booked on line as unable to speak to anyone on the phone system. I was travelling from Southampton to Nottingham via Cambridge, and discovered I had a slow puncture due to a screw in my tyre and my... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I used Protyre-Cambridge for an MOT. Really helpful and polite. It pleases me that I recognise some of the people from previous visits so they are managing to retain staff. After failing the MOT I ma... Toon meer
How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... Toon meer
Bedrijf heeft geantwoord
I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Cambridge
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, Verenigd Koninkrijk
- 01223 411441
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly and efficient service.
Although it was a year since my last visit, Ryan knew who I was when I walked in to deposit my car keys. He called me around midday to advise me my car was successfully MOT'd and serviced and also to discuss some advisory work which they were equipped to do straight away. I had the extra work done so my car was all sorted on a day I didn't need it and I can feel secure for another year of motoring.
21 juli 2025
Antwoord van Protyre Autocare - Cambridge
Hello Miss L G,
We're glad you enjoyed your experience. It's great to hear that you felt recognised and that the service met your needs efficiently. Thank you for sharing your positive feedback.
Best regards,
Eddie
Customer Care - Protyre
Friendly and helpful
16 juli 2025
Antwoord van Protyre Autocare - Cambridge
Dear Graham,
Thank you so much for your kind words! We're really pleased to hear that you found our team at the Cambridge branch friendly and helpful. We look forward to welcoming you back in the future
Kind regards,
Kayleigh
Customer Care – Protyre
Very prompt service
16 juli 2025
Antwoord van Protyre Autocare - Cambridge
Dear Michael Few
Thank you for your kind words and for taking the time to leave a review for our Cambridge centre!
We’re so pleased to hear you received very prompt service—our team always aims to deliver efficient and reliable support. We really appreciate your feedback and look forward to welcoming you again in the future
Kind regards,
Kayleigh Customer Care - Protyre
Booked for wheel alignment
Booked for wheel alignment. Get a two pages with before measurements and current. Both pages is similar. Looks like they didn’t done nothing at all.
9 juli 2025
Antwoord van Protyre Autocare - Cambridge
Dear Zygimantas Meidus,
Thank you for notifying us of your concerns regarding the wheel alignment.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
MOT required within my working day
Needed an MOT to be done quickly & to fit it around my working day. The online booking/payment system made the whole process very simple. Turned up and my car was attended to immediately with work completed slightly ahead of scheduled time. This meant I was back on the road and on with my day again. This is the level of service we expect but rarely always get Well done Protyre for a smooth professional service. Definitely recommend and return
2 juli 2025
First class service my MOT was done…
First class service my MOT was done whilst I waited. Offered advice on my cars needs (the advisories) for the future and said if I come back they will check it for me. Very happy. The guy on reception was very helpful and pleasant.
25 juni 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Cambridge
Hello Lorna,
We're happy to hear that you had a first-class experience! We appreciate your positive feedback regarding our service. Thank you for your review!
Best regards,
Eddie
Customer Care - Protyre
Exceptional customer care
The team always go above and beyond; their customer care is exceptional
18 juni 2025
Antwoord van Protyre Autocare - Cambridge
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Successful puncture repair
Booked a puncture repair at short notice.
Repair successfully completed and able to go on holiday with only minor delay.
Very happy with service.
11 juni 2025
Antwoord van Protyre Autocare - Cambridge
Hello Customer,
We're happy to hear that you found our service efficient and polite. Thank you for taking the time to leave us this positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Absolutely Amazing Service
Absolutely Amazing Service
I've been using services a few time, the professional just keeps me coming back.
23 juni 2025
Repair tire
Very good service had a problem with one of my tires left it there they called me straight away. I won’t have to pick up.
18 juni 2025
Antwoord van Protyre Autocare - Cambridge
Hello Samuel,
We're happy to hear that you had a very good service experience! We appreciate you letting us know about your tyre issue and are glad we could assist you promptly.
Thank you!
Kindest regards,
Georgia
Customer Care - Protyre
Got greedy with the upselling.
Took car in for MOT. Car failed and was given a quote of over £1000 to fix. Decided to retest at another garage, car failed again but for different reasons. Much more reasonable quote to get car fixed and on the road for fraction of the original quote.
11 juni 2025
Antwoord van Protyre Autocare - Cambridge
Dear Thomas,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Your people did what was needed.
11 juni 2025
Understaffed, couldn’t balance tyres
Very friendly guys but, my appointment was for 13:00, I arrived before that time but the garage was massively understaffed which let to me waiting for hours with the tyres change only completed at 15:45.
They also did not have the right fittings to their wheel balancer to balance my tyres so I am now driving with 4 brand new, unbalanced tyres. When I asked if I get any discount as the full service had not been delivered I was told in no uncertain terms that they can’t as I had placed my order online. (This is with the area manager manning the reception desk)
I was given the name of another tyre dealership that could have the right fittings and balance my tyres but that would be at my own cost.
6 juni 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Cambridge
Dear Willem Carstens,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Good service and price.
The staff were helpful in obtaining the tyres I wanted at a very good price. Also the tyres were fitted quickly whilst I waited.
4 juni 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.