booked on line as unable to speak to anyone on the phone system. I was travelling from Southampton to Nottingham via Cambridge, and discovered I had a slow puncture due to a screw in my tyre and my... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
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Lees wat reviewers zeggen
I have used Protyre on multiple occasions. This time the appointment was running more than one hour late due to a computer failure. The gentleman checking me in was typing something and I waited a n... Toon meer
Bedrijf heeft geantwoord
How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... Toon meer
Bedrijf heeft geantwoord
I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Cambridge
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, Verenigd Koninkrijk
- 01223 411441
4,6
Uitstekend
1K reviews
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Antwoord van Protyre Autocare - Cambridge
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Cambridge
Hello Ben,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I've used Protyre several times and…
I've used Protyre several times and will continue as the service, tyre choice and orice is very good.
Website is easy to use.
15 oktober 2025
First class service
13 oktober 2025
Too bad - Avoid this garage!
The service is no longer as good as it used to be. They rush the work and it’s poorly done. Avoid this garage if you can find another one that you’re sure provides good service.
I’ve been a customer of Protyre Cambridge for a long time and even recommended them to my son for tyre replacement and wheel alignment. I bought a tyre from their website (Protyre Cambridge) on a Thursday morning and scheduled it for fitting on Saturday morning to make sure the tyres would be delivered a day earlier. But when the fitting day came, they said the tyres hadn’t arrived, without explaining what really happened.
I travelled 20 miles just for the fitting, but the person at reception simply said the tyre hadn’t arrived. He only offered to call me when the tyre arrived in the afternoon, but no apology was made for the inconvenience and the waste of time I experienced. Afternoon came, but I received no phone call. I suspect they just bumped off my tyre fitting to accommodate other customers waiting at their reception for servicing or whatever.
They finally called on Monday morning, but instead of doing the fitting that day, I refused to proceed simply because I was at work. As a result, the fitting has been unnecessarily delayed until Wednesday. The tyre fitting includes wheel alignment check and adjustment, which also paid online when I purchased the tyres. However, the technician only placed the vehicle on the ramp, printed out the alignment readings, and didn’t even bother to make any adjustments. They claimed the bolts were seized and that they couldn’t do the job. Then another technician came, lowered the vehicle from the ramp, and drove it away from the garage at high speed, parking it across at the opposite garage. One of the other technicians noticed what happened and signaled for the driver to bring the car back when he realized I was watching the whole thing. Really disappointing and unprofessional behavior from these people. The most disappointing part is that they didn’t even offer a refund for the alignment work that wasn’t carried out at all.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Cambridge
Dear Romy Racaza,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience on this occasion.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Ace as always
Same high level of service as 30 years ago when I first started using Performance Tyres
13 oktober 2025
Antwoord van Protyre Autocare - Cambridge
Hello Mr Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always helpful and quick to get the job…
Always helpful and quick to get the job done
29 september 2025
Very easy to deal with
29 september 2025
Antwoord van Protyre Autocare - Cambridge
Dear Peter Muffett
We're happy to hear that your experience with us at our Cambridge branch was a positive experience.
Thank you for your positive feedback; we appreciate it.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Antwoord van Protyre Autocare - Cambridge
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Once again great service from Ryan and…
Once again great service from Ryan and his team
22 september 2025
Antwoord van Protyre Autocare - Cambridge
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Patience and understanding throughout…
Patience and understanding throughout convoluted process of ordering spare part on ebay and carrying out repair.
Charges are very reasonable
Staff always helpful and informative..
with a bright and engaging style.
You just know they are doing their best for you.
19 september 2025
Antwoord van Protyre Autocare - Cambridge
Hello Charles,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Cambridge
Hello Shadab,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
MOT experience at Protyre
Booked MOT on line at a time and day convenient for me. Staff were professional and helpful. Waiting area was comfortable, with adequate drinks and toilet facilities. A pleasant experience throughout.
10 september 2025
Very efficient and always polite
Very efficient and always polite, great service from the Cambridge Team
3 september 2025
They listen without the hard sell
The people in the branch listen to what I want and then help me achieve it with good honest advice. There is no hard sell of unnecessary things I do not want that you find at other similar places. I have used this branch several times and also suggested them to friends.
1 september 2025
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