Great service, communication and very well priced. The drivers were friendly and explained everything we needed to know. The vehicle was presented immaculately and was everything we needed for our wee... Toon meer
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Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information.... Toon meer
Bedrijf heeft geantwoord
Masoud was very helpful and friendly, demonstrating how to put the wheelchair in the car. Also explained how to request a car more suitable for my chair as an independent wheelchair user, the Caddy i... Toon meer
Bedrijf heeft geantwoord
From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Geschreven door het bedrijf
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contactgegevens
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Verenigd Koninkrijk
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Uitstekend
5K reviews
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Dawn Joyner is awesome
Dawn met us today, handing over the hire car providing us with great and friendly service, very professional making sure we were well informed and happy, an absolutely wonderful person.
16 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi David,
Thank you for your wonderful 5-star review! We're delighted to hear Dawn provided such friendly and professional service, ensuring you felt informed and well looked after. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Excellent service
Excellent service, second time they have helped bring out a wheelchair accessible car, if motability were as helpful, all would be great, once transferred to proximo everything is great, straight away a text, car arranged, and Des brought it to us, explained all about the car, and what to do once mine was fixed. Great service, thank you.
14 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Lorna,
Thank you for your kind words and for choosing us again! We're so pleased Des was able to make everything straightforward and provide the support you needed. He'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Excellent service from Proximo
The driver collecting our hire vehicle was Daniel Molinas.
He arrived in a timely manner and was friendly and professional throughout.
He showed his ID and explained exactly what he was going do, to complete an inspection of the vehicle and how long it would take.
He conducted a thorough examination of the vehicle and returned back to advise there were no issues and everything was satisfactory….exemplary service.
The vehicle itself was delivered on time and the interior and exterior was very clean and tidy. Tons of room and plenty of space…we could easily have transported 2 wheelchairs.
Great service all round from Proximo and they will remain our first choice for a WAV hire vehicle. I highly recommend them.
15 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Good morning,
Thank you for your wonderful review! We're delighted to hear Daniel provided such professional and thorough service, and that the vehicle met your needs. We really appreciate your recommendation.
Kind regards,
Will
Customer Experience
I found Assad to be very professional…
I found Assad to be very professional and patient with explaining how everything on the vehicle works.this is my first time I’m am using proximo and I must admit I found the service to be stress free. I’m very impressed with the whole experience.
15 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi David,
Thank you for your wonderful 5-star review! We're delighted to hear Assad provided such professional and patient service, taking the time to explain everything clearly.
It's great to know your first experience with Proximo was stress-free and exceeded your expectations. We'll be sure to pass on your kind feedback to Assad.
Kind regards,
Will
Customer Experience
Neville excellent service
Neville was very professional. He rang in advance and the overall service was excellent
15 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Fiona,
Thank you for your 5-star review! We're delighted to hear Neville provided such professional service and kept you informed with a call ahead of his arrival. We'll be sure to pass on your kind feedback.
Kind regards,
Will
Customer Experience
Friendly and professional
All the people I dealt with were friendly and very professional especially Dawn who collected the car as she gave me good advice
and very friendly
15 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Bernard,
Thank you for your 5-star review. We're delighted to hear our team provided friendly, professional service, and we'll be sure to pass your kind words on to Dawn.
Kind regards,
Will
Customer Experience
Colin was friendly and professional
Colin was friendly and professional. He certainly made the experience very easy and trouble free. He is a credit as a face of the company.
14 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Andy,
Thank you for your wonderful review. We're pleased Colin made your experience easy and stress-free. We'll be sure to share your feedback with him.
Kind regards,
Will
Customer Experience
Eleanor was amazing
Eleanor was amazing, went through everything with me and really made the process as easy as possible.
14 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Kerry,
Thank you for your 5-star review. We're delighted to hear Eleanor made the process easy for you. We'll be sure to pass on your kind comments.
Kind regards,
Will
Customer Experience
Excellent customer service
I would like to thank Colin for the delivery of my replacement car.
I was really impressed by his kindness, knowledge and professionalism.
He came on time and took time to answer any questions I had.
I'm really grateful and thank you for the excellent service.
13 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Morning,
Thank you for your 5-star review. We're so pleased Colin provided such kind, professional and knowledgeable service. We'll make sure your lovely feedback is shared with him.
Kind regards,
Will
Customer Experience
Proximo communicated well
Proximo communicated well. Hire car was in great condition and Chris Conroy who dropped it off was pleasant and explained features and wheelchair adaptations well. Neville collected the hire car. He phoned me beforehand and was polite and friendly
14 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Sian,
Thank you for your wonderful review! We're pleased to hear you were happy with the communication, the condition of your hire vehicle, and the service provided by Chris and Neville. We'll be sure to pass your kind words on to them both.
Kind regards,
Will
Customer Experience
Vehicle delivered by Neville he was…
Vehicle delivered by Neville he was helpfull and polite.
14 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi William,
Thank you for your 5-star review! It's great to hear Neville provided such helpful and polite service. We'll make sure your kind comments are shared with him. We really appreciate your feedback.
Kind regards,
Will
Customer Experience
Great communication
Great communication, pick up of hire car as promised. Polite and friendly staff on phone arranging collection and Paul Edney who checked the vehicle when collecting was polite and professional.
5 star service!
13 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Tracey,
Thank you for your fantastic 5-star review! We're delighted to hear you were happy with our communication and that everything went as promised. We'll be sure to pass your kind feedback on to Paul and the team.
Kind regards,
Will
Customer Experience
Amazing is one word I would use very…
Amazing is one word I would use very professional is another Dawn Joyner who delivered my hire car she was great she made sure everything was done to my needs and Danni who came with her was so friendly and Simon Huxley took the time to explain everything over the phone a great company
13 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Shirley,
Thank you so much for your fantastic review! We're delighted to hear that Dawn, Danni and Simon all made such a positive impression and took the time to ensure everything was handled professionally and with care. We'll be sure to pass your kind words on to them — they'll really appreciate the recognition.
We're especially grateful that your review also happens to be our 5,000th Trustpilot review. Reaching this milestone makes your feedback even more special, and we're thrilled that it reflects the level of service we strive to provide every day.
Kind regards,
Will
Customer Experience
Proxima service was excellent- thanks…
Proxima service was excellent- thanks for being so quick and and helpful on sourcing a suitable replacement vehicle
13 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Laura,
Thank you for your kind review! We're delighted to hear you were pleased with our service and that we could source a suitable replacement vehicle quickly.
Kind regards,
Will
Customer Experience
Excellent service well priced lovely
Excellent service well priced lovely people to deal with Dawn joyner who collected the vehicle was a lovely lady explained everything was very thorough when hiring the vehicle the lady I spoke to was very helpful in getting the right vehicle would definitely highly recommend s.shutt
4 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Stephen,
Thank you for your fantastic review! We're delighted to hear you received excellent service throughout your hire. We'll be sure to pass your kind words on to Dawn and the team. We really appreciate your recommendation!
Kind regards,
Will
Customer Experience
Des dropped the car off he was pleasant and the car was clean and ready to go.
Des dropped the car off he was pleasant aa
13 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Brian,
Thank you for your 5-star review! We're delighted to hear Des provided a pleasant handover and that your hire car was clean and ready to go. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
this company is fantastic went above…
this company is fantastic went above and beyond service is quality Dawn joyner was fantastic explained everything about the hire vehicle staff so friendly talked you through the process can't fault the service
9 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Mathew,
Thank you for your fantastic review! We're thrilled to hear Dawn provided such excellent service and made the whole process easy to understand. We'll be sure to let her know.
Kind regards,
Will
Customer Experience
Motability hire Van (WAV)…
Had my Motability hire Van (WAV) dropped off by the driver Rob Mcdonall. Arrived on time and was very friendly. Took use through on how everything worked as seatbelts were different to what I’m used to. Very helpful. Thanks Rob
I’ve put one less star due to the Van having a really bad wheel alignment (pulls loads right and crooked steering wheel), and would have thought this would have been fixed before it’s hired out again.
10 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Dom,
Thank you for your feedback. We're pleased to hear Rob provided a friendly and helpful handover.
We also appreciate you highlighting the wheel alignment issue and will ensure this is looked into.
Kind regards,
Will
Customer Experience
Good service and delivery
Daniel Molinas delivered my hire car on Friday. He came at the time I was quoted. He is an extremely nice friendly man. He took a lot of time in making sure I was familiar with the car before it was signed over to me as it is a bigger car than mine..The handover went very smoothly.
9 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Mary,
Thank you for your wonderful review. We're delighted Daniel made the handover smooth and took the time to ensure you felt confident with your hire vehicle. We'll pass on your thanks.
Kind regards,
Will
Customer Experience
Dawn has been today
Dawn has been today. Felt for this poir lady working in heat
10 juli 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Lyn,
Thank you for your lovely feedback. We're so pleased Dawn looked after you, and we'll make sure she receives your kind comments.
Kind regards,
Will
Customer Experience
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