Great service, communication and very well priced. The drivers were friendly and explained everything we needed to know. The vehicle was presented immaculately and was everything we needed for our wee... Toon meer
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Lees wat reviewers zeggen
Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information.... Toon meer
Bedrijf heeft geantwoord
Masoud was very helpful and friendly, demonstrating how to put the wheelchair in the car. Also explained how to request a car more suitable for my chair as an independent wheelchair user, the Caddy i... Toon meer
Bedrijf heeft geantwoord
From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Geschreven door het bedrijf
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contactgegevens
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Verenigd Koninkrijk
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Uitstekend
5K reviews
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Great service
Great service, communication and very well priced. The drivers were friendly and explained everything we needed to know. The vehicle was presented immaculately and was everything we needed for our weekend away. All telephone staff were exceptional too. Would recommend 100%
24 juli 2026
Review zonder uitnodiging
Masoud was very helpful and friendly
Masoud was very helpful and friendly, demonstrating how to put the wheelchair in the car. Also explained how to request a car more suitable for my chair as an independent wheelchair user, the Caddy is rather challenging.
30 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Em,
Thank you for your wonderful feedback. We're so pleased to hear that Masoud was friendly, helpful, and took the time to demonstrate how to load your wheelchair and explain the options for requesting a more suitable vehicle.
We also appreciate your comments about the Caddy and will ensure your feedback is shared with the team.
Kind regards,
Will
Customer Experience
Dawn Joyner dropped off our hire…
Dawn Joyner dropped off our hire vehicle this morning was very friendly helpful and informative about the use and operation of the vehicle
30 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Julie,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Dawn provided such a friendly, helpful, and informative service when delivering your hire vehicle. We'll be sure to pass your kind comments on to her.
Kind regards,
Will
Customer Experience
Reliable
Reliable, professional company. Highly recommended for WAV users. I also would like to mention that Robert Ay delivery driver was extremely professional and knowledgeable on explaining all the accessories within the WAV. Thank you
24 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Nuno,
Thank you for taking the time to leave us a review. We're pleased to hear you found our service reliable and professional, and we're especially grateful for your recommendation to other WAV users.
Kind regards,
Will
Customer Experience
13.03 prompt delivery of car.
Dawn arrived nice and early , very comprehensive and polite clear and understandable
28 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Cynthia,
Thank you for your lovely review! We're so pleased to hear that Dawn arrived promptly and provided a clear, comprehensive, and polite service. We'll be sure to pass on your kind comments to her.
Kind regards,
Will
Customer Experience
Great customer service.Masoud on…
Great customer service.Masoud on collection was extremely helpful and friendly.
27 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Georgia,
Thank you for your wonderful review! We're delighted to hear you received great customer service and that Masoud was so helpful and friendly during the collection. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Rob McDowall
Hl, just wanted to thank Rob McDowall for great service. Satnav did send him to the wrong street, but he soon sorted that out. Really friendly guy and great delivery/handover
23 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Jason,
Thank you for the 5-star review! We're pleased Rob was able to get everything sorted quickly and provide a friendly, helpful handover. We'll pass your thanks on to him.
Kind regards,
Will
Customer Experience
Dawn was incredibly helpful
Dawn was incredibly helpful and very thorough going through absolutely everything regarding the vehicle she delivered to us and walked us through assisting our individual into the vehicle to be sure she fits safely! Very grateful for her support today
25 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Chloe,
Thank you for your lovely comments. It's great to hear Dawn took the time to ensure everything was explained clearly and that your individual felt safe and comfortable. We'll be sure to share your feedback with her.
Kind regards,
Will
Customer Experience
Good comprehensive updates throughout…
Good comprehensive updates throughout the process. Dawn Joyner was our pick up driver. No complaints at all. Very polite and respectable.
24 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Khaldah,
Thanks for the fantastic review! We're glad you were kept well informed throughout the process and that Dawn made such a positive impression.
Kind regards,
Will
Customer Experience
First Class Service
I have use Proximo on two separate occasions. On both occasions they were extremely professional and helpful. I was very happy with the service offered by the delivery and collection driver, Colin, who was friendly and knowledgeable. Highly recommended.
24 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Neil,
Thank you for taking the time to leave us a review. We're so pleased you've had great experiences with us, and we'll make sure Colin knows how much his friendly, professional service was appreciated.
Kind regards,
Will
Customer Experience
Vehicle Deliery
Vee was very polite and thorough with his delivery of the vehicle and explaining its functions.
24 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Steph,
Thank you for your wonderful feedback! We're delighted to hear Vee provided a polite and thorough handover. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
The Driver Paul Edney was amazing
The Driver Paul Edney was amazing, went through all do and don’ts , very polite and helpful
24 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Jacki,
Thank you for your wonderful feedback. We're delighted to hear that Paul provided such a positive experience. We'll be sure to pass on your kind comments to him.
Kind regards,
Will
Customer Experience
I phoned Proximo last Friday the 17th…
I phoned Proximo last Friday the 17th July to say that my car had been returned from being repaired and that they could fetch the hire car back, they said they would let me know when someone could come to fetch it. I didn't wait too long before they contacted me to say they would send someone the next day to collect the car, the driver Chris Conroy came on the morning to fetch it, he was was polite and checked round the car and let us know when he was ready to go. The people I've have spoke to or met in person have been really great, a great company to hire from and help in anyway they can to get you the right vehicle 10/10 5 stars 🌟
17 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Debbie,
Thank you for your fantastic review. We're delighted to hear you had such a positive experience from start to finish, and that Chris provided a friendly and professional collection service. We really appreciate your kind words and will be sure to share your feedback with the team.
Kind regards,
Will
Customer Experience
David merry and Assad amazing customer…
David merry and Assad amazing customer service, had a good chat with them, polite and respectful, thank you.
23 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Samuel,
Thank you for your lovely feedback. We're so pleased to read David and Assad provided amazing customer service and made such a positive impression. They'll be delighted to hear this.
Kind regards,
Will
Customer Experience
Dawn Joyner brought our hire vehicle…
Dawn Joyner brought our hire vehicle today. She contacted me on her way to let us know what time to expect her. On arrival dawn was very friendly a very nice lady who explained everything in detail. Highly recommend
23 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Mr Fairclough and Ms Lil,
Thank you for your wonderful review. We're pleased to hear Dawn kept you informed and provided such a friendly and thorough service. We'll make sure your kind words are shared with her.
Kind regards,
Will
Customer Experience
Hire Vehicle Collection
Assad arrived to collect my hire vehicle, having phoned first to give me an ETA. He was courteous and friendly, and did his checks thoroughly. Altogether a more than satisfactory experience.
21 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Eunice,
Thank you for your lovely feedback. We’re pleased to hear that Assad provided a courteous and professional service and kept you informed throughout the collection process. We’ll be sure to share your kind comments with him.
Kind regards,
Will
Customer Experience
Professional and efficient
21 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Angela,
Thank you for your kind words! We're so pleased to hear you found our service professional and efficient.
Kind regards,
Will
Customer Experience
Antwoord van Proximo Group
Hi Dhruvil,
Thank you for your review! We're pleased to hear that Assad provided such patient and helpful service. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
From my fone call to the manager and…
From my fone call to the manager and getting a replacement car , all was done in within 24 hours. Everyone has been so helpful and Judit who delivered the car was very helpful and nice. Thank you all.
22 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Myriam,
Thank you for your kind review! We're delighted we could get everything sorted for you so quickly. It's great to hear that Judit and the rest of the team were able to provide helpful service throughout.
Kind regards,
Will
Customer Experience
Just had a car delivered by Neville
Just had a car delivered by Neville. Fantastic service, rang well in advance with approximate time and was spot on time. Explained the car and documentation perfectly, assisted with seating position. Very friendly and helpful. Thank you Neville
22 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Jo,
Thank you for your lovely review! We're so pleased to hear that Neville provided such friendly and professional service, keeping you informed and making the handover as smooth as possible. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
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