The best cookware products in the Uk and at a reasonable price. Pure quality, you cant get any better than Procook, plus, they give you 25 yrs guaranteed, which only cement the quality of their produ... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C - 21, Tottenham Court Road, W1T 1BJ London, GB
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Lees wat reviewers zeggen
I had an issue with a gift voucher when trying to order online and it was quickly resolved by the shop assistants. I was then able to complete the purchase of Rochelle Glasses, which are so elegant.
Bedrijf heeft geantwoord
What a great company! I always enjoy going into store because staff are soo friendly and always eager to help! On my last visit I was perusing for your stainless steel utensil set which I was advised... Toon meer
Bedrijf heeft geantwoord
I'm Clarisse, recently I bought knives package at Tottenham Court Road. I love the quality, items very professional, good deal of the guarantee which is 25 year, good price, good customer service, s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit C - 21, Tottenham Court Road, W1T 1BJ, London, Verenigd Koninkrijk
4,8
Uitstekend
411 reviews
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Antwoord van ProCook - Tottenham Court Road
We appreciate your fantastic feedback! It's wonderful to hear you were so pleased with both the staff's responsiveness and the wide selection of products we offer. Providing excellent customer service and a diverse range of high-quality items is our top priority, and your comments are truly encouraging. We're thrilled you had such a positive experience with us and hope to see you again soon. Your satisfaction is our greatest reward.
Not happy with one of your staff
The girl that was working wasn’t helpful we were waiting for her to give us information on the product and she said she had to check on the stock availability and never came back to us but she was working on the floor ignoring us. She assumed that we not going to buy anything. This is totally unacceptable. But thanks for the other staff that came and helped us he was very helpful.
7 januari 2025
Antwoord van ProCook - Tottenham Court Road
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Antwoord van ProCook - Tottenham Court Road
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our staff pleasant and helpful. We truly value your feedback and are delighted that your interaction with our team was so positive. We work hard to create a welcoming and supportive environment for all our customers, and your comments reinforce our commitment to providing excellent service. Thank you again for your review!
Quality products and value for money
Quality products and value for money; knowledgeable service.
6 januari 2025
Antwoord van ProCook - Tottenham Court Road
We appreciate you taking the time to share your positive feedback. It's wonderful to hear that you found our products to be of high quality and good value. We are also pleased you felt our service was knowledgeable and helpful. We strive to provide our customers with excellent products and a positive shopping experience, and your comments are encouraging confirmation that we are meeting those goals. Thank you again for your review. We value your business.
Staff are always lovely and friendly!
Whenever I go into procook on TCR the staff are always lovely and friendly. They always greet me and ask if I need help with anything.
3 januari 2025
Antwoord van ProCook - Tottenham Court Road
We're thrilled to hear about your positive experiences in our store! It's wonderful to know our staff's friendly greetings and willingness to assist have made your shopping trips enjoyable. We truly appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words to the team. We hope to see you again soon!
Antwoord van ProCook - Tottenham Court Road
Thank you for your positive review! We're glad you found our products to be good and at reasonable prices. Your feedback is valuable to us.
Staff was very helpful and friendly.
31 december 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're so glad to hear that you found our staff helpful and friendly. We strive to provide excellent customer service and appreciate your feedback.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind review! We are delighted to hear that you had a positive experience with our service. We strive to provide our customers with friendly and helpful assistance, and we appreciate your feedback.
Shopping with ease in a beautiful shop
Shopping with ease in a beautiful shop. Wide variety of cooking / dining equipment. Purchased a stainless steel tea pot . Perfect
1 januari 2025
Good service
Good service, I brought a ten inch bread knife the blade is sharp with no flex ,cuts bread very well, a happy purchase.
.
27 december 2024
A Good Shopping Experience The staff were attentive and very…
The staff were attentive and very helpful
30 december 2024
How do you use this item?
I purchased a knife sharpener but was surprised / disappointed to discover that there were no instructions in the box. I joined the chat on 30 December 2024 but did not receive a response.
30 december 2024
Antwoord van ProCook - Tottenham Court Road
We appreciate you bringing this to our attention. We understand your frustration with the missing instructions and the lack of response on December 30th. We sincerely apologize for the inconvenience this caused. We're reviewing our packaging and customer service procedures to prevent similar situations in the future. We value your feedback and hope to improve your experience with us.
Antwoord van ProCook - Tottenham Court Road
Thank you for your positive feedback! We're delighted to hear that you enjoyed our products and found our staff friendly and helpful. We strive to provide excellent service and a wide selection of goods, and we're glad you had a positive experience.
Lovely staff, good quality products
The store is clean, ordered and everything is nicely presented. The post-Christmas sale pricing was a bit confusing but staff were able to explain how it worked.
Staff member (Amel?) was very helpful & personable.
I have purchased cookware there before but it will be about 35 years till I know if the pots & pans I bought will last as long as the ones the are replacing😀
29 december 2024
Antwoord van ProCook - Tottenham Court Road
We appreciate your kind words about our store and staff. We strive to create a clean and organised shopping experience for our customers. We're glad you found our staff helpful in explaining the post-Christmas sale pricing. We understand your sentiment about the longevity of the cookware. We hope you enjoy using your new pots and pans for many years to come.
Antwoord van ProCook - Tottenham Court Road
We appreciate your kind words and are glad you found our offer to be a good value. We're happy to hear you shared one of the knives with a friend.
Great shop and service
24 december 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear you enjoyed our shop and service. We strive to provide a positive experience for all our customers.
So much choice & really friendly staff
24 december 2024
Good products and excellent service
28 december 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for your positive review! We're glad to hear that you enjoyed our products and service. Your feedback is valuable to us.
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