Protyre Autocare - Buxton Reviews 

647
TrustScore 4.5 uit 5

4,7

The Front, Fairfield, SK17 7EQ Buxton, Derbyshire, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Quickly understood our ‘emergency’ needs and sought to resolve it as quickly and as efficiently as possible. We had to return on the Monday morning for the ordered tyres to be fitted. Done quickly... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had no appointment but was alarmed by sensors activated in my car re tyre pressure ahead of a long return journey. I called in and was helped immediately by Dan making my long drive home worry-f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

When dropping off my car I forgot to explain why I was replacing 2 of my tyres, they were still legal but I had a very slow puncture. So all the tyres appeared ok, I received a call just enquiring wh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Came in for a wheel alignment check person was polite said tracking was fine and Tyres ok no charge. Very honest I was surprised as could easily have said it was slightly out and Been charged.. As I... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Bandenwinkel
  2. Autoremmenwinkel
  3. Auto-accuverkoper
  4. Autokeuringsstation
  5. Autoservice
  6. Wielrichtservice

Geschreven door het bedrijf

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contactgegevens

  • The Front, Fairfield, SK17 7EQ, Buxton, Derbyshire, Verenigd Koninkrijk

  • 01298 353790

4,7

Uitstekend

TrustScore 4.5 uit 5

647 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(647)

32.618 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent Service

I took my car in to have a rear tyre checked while away from home, and the service was outstanding from start to finish. The staff were polite, courteous, and reassuring throughout the process. In under an hour, I left with two new tyres, tracking alignment completed, and the peace of mind of a full vehicle safety check. Highly recommend!

22 september 2025
Review zonder uitnodiging
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Hello Ev,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Beoordeeld met 5 van de 5 sterren

Good advice

Good advice. Swift service

17 september 2025
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Hello Mr C,

We appreciate you taking the time to leave us this 5 star review. We're delighted you were happy with our swift service and advice.

Best regards,
Eddie
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

Assurance in Vehicle Tyres

After many years of some bad experiences with sourcing car tyres that are reliable and give value for money I turned to Protyre Autocare and found them to be efficient, informative and matter of fact, no floss or fuss in our exchange and the job of 4 new tyres that would give lasting satisfaction and safety on the road. Excellent service!

15 september 2025
Beoordeeld met 5 van de 5 sterren

Brilliant no hassle just sit and wait…

Brilliant no hassle just sit and wait with nice cup of coffee,thank you

10 september 2025
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Hello, Mr Alan Carson,

We're happy to hear that you had such a positive and easy experience with us. Thank you for taking the time to share your feedback; we appreciate it!

Best regards,
Eddie
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

Excellent service as always

Excellent service as always. Friendly, helpful, polite and efficient.

8 september 2025
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Hello Catharine,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Beoordeeld met 5 van de 5 sterren

Good quick service

5 september 2025
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Hello Tim,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Beoordeeld met 5 van de 5 sterren

Wonderful service as always

Wonderful service as always. Thought I had two so punctures but if fact both alloy wheel were showing signs of corrosion. Joe and his team have hopefully sorted it out. If not as they have advised of companies in the local who can repair alloy wheels. I have used selecta tyres Buxton for over 20 years. And I am so pleased with the service they give me. Pat on the back boys.

4 september 2025
Review zonder uitnodiging
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Hello Neil,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Beoordeeld met 5 van de 5 sterren

Great service

Very efficient, friendly service. I was very impressed. Thank you.

3 september 2025
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Hello Terry​,

We would like to thank you for sharing your feedback regarding the service you received at our Buxton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Beoordeeld met 5 van de 5 sterren

I have used what used to be Selcta Tyre…

I have used what used to be Selcta Tyre and nowPro Tyres for number of years. Their excellent manager Martin who has now moved on to greater things, has been replaced by an equally qualified manager, who diagnosed quickly two problems I've has in the last month

3 september 2025
Beoordeeld met 5 van de 5 sterren

This is my go-to tyre place

This is my go-to tyre place. The staff are pleasant and polite and efficient. They are also reassuring in a non patronising way. I was lucky it was a slightly quieter day because usually they are mad busy but have always done their best to be accommodating. Can’t speak highly enough of them.

1 september 2025
Beoordeeld met 5 van de 5 sterren

The staff were very helpful after I had…

The staff were very helpful after I had an exhaust failure while on a visit to my son in Chinley.
The parts were ordered on Monday morning and fitted by lunch.
The facility of having a coffee machine was well received.
The whole operation at Buxton seemed to work as a well organised team.

29 augustus 2025
Beoordeeld met 5 van de 5 sterren

New Tyres

Ordered tyres online and fitted at Buxton branch. Work was done quick. Staff were friendly and kept me informed. Would recommend and use again.

13 augustus 2025
Review zonder uitnodiging
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Hello,

We appreciate you sharing your experience at our Buxton branch. We're happy to hear that your tyre fitting was completed quickly, and our team kept you informed. Thank you for your recommendation!

Best regards,
Eddie
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

Fast

Fast, competent, kept me informed.

18 augustus 2025
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Hello Mrs Charlton,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Beoordeeld met 1 van de 5 sterren

Different branch,same issues.

Different branch,same issues.
Bought two tyres off Asda Tyres and arranged to have them fitted at Protyres Buxton on Wednesday 6th August. Arrived at my appointment time and tyres were fitted to the rear almost straight away. Watched the fitter doing them and noticed that he took the old tyres off and put the new ones on without cleaning the wheel rims. Thought they must just be clean so didn't say anything.
Few days later noticed my nearside rear was loosing a small amount of pressure. Today, Thursday 14th, I was near to Protyres Buxton so called in to get it sorted out. I told them that I thought it could be the valve on the tyre in question as it was a very slow leak. The fitter said he would sort it out for me. After putting it on the ramp,A different fitter started to check all my tyre valves then came back and said all of them were leaking. I found this very unusual as my display had only shown the tyre I went in for was loosing pressure. Told the fitter I was only concerned about the one I had come in about and he said ok and started the repair. While he was doing this, the first person I spoke to came up to me and told me they would have to charge me for balancing the wheel,I said to him why should I have to pay to have it balanced again as the problem should have been found when the tyre was fitted. At that point he changed his mind and said he would balance it at no cost.
I watched the fitter fitting the new valve and this time he did use a drill with wire brush to clean around the rim, obviously not done the week before.
While waiting to pay for the value I noticed the fitter going round my car doing the vehicle health check, found this a little strange as the week before they hadn't bothered. Paid for the valve and was told the invoice would be sent to my email.
When I got home checked the invoice and vehicle health check, all guestimated again. All done by eye again as per my previous experience with a different Protyre branch. Measured them myself and not one is correct.After my previous experience, I was contacted with regards to the guestimated figures and told they should be using measuring devices to be more accurate, obviously still not being done.
Protyre need to address the obvious lack of professionalism with these "Selecta" fitters as they are making your company look bad.

14 augustus 2025
Review zonder uitnodiging
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Dear Steve,

Thank you for bringing this matter to our attention. We are sorry to hear that your recent visits to our Buxton branch have not been positive ones.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Beoordeeld met 2 van de 5 sterren

Not a good experience

Josh was rude and very patronising towards me. He told me I needed my tracking done and I do understand that I need it doing, however I wasn’t willing to pay the extra on that day. He said to me “well don’t come crying to me in 3 months time when your tyres are bald” which I thought was completely unprofessional. I felt he was sexist and rude towards me because I was a woman and I will not be returning.

13 augustus 2025
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear you were left feeling that way after a visit to our garage.

It is important to us that all customers feel looked after and receive the same excellent customer service, so we’d like to talk this through with you so we can look into it. We can confirm that this has been raised with the Area Manager. They will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

Quick polite kept me updated on progress

Quick polite kept me updated on progress

11 augustus 2025
Logo Protyre Autocare - Buxton

Antwoord van Protyre Autocare - Buxton

Hello Peter,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

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