Property Moves | Letting Agents in Brighton & Hove Reviews 

Dan and the team at Property Moves made my experience of finding a rental property in Brighton stress free. They were very helpful, polite and responded quickly.

Dan & Jessica have been great! They always have prompt replies and make sure they are available when needed. Made the process of letting somewhere really simple and quick! Would highly recommend

Shelby has been very helpful and any issies have been dealt with swiftly and professionally by her!

Bradley was amazing the whole process,
In the end, I found somewhere elsewhere, but he still checked in, gave me multiple options and didn't apply massive amounts of pressure.
I hope to work with him again and wish him all the best!

All the team at Property Moves have been really helpful so far, particularly Jez, who has been very prompt with replying to me. It's early days, but as a first time landlord I am grateful for their support and guidance.

My family have been using Property Moves for tenants for over a decade, not only that but Graham supported me as I stepped personally into the property market, viewing potential properties with me and offering feedback. I can't recommend these guys more highly. There have been some little issues in the past but nothing that wasn't easily remedied. They are my first port of call for rentals and my property is already rented within 2 weeks of being on the market and would have been sooner if the first lady hadnt withdrawn. I use the introduction service and manage the apartment myself.

Shelby was very responsive and helped with the move in and out at my property in brighton

As ex-tenants I can calmly say that Property Moves have been invaluable tenancy managers. They cater to all problems that you might face during your tenancy with a razor sharp resolution and always doing things by the book. For over 6+ years we had been associated with Property Moves and I cannot recommend them enough

Good experience with Dan, friendly and down to earth. Despite not pressing ahead with an agreement this time I'll use property moves again as a tenant.

Dan Taylor at Property Moves has been very helpful and professional throughout our rental process. He has made everything smooth, always responding promptly and providing clear guidance. Although we haven’t moved in yet, our experience so far has been positive, and we truly appreciate his support.

Great experience, friendly and easy to deal with agency. Let us go back ahead of moving into measure everything so we could plan for moving in properly which was really appreciated!

Bradley was great at keeping us up to date with properties to rent and potential viewing times. Listened to what we wanted and kept in touch regularly.

Unprofessional Agency That Uses Doublespeak to Avoid Accountability

This agency has repeatedly failed in their responsibilities, and when confronted, they resort to doublespeak—a tactic they commonly use to downplay issues and shift blame. Here’s my experience:

1. Filthy Flat at Move-In – “Agree to Disagree” Excuse
• The property was left dirty, with used towels and an old toilet brush left behind.
• When I raised this, they admitted “a few areas could have been better” but then dismissed my complaint, saying we “agree to disagree.”
• Instead of taking responsibility, they claimed their cleaners did a good job and framed the issue as minor, mentioning dust on pipes rather than addressing the unsanitary state of the property.

2. Unauthorized Entry – Shifting the Blame
• The agency entered my flat without proper notice, using their own keys.
• Instead of admitting this breach, they deflected by saying my partner was “fully aware” and that the contractor had mentioned they had keys.
• They ignored the core issue: no explicit permission was given for them to enter. Instead, they made it seem like it was my responsibility to prevent it.

3. Broken Window – Excuses Over Action
• I reported a broken window on December 10th. They failed to coordinate repairs properly and left me waiting four months for a fix.
• When questioned, they claimed the delay was due to the property being on the second floor—something that should have been irrelevant if they had acted responsibly.
• Rather than addressing their lack of urgency, they framed it as just an unfortunate delay, ignoring how poor communication caused the problem.

A Pattern of Deflection and Excuses

Every time an issue is raised, this agency follows the same pattern:
1. Minimize the complaint (“a few areas could have been better” instead of admitting it was dirty).
2. Shift the blame (“you were aware” instead of admitting unauthorized entry).
3. Use vague excuses (“the second floor caused delays” instead of taking responsibility for poor coordination).

Their responses are carefully worded to seem reasonable while avoiding any real accountability. If you want an agency that actually takes responsibility for their mistakes

Experience was seamless. Jez is great to deal with and answered all the Qs I had. Ultimately, I've found a great new flat, in a great location at a good price :)

Dan and Jessica were very helpful in my rental move to Brighton. They communicated my requests to the landlord well and kept the process moving quickly. Would Recommend, thanks guys!!

I’m at the very start of my search for the perfect rental – looking to retire and relocate nearer family. I was very happy to find Dan as my first contact at Property Moves. He’s already been so understanding and supportive, patiently answering my many questions and keeping me up to date with potential properties. Thank you Dan.

Dan was incredible at helping us through this stressful and complicated time! We can’t thank him enough for his outstanding service. Thank you so much Dan for being so patient and efficient! We really appreciate your hard work.

I didn't end up renting a new flat via Property Moves, but still feel they warrant a positive review. I'd not had to deal with the rental market for 10+ years, but Jez (the member of staff I communicated with most) was patient, professional and proactive in bringing me up to speed. Newly available properties were brought to my attention quickly, preferences established, and subsequent flat viewing times/days were adjusted to suit awkward work hours. Bradley, who conducted a couple of viewings, was courteous and punctual. I'd have no issues dealing with the team at Property Moves for any future change of address.

Property Moves have been amazing at helping me find a property. Bradley, the estate agent I've been in contact with, has been extremely helpful, efficient, professional and friendly and has offered me guidance every step of the way.
I highly recommend them and in my opinion, Property Moves have rightfully earned their title as best letting agent in Brighton and Hove for 6 years running :)

Property Moves have been a friendly and professional team, making the process simple and stress-free from viewing to check in. Thank you!