My car's air conditioning stopped working one afternoon last week and I was given an appointment at Protyre at 9am the next morning. It took about 40 minutes and I was charged a very competitive price... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie42-52 Charminster road, Charminster, BH8 8UR Bournemouth, Dorset, GB
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Lees wat reviewers zeggen
I had to have four tyres replaced, was informed there was an hour wait but ended up being over an hour and a half. I understand that sometimes this happens but was given no apology or explanat... Toon meer
Bedrijf heeft geantwoord
İ have used this pace for so many years , my experience has always been very positive , all our car s tyres supplied by Protyre. Everyone who works there always friendly and profesional.
Bedrijf heeft geantwoord
Polite , helpful staff, regas started straight away, good price. Waiting room spacious, clean, wifi, air con, coffee machine. Online booking easy and prices clear. Would use again and recommend.
Bedrijfsgegevens
Over Protyre Autocare - Bournemouth
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
42-52 Charminster road, Charminster, BH8 8UR, Bournemouth, Dorset, Verenigd Koninkrijk
- 01202 444999
4,6
Uitstekend
1K reviews
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Shocking !!!
I went to Protyre Charminster Bournemouth on a Thursday (quiet) there was just one customer sat waiting so I did not have to wait for a customer assistant... however it took him 15 minutes tapping away at his pc. The final quote was £295 for my 3 tyres, rather high I thought, but he said it cant be done until mid day the next day. (Currently 09.15) so I walked away. I went to another tyre shop, (Kinson Tyres) quote took 1 minute, the exact same tyres as Protyre, however the quote was £100 lower. All 3 tyres were all fitted before I could drink my tea !! Will never go to Protyre again!!
18 september 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Bournemouth
Dear Customer,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
The staff were very helpful and polite
The staff were very helpful and polite. Great service! Will definitely go back again whenever needed. Many thanks
22 september 2025
Antwoord van Protyre Autocare - Bournemouth
Hello Yang,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
A shadow of its former self
Took a slow puncture in. It was a cracked rim not the tyre & was recommended sureweld (who were excellent & did the work same day without booking!)
Protyre didn’t take tyre off so I had to return to them and then back to the welder. Anyway, got a replacement tyre ordered (sidewall was perished). Returned the wheel to protyre but tyre hadn’t come in. Accepted next day.
Next day (Friday) I had the busiest day of my life (paid off mortgage, divorce and that kinda stuff) and by the end of the day thought to myself ‘protyre haven’t called about my wheel!’.
Anyway, it’s Saturday and after a busy morning in Poole, I drove to Protyre and asked why I’ve not been phoned to advise of my wheel/tyre.
‘Oh yeah, it’s done’.
So frustrating and nothing like the service I’ve come to expect from this branch… the usual front desk manager wasn’t there so not sure if he’s away or has left the business?
Anyway the fella gave me £20 off as goodwill, but I’m still really dissatisfied with the whole affair!
Nowhere near good enough and £20 isn’t enough to deter me from a bad review I’m afraid.
20 september 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Bournemouth
Dear Customer,
Thank you for notifying us of your concerns. We are sorry to hear that your recent experience has not been a positive one for you on this occasion.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Very polite and friendly staff and the…
Very polite and friendly staff and the car felt that it had a service
19 september 2025
I got a puncture during work hours and…
I got a puncture during work hours and I googled nearest tire shop and found protyre were nearest in charminster . I rang in a panic and was calmed by Ayrton , he said that I can drive slowly to the shop which I did. He knew I was panicked because I’m in the middle of a busy day of meetings , so he bumped me to the top of the queue , he had the tyre I needed and after a quick lesson on how to add foam to a flat tyre in the future o was ready to go, and I made it to my meeting on time in Southampton .. I could not thank him enough. He’s a great guy and I was really grateful to him for saving my day ! I will from now on be a loyal customer of protyre , thanks to the customer service and skills of your staff member Ayrton ( hope I’m spelling that right )
17 september 2025
Antwoord van Protyre Autocare - Bournemouth
Hello Mr Squibb,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and reassured me…
Excellent service and reassured me that everything was fine with my car. I would definitely recommend and use again. Thanks ☆☆☆☆☆
17 september 2025
Antwoord van Protyre Autocare - Bournemouth
Hello Christine,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Bournemouth
Dear Robert James,
We appreciate you taking the time to leave us this fantastic review!
We're so glad you were happy with our service at our Bournemouth branch and value for money.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Amazing service
The man who served me was honest, polite, friendly and very helpful. He gave me intel on my car I didn’t know. I have forgotten his name but he is at the branch once every two weeks and drives a nice BMW.
You should give him a pay rise he is an absolute credit to your company!
17 september 2025
Quick effective service nothing was too…
Quick effective service nothing was too much trouble; I explained the situation and the guys just hit on with it; unlike my AUDI dealership
17 september 2025
Very helpful and knowledgeable staff on…
Very helpful and knowledgeable staff on reception. Efficient service, good value for money.
17 september 2025
Paid for breakfast fluid change and was…
Paid for breakfast fluid change and was never done total rip off like to take money want to up sell avoid this date is only appropriate
16 mei 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Bournemouth
##- Review Response below this line -##
Dear Martin Simmons,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Effecient fast and effective
Reception was effecient. Young lad who looked and replaced tyre very thorough in explanation and action. Fast service.
15 september 2025
The staff were very helpful and the…
The staff were very helpful and the work was carried out promptly and efficiently Many Thanks
15 september 2025
Antwoord van Protyre Autocare - Bournemouth
Hello Mr Brace,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great customer service from Ayrton and…
Great customer service from Ayrton and Jake at charminster procure. They identified the problem swiftly and resolved the issue immediately. Have booked to have my tyres replaced in 3 weeks time . Job well done
13 september 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Bournemouth
Hello Hanaà,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Perfect except I am still waiting for…
Perfect except I am still waiting for the emailed receipt please
12 september 2025
Pre-booked appointment
Convenient to use & tyres fitted within agreed timescale so was able to collect vehicle promptly
10 september 2025
Professional and friendly staff
Professional and friendly staff. 4 new tyres and wheel alignment completed in a timely manner. A good experience.
10 september 2025
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