciate you highlighting the excellent service provided by our team in the shop. We strive to offer a seamless and enjoyable shopping experience for all our customers. Thank you for your kind words and continued support.
Recommend
I like most of the products but most importantly staff very helpful kind and professional well done for them 👏
25 maart 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind review! We are so pleased to hear that you appreciate our staff's helpfulness, kindness, and professionalism. We strive to create a welcoming and supportive environment for our customers, and we are grateful for your recognition of our team's efforts.
Antwoord van ProCook - Tottenham Court Road
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and appreciate your kind words about our team member.
What a great company!!
What a great company! I always enjoy going into store because staff are soo friendly and always eager to help! On my last visit I was perusing for your stainless steel utensil set which I was advised would be available sometime in the summer, staff were quick to assist and I felt very welcomed. I did however purchase some other items I came for which was a beautiful stainless steel knife set & stainless steel baking tray😍. It was all wrapped up very nicely and the whole process was seamless. Would highly recommend this company for quality items and an overall amazing customer service experience.
19 maart 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience in our store. It's fantastic to know that our staff were so helpful and welcoming, and that you were able to find the beautiful stainless steel knife set and baking tray you were looking for. We strive to provide a seamless and enjoyable shopping experience for all our customers, and we're delighted that you found our products and service to be top-notch. We hope you enjoy your new purchases for many years to come!
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're so glad to hear that you found our staff knowledgeable and friendly. We strive to provide excellent customer service and appreciate your feedback.
Nice store and good stuff to purchase
10 maart 2025
Antwoord van ProCook - Tottenham Court Road
We're so glad you enjoyed your visit and found something you liked! We appreciate your kind words and hope to see you again soon.
Amazing and Good Quality product in mid…
Amazing and Good Quality product in mid range❤️
14 maart 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind review! We're so happy to hear you love the quality of our product. Your feedback means a lot to us.
I visited the Tottenham Court branch to…
I visited the Tottenham Court branch to buy a birthday gift for my friend who is a chef. The staff were knowledgeable about the vast selection of knives and as it is a high quality one, I was pleased to know the store guarantees the product for a long time. Very happy with my purchase.
9 maart 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're delighted to hear you had a positive experience during your recent visit. It's wonderful to know that our staff were able to provide you with the helpful service you've come to expect from us. We're thrilled that you're happy with your purchase and hope to see you again soon.
In STORE…
On the phone and afterwards in the Tottenham Court Road Store the ProCook people were all helpful and very friendly which makes a change these days. Perhaps they could maybe be trained to know more details about all the products. All in all a very good shopping experience Thanks!
9 maart 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're delighted to hear you found our staff helpful and friendly. We strive to provide our customers with a positive and informative experience, and we appreciate your feedback. We're always looking for ways to improve our customer service, and we'll take your suggestion about product knowledge into consideration.
good kitchen things
9 maart 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great service
I was served by a very helpful assistant on the two days I visited the Tottenham Court Road shop. He also advised me of another branch in Ireland where what I wanted could be got(it was too heavy for my flight luggage).
5 maart 2025
Antwoord van ProCook - Tottenham Court Road
We are delighted to hear about your positive experience at our Tottenham Court Road shop. It's wonderful to know that our assistant was so helpful and went above and beyond to assist you. We appreciate your kind words and will share your feedback with the team.
Lack in people skills very robotic
Lack in people skills very robotic, other than that products are okay
1 maart 2025
Antwoord van ProCook - Tottenham Court Road
We appreciate your feedback and understand your experience. We strive to provide excellent customer service and will take your comments into consideration as we continue to improve.
Great staff
I was assisted by a lovely lady wearing a headscarf (apologies for not catching her name). She was incredibly kind and helpful with everything I needed. Her exceptional service made my experience much more pleasant. Thank you!
2 maart 2025
Antwoord van ProCook - Tottenham Court Road
We are so pleased to hear that you had a positive experience with our team member. It's wonderful to know that she was able to provide you with the assistance you needed and make your visit more pleasant. We strive to create a welcoming and supportive environment for all our customers, and we appreciate your kind words about her exceptional service.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're so happy to hear that you found our service attentive and our staff helpful. We strive to provide excellent customer service and appreciate your positive feedback.
I received everything in less than 24…
I received everything in less than 24 hours, all the items were well packaged and the service was very professional and pleasant.
1 maart 2025
good professional tools fairly priced :)
28 februari 2025
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