Great service, communication and very well priced. The drivers were friendly and explained everything we needed to know. The vehicle was presented immaculately and was everything we needed for our wee... Toon meer
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Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information.... Toon meer
Bedrijf heeft geantwoord
Masoud was very helpful and friendly, demonstrating how to put the wheelchair in the car. Also explained how to request a car more suitable for my chair as an independent wheelchair user, the Caddy i... Toon meer
Bedrijf heeft geantwoord
From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Geschreven door het bedrijf
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contactgegevens
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Verenigd Koninkrijk
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Uitstekend
5K reviews
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Excellent customer service
Wonderful customer service from Masoud who delivered my hire car from Proximo today. Contacted me to advise time of delivery and arrived on time. Polite, helpful and ensured the car met all our needs. Could not fault his professionalism during the handover.
21 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Rosina,
Thank you for your wonderful feedback! We're delighted to hear that Masoud provided such professional and attentive service. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Very professional such a polite…
Very professional such a polite gentleman
21 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Janice,
Thank you for your kind review! We're pleased to hear you found our team professional and courteous.
Kind regards,
Will
Customer Experience
Great experience so far
Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information. Whole process very swift. Thank you
21 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Diane and Stephen,
Thank you for your fantastic review! We're delighted to hear you had such a positive experience from your first call through to the vehicle handover. We'll be sure to pass your kind comments on to Des and the team.
Kind regards,
Will
Customer Experience
Dawn Joyner Proximo
I meet Dawn Joyner for the second time today, when she collected the Proximo hire car which I had approximately for 60 days.
She took about 15 minutes to check the car was in good order I new it would the car had been triple wax wash and was hoover and all wipe down, and Take it from me Dawn never left a tyre unturned.
I would be quite happy to use Proximo again A1 company.
Thank you very much
20 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
HI Grant,
Thank you for your wonderful review! We're delighted to read you had such a positive experience with Dawn and that you were happy with both the service and your hire car. She'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Neville
The man delivering the vehicle was very pleasant and respectful
20 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Ian,
Thank you for your kind review. We're delighted to hear Neville provided a pleasant and respectful service. We'll be sure to pass your comments on to him.
Kind regards,
Will
Customer Experience
Very good experience today with Neville…
Very good experience today with Neville . Rang me before arrived and arrived on time .
Very professional service received .
Thank you.
18 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Viorica,
Thank you for your lovely review. We're pleased Neville provided a punctual and professional service, and we appreciate you taking the time to share your experience.
Kind regards,
Will
Customer Experience
I highly recommend this service
I highly recommend this service. The communication was excellent from start to finish, and the customer service was outstanding. The people who collected and returned my car were professional, friendly, and punctual. Everything was handled smoothly, making the whole experience stress-free. I would definitely use this service again.
Paul Edney is a great guy with highly satisfied with service rendered
17 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Bolatito,
Thank you for your fantastic recommendation. We're delighted you found our communication and customer service excellent, and we'll be sure to pass your kind comments on to Paul and the team.
Kind regards,
Will
Customer Experience
Excellent service from all at Proximo.
The staff and the service from the company is excellent.
I was kept in contact with quite a few times regarding the delivery, Vee who delivered the vehicle was very pleasant, friendly and polite gentleman.
The driver Neville, who picked the vehicle up today, also contacted me to let me know his arrival time.
Neville, was a very kind, polite, nice person.
Proximo have always been so helpful in organising vehicles for me when needed.
I recommend Proximo 💯
17 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Maxine,
Thank you for taking the time to share your experience. We're so pleased Vee and Neville provided friendly, professional service and kept you informed throughout.
Kind regards,
Will
Customer Experience
Home delivery of WAV
Paul Edney carried out an efficient home delivery of a WAV. He was very patient as he went through the workings of the vehicle. We even did a test run with the wheelchair which was super helpful and much appreciated.
17 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Tara,
Thank you for your wonderful feedback. We're delighted Paul was able to make the delivery smooth and ensure you felt confident using the WAV.
Kind regards,
Will
Customer Experience
Excellent service
Delivery of vehicle came on time, we were taken through everything in detail by Neville, he was fantastic. Thankyou very much!
17 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Rhys,
Thank you for your lovely review. We're so pleased Neville made your vehicle delivery a great experience by explaining everything thoroughly. We'll make sure he receives your kind comments.
Kind regards,
Will
Customer Experience
So helpful
From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Talking us through the car, she was thorough and ensured we had a full understanding.
17 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Gary,
Thank you for your wonderful feedback. We're delighted Joey and Dawn provided such a smooth experience from start to finish. We'll be sure to pass on your kind words to them both.
Kind regards,
Will
Customer Experience
Antwoord van Proximo Group
Hi Richard,
Thank you for your lovely feedback. We're so pleased you had a great experience with our team.
Kind regards,
Will
Customer Experience
Antwoord van Proximo Group
Hi Claire,
Thank you for your kind review. We're delighted to hear you found our service quick and reliable, and that our team made such a positive impression.
Kind regards,
Will
Customer Experience
The service I received from Proximo was…
The service I received from Proximo was nothing short of excellent. Hayley was extremely helpful and in less than 24 hours had arranged a replacement WAV to be delivered while mine was repaired. The delivery driver, Neville, explained everything to me thoroughly and was very helpful and pleasant. The two staff members I dealt with are a credit to your company.
15 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Peter,
Thank you for your wonderful review. We're so pleased Hayley and Neville were able to provide you with a smooth and efficient service. Your kind words mean a lot, and we'll make sure they receive your feedback.
Kind regards,
Will
Customer Experience
Pleased with the service
Neville dropped of the vehicle this afternoon, called me earlier to let me know what time to expect him, arrived on time and get me a full show around the vehicle, very friendly and welcomed any questions.
16 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Mohamed,
Thank you for your kind feedback. We're delighted to hear Neville kept you informed, arrived on time, and made sure you were comfortable with your new vehicle. We'll be sure to pass on your lovely comments to him.
Kind regards,
Will
Customer Experience
Proximo is one of the best car hire…
Proximo is one of the best car hire company i have always used them. Robert mac came too deliver my vehicle today he was very friendly and answered all my questions that needed answering.
Thank you once again
16 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Shazia,
Thank you for your kind words and continued support! We're pleased to hear Robert provided such friendly and helpful service. We'll be sure to share your feedback with him.
Kind regards,
Will
Customer Experience
CAR HIRE
I received excellent service from Proximo when I needed a replacement WAV vehicle. There were extremely helpful and found a vehicle usuable for me within a couple of days. The WAV vehicle was delivered by a guy called Phil who made sure everything was in order for me to still be able to get out and about even though I am in a wheelchair. I would most definitely recommend Proximo to any one that needs a car hire out of the ordinary.
16 juli 2025
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Rachel,
Thank you for your fantastic review and recommendation! We're delighted we could provide a suitable WAV so quickly, and that Phil made sure everything was ready for you.
Kind regards,
Will
Customer Experience
Excellent service
Excellent service. Paul Edney took the time to explain the car to me and took me for a test drive around the block. Nothing was too much trouble. Very friendly and knowledgeable. Thank you Paul.
16 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Mark,
Thank you for your wonderful feedback! We're so pleased Paul took the time to ensure you felt comfortable and confident with the vehicle. We'll make sure your kind words are shared with him.
Kind regards,
Will
Customer Experience
daniel molinas was very helpful and…
daniel molinas was very helpful and polite
16 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Kendall,
Thank you for your 5-star review! We're delighted to hear Daniel Molinas was so helpful and polite. We'll be sure to pass on your kind feedback.
Kind regards,
Will
Customer Experience
Assad was helpful and patient
Assad was helpful and patient. I would highly recommend his service.
16 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Jan,
Thank you for your fantastic feedback! We're pleased to hear Assad was helpful and patient throughout your experience. We really appreciate your recommendation and will make sure your comments are shared with him.
Kind regards,
Will
Customer Experience
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