You could write: “The staff were very experienced and knowledgeable. They took the time to demonstrate how to use the product properly, explained everything clearly, and answered all my questions.... Toon meer
Locatie
Wijzig locatieUnit SU1226, Ariel Way, W12 7GF London, GB
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Lees wat reviewers zeggen
I regularly visit this shop. It was always well stocked with lovely quality products. The staff were always so friendly and helpful. I visited on Saturday to find out that their lease had ended and th... Toon meer
I was very sad to see the Westfield branch was shutting down as it was one of my favourite reasons to go there . The staff are always really knowledgeable and efficient and I really like the products... Toon meer
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit SU1226, Ariel Way, W12 7GF, London, Verenigd Koninkrijk
4,8
Uitstekend
633 reviews
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Service and advice was excellent
Service and advice was excellent. Making it easier to decide on the item that was selected.
Diane Law
16 december 2025
Antwoord van ProCook - Westfield London
We're happy to hear that our service and advice helped you choose the perfect item. We appreciate you taking the time to share your positive experience!
Antwoord van ProCook - Westfield London
Thank you for your review, we will pass your comments on to the store manager for review.
Assistant was very helpful
9 december 2025
Antwoord van ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lifetime guarantee is so user-friendly!
We had problem in re-fixing the press button for our salt grinder which was purchased more than a year ago. We took it to the shop and the staff quickly sorted out the solution and showed us how to re-fix it rightaway. Super friendly and efficient!
15 november 2025
Antwoord van ProCook - Westfield London
We're happy to hear that our staff provided such friendly and efficient help with your salt grinder! We appreciate you taking the time to share your positive experience.
Knowledgeable staf
18 november 2025
Antwoord van ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our staff. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Pro Kettle
We knew what we wanted to buy so our trip was successful. As the colour of the product was not on floor tge assistant went to get one from stock held. It is rare to see now a days an assistant going to look for what customers want. I feel you akways get the reply of " what we gave is on the shopfloor".
20 november 2025
Antwoord van ProCook - Westfield London
We're happy to hear that your trip was successful. We appreciate your positive feedback regarding the assistant's help in finding the product you wanted. We are glad you enjoyed your experience and thank you for your review.
First day
Clear and concise. Nothing too complicated and everything was easy to grasp
20 november 2025
Antwoord van ProCook - Westfield London
We're happy to hear that our product was clear, concise, and easy to grasp. Thank you for your positive feedback; we appreciate it very much!
Great products, good service
Friendly and knowledgeable service combined with excellent product. Third item bought from here with same good experience.
14 november 2025
Antwoord van ProCook - Westfield London
We appreciate you sharing your continued positive experience! We're so happy to hear that you consistently receive friendly, knowledgeable service and excellent products.
Very happy with the product
Very happy with the product. I wanted a healthy alternative and here I found it. Thanks very much for this amazing product.
12 november 2025
Antwoord van ProCook - Westfield London
We're very happy to hear that you are satisfied with the product and that it meets your needs for a healthy alternative. Thanks for sharing your positive experience!
Amazing staff and products
12 november 2025
Antwoord van ProCook - Westfield London
We appreciate your positive feedback; we are so happy you found our staff and products amazing.
Looks like a place where with great…
Looks like a place where with great quality products. The sales assistance in the Shepherd's Bush Westfield branch was extremely helpful with understanding my needs and recommended the perfect product I was looking for.
All in all, great service received hence will come again for more kitchen needs.
15 november 2025
Antwoord van ProCook - Westfield London
We're happy to hear you found great quality products! It's wonderful that the sales team was helpful in understanding your needs and recommending the perfect product. We appreciate your feedback and look forward to your return for more kitchen needs!
Antwoord van ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
They were very welcoming when I came…
They were very welcoming when I came into the shop
12 november 2025
Antwoord van ProCook - Westfield London
We're happy to hear that you felt welcomed when you visited our shop. Thank you for your positive feedback; it means a lot to us.
The very good customer care
31 oktober 2025
Antwoord van ProCook - Westfield London
We appreciate you sharing your feedback. We are so happy you found our customer care very good!
Antwoord van ProCook - Westfield London
We appreciate your positive feedback! We are so happy to hear that you received great and helpful customer service.
Really good service and very good…
Really good service and very good advice given when looking for non-toxic pans
25 oktober 2025
Antwoord van ProCook - Westfield London
We appreciate you sharing your experience with us! We're so glad to hear that you received very good advice and service when looking for non-toxic pans.
The staff very helpful explain the…
The staff very helpful explain the product specifications and very friendly
23 oktober 2025
Antwoord van ProCook - Westfield London
We appreciate your positive feedback! We are so happy to hear that our staff was helpful in explaining the product specifications and friendly to you.
Antwoord van ProCook - Westfield London
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Donna- has been amazing when we came to…
Donna- has been amazing when we came to the Shepherds Bush, Procook. She has a wealth of information about your product and is an asset to your company. She has an excellent customer service skills and it shows. Thank you.
23 oktober 2025
Review zonder uitnodiging
Antwoord van ProCook - Westfield London
We're happy to hear about the amazing assistance you received at our Shepherds Bush location. It's great to know that her product knowledge and customer service skills were helpful. We appreciate you sharing your positive experience!
Antwoord van ProCook - Westfield London
We appreciate your positive feedback! We are so glad that you were happy with the exceptional service you received.
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