Great service, communication and very well priced. The drivers were friendly and explained everything we needed to know. The vehicle was presented immaculately and was everything we needed for our wee... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Dawn came today to resolve an issue we had with fitting a wheelchair in a vehicle. She had great knowledge of the set up, seatbelts and tiedowns required and was able to resolve all the issues we had... Toon meer
Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information.... Toon meer
Bedrijf heeft geantwoord
Masoud was very helpful and friendly, demonstrating how to put the wheelchair in the car. Also explained how to request a car more suitable for my chair as an independent wheelchair user, the Caddy i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Geschreven door het bedrijf
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contactgegevens
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Verenigd Koninkrijk
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Uitstekend
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Neville was a very pleasant guy…
Neville was a very pleasant guy explained everything about the vehicle.
Noted all the minor scratches which was brilliant.
A very positive experience. Thank you Neville x
27 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Rouse,
Thank you for your great review! We're pleased to hear Neville made your handover a positive experience and took the time to explain everything thoroughly. We'll pass on your kind comments to him.
Kind regards,
Will
Customer Experience
Daniel Molinas has been extremely…
Daniel Molinas has been extremely helpful, clear, professional - all information received from him has been excellent
Thank you Daniel
26 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Deri,
Thank you for your lovely feedback! We're delighted to hear Daniel provided clear, professional, and helpful support throughout. We'll be sure to pass on your thanks.
Kind regards,
Will
Customer Experience
Highly recommended
Paul Edney was very friendly, professional and helpful. He contacted me to let me know he was on his way and the whole process went smoothly. Highly recommended.
26 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Sarah-Jane,
Thank you for your wonderful review! We're glad Paul kept you informed and made the whole process smooth and straightforward. We'll share your kind words with him.
Kind regards,
Will
Customer Experience
assad was fabulous today collection on…
assad was fabulous today collection on time very polite and helpful thank you
25 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Donna,
Thank you for your review. We’re delighted to hear that Assad provided a timely, polite, and helpful collection service today. Your feedback is greatly appreciated.
Best wishes
Penny
Customer Experience
Assad very efficient and friendly and…
Assad very efficient and friendly and very helpful. Thankyou
25 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Caroline,
Thank you for your review. We’re delighted to hear that Assad provided such a professional and timely service. Your feedback is greatly appreciated.
Best wishes
Penny
Customer Experience
Fantastic Service from Assad at…
Fantastic Service from Assad at PROXIMO.
Arrived on time. Very professional.
24 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Joan,
Thank you for your fantastic feedback! We're pleased to hear Assad delivered such professional service and arrived on time. We'll be sure to let him know.
Kind regards,
Will
Customer Experience
Very helpful Chris Conroy
Chris the driver was very thorough and went through everything
24 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Adrienne,
Thank you for your review. We’re glad to hear that Chris provided such a thorough handover and took the time to go through everything with you. Your feedback is much appreciated.
Best wishes
Penny
Customer Experience
2nd time I dealt with proximo in a…
2nd time I dealt with proximo in a year. Only took a day to get a vehicle delivered. Different than what was expected but more for my needs so not complaining.Early drop off by paresh(paz). Showed me round the van..pleased with the service all round . 5*
23 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Jill,
Thank you for your review, Jill. We’re pleased to hear that your second experience with us was just as positive. It’s great that Paresh was able to deliver the vehicle so quickly and take the time to show you around the van. We’re delighted you’re happy with the service all round and appreciate the 5‑star feedback.
Best wishes
Penny
Customer Experience
Antwoord van Proximo Group
Dear Stephanie,
Thank you for your feedback. We’re pleased to hear that you found the service polite and friendly. Your comments are appreciated.
Best wishes
Penny
Customer Experience
Assad arrived as scheduled and gave a…
Assad arrived as scheduled and gave a clear demonstration of the operations of the vehicle. Thank you Assad
23 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Monark,
Thank you for your kind review! We're delighted to hear Assad provided a clear and professional handover. We'll be sure to pass on your thanks to him.
Kind regards,
Will
Customer Experience
Thank you great handover service today…
Thank you great handover service today from Daniel Molinas
23 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Joanne,
Thank you for your review. We’re delighted to hear that Daniel provided a great handover service. Your feedback is really appreciated.
Best Wishes
Penny
Customer Experience
Antwoord van Proximo Group
Dear Shafaatu,
Thank you for your comments. We’re glad to hear that Masoud provided helpful support and kept communication clear throughout. We appreciate you taking the time to leave a review.
Penny
Customer Experience
Dawn was great the company are always…
Dawn was great the company are always fantastic to us we have used the two times now always a great service 5++
23 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear David,
Thank you for your kind review. It’s wonderful to hear that Dawn has looked after you so well once again. We’re thrilled that you’ve had great experiences with us on both occasions, and it means a lot to know the service continues to meet your expectations.
We’ll make sure Dawn hears your 5** praise — she’ll be delighted.
Penny
Customer Experience
Russel was very helpful and…
Russel was very helpful and understanding throughout the delivery of the hire vehicle.
Russel took a lot of time explaining the dynamics of the vehicle also.
19 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Naomi,
Thank you for sharing your experience. It’s great to hear that Russell made the delivery process so smooth and took the time to walk you through the vehicle properly. His patience and clear explanations are exactly the qualities we aim for during every handover.
We appreciate your feedback and will be sure to pass your comments on to him.
Penny
Customer Experience
Dawn joyner excellent
Dawn joyner was well presented, very friendly and an absolute pleasure to deal with. 5 stars for dawn very nice woman, her company should be proud.
23 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Stig,
Thank you for leaving such a lovely review. We’re delighted to hear that Dawn made such a strong impression — her friendly manner, professionalism, and the way she presents herself are qualities we’re incredibly proud of. It’s wonderful to know she was such a pleasure to deal with.
Your kind words mean a great deal, and we’ll be sure to share them with her.
Best Wishes
Penny
Customer Experience
Colin delivered our replacement vehicle…
Colin delivered our replacement vehicle today. He was on time & friendly, polite & professional Thank you
22 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Deborah,
Thank you for your review. We’re really pleased to hear that Colin arrived on time and made the handover such a friendly and professional experience. It’s great to know you felt well looked after.
Best Wishes
Penny
Customer Experience
I will give proximo 5* +
I will give proximo 5* +. They have been so helpful . Great communication. In the journey with have been down with out there help it would of been difficult. There cars are so reliable. Amazing service
1 april 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Lisa,
Thank you for taking the time to share your experience. We’re really pleased to hear that the car arrived promptly and that Stuart provided such a detailed and attentive handover. Making sure you felt confident with the wheelchair‑specific features and checking your understanding is exactly the level of care we aim to deliver.
We appreciate your feedback and are glad the handover went so smoothly.
Best Wishes
Penny
Customer Experience
Very happy
The car arrived on time, and Stuart conducted a very thorough handover, very careful to check our understanding of the operation of the wheelchair specific features of the car
22 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Andy,
Thank you for sharing your experience. We’re really glad to hear that the vehicle arrived on time and that Stuart provided such a careful and comprehensive handover. Making sure you felt confident with the wheelchair‑specific features and checking your understanding throughout is exactly the level of support we aim to provide.
We appreciate you taking the time to leave this feedback.
Best Wishes
Penny
Customer Experience
Daniel Molinas delivered my veichle…
Daniel Molinas delivered my veichle today. Very calm, didn’t rush me at all at going through everything about my veichle.
Thank you
22 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear CL,
Thank you for your feedback. We’re really pleased to hear that Daniel made the delivery experience so relaxed and straightforward. His calm approach and the time he takes to go through every detail properly are qualities we value highly.
We appreciate you taking a moment to share your experience, and we’ll be sure to pass your thanks on to him.
Best Wishes
Penny
Customer Experience Team
My experience with proximo every time…
My experience with proximo every time has been amazing and thank you to Neville for being so kind and showing us everything and talking us through it and thank you to Louis for all his help
16 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Dear Samantha,
Thank you for such a lovely review. It’s fantastic to hear that your experiences with Proximo have consistently been so positive. We’re especially pleased that Neville took the time to guide you through everything with kindness, and that Louis was also able to support you so well.
We truly appreciate your continued trust in us and will make sure both Neville and Louis hear your kind words.
Best Wishes
Penny
Customer Experience
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.