The customer service is way better than I expected. I've had some personal troubles arrise over the past month, and the agent on the phone, Ruby, absolutely nailed it with a solution. There wasn't an... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Use Pulse card for most of my expenses. Normally I have no queries. This time I had a query and was pleased to find that I quickly got through to a human after trying the chatbot. Problem resolved qu... Toon meer
Bedrijf heeft geantwoord
Ease of use on the app I like the way that when I pay into my account it’s virtually instant on my account, show my new balance with some card accounts I’m waiting 2 to 3 days before any money that I’... Toon meer
Bedrijf heeft geantwoord
Easy to use app so can keep a check on what you are spending on. Also helpful payment options, so can pay off more or less depending on how your month is going with bills, or just pay a set amount fix... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pulse is a credit card that rewards your everyday spending with cashback offers and pocket-friendly savings. It’s available by invitation only and designed for people who want to get more from their spending while keeping their credit simple and manageable. You can earn extra value from the purchases you’re already making through cashback offers, while easily tracking your spending, checking your balance, and managing repayments – all in one place. Simple tools help you stay in control of your account, making managing your credit feel more rewarding. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management
Contactgegevens
Verenigd Koninkrijk
- www.pulsecard.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not helpfull at all would not recamend
5 maart 2026
Antwoord van Pulse
Hi Hazel, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
I have been with pulzs for a long time…
I have been with pulzs for a long time now never had an issue till now having trouble getting my referral bonus now no customer support been trying for days now an can only get AI to respond to me I am getting irritated badly
6 maart 2026
Review zonder uitnodiging
Antwoord van Pulse
Hi Brett, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
Antwoord van Pulse
Hi Zachary, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Poor balance transfer process with…
Poor balance transfer process with unclear requirements for amending direct debit. Live chat support next to useless and refused to pass me to their Supervisor...(we don't have one) or to get someone senior to email me a reply...(we don't have email)! Utter rubbish and unacceptable customer service.
I will be getting rid of my Pulse card and closing my account.
26 februari 2026
Antwoord van Pulse
Hi Shaun,
Thank you for taking the time to leave us feedback. I'm sorry that you've not had the best experience with us.
I can assure you that we're a company that prides ourselves on a high level of professional service.
I apologise that this hasn’t been your experience on this occasion.
Please be assured that this feedback will be passed on to the relevant team for further review.
Regards, Julie.
Antwoord van Pulse
Hello Godfred. Thank you for your 5* review. We really do appreciate it. Best, Audrey
Antwoord van Pulse
Hello Fiona. Thank you for taking the time to leave us a positive review! Kind regards, Audrey
I love my pulse card
I love my pulse card. If you need extra money or if you need to do a balance transfer you can always rely on Pulse to help you out.
26 februari 2026
Antwoord van Pulse
Hello Tracey. Thank you for taking the time to leave us a review. We're excited to have you on board 😊 We hope you continue to enjoy our services. Kind regards, Audrey
Great card, service,and the app.
The service I have received has been outstanding and it is very easy to keep your eyes on your card with the Pulse app., very easy to navigate and you actually see everything everyday would definitely recommend.
26 februari 2026
Antwoord van Pulse
Hello Isobel. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Kind regards, Audrey
What a terrible company all well and…
What a terrible company all well and good giving you a card but when you come to have difficulty making payments they set up arrangements then don’t notify you to review they just pass the debt to collections without any notification. Called because I can’t access the app to make payments to be told it has been passed to collection last month. Avoid Pulse/ Newday cards
23 februari 2026
Review zonder uitnodiging
Antwoord van Pulse
Hi Paulette, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
The card is good but not recognised by…
The card is good but not recognised by other company’s to do a balance transfer.
19 februari 2026
Antwoord van Pulse
Hi Ms Jones,
Thank you for taking the time to leave us a review.
I can confirm that we do offer a Balance Transfer service between most other high street lenders in the credit market, with the exception of some newer digital products, and American Express.
If you're looking to arrange a Balance Transfer via a Pulse account, to pay off another card, you can do this in the app by going to:
Pay > Balance Transfer
Please bear in mind that it can take between 3 hours and 3 working days for a Balance Transfer to be completed, once it has been arranged on the account.
I hope this helps!
Thanks, Michelle.
Great app easy to navigate and keep…
Great app easy to navigate and keep control of your spending.
19 februari 2026
Antwoord van Pulse
Hi Patrick, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
Antwoord van Pulse
Hi, Thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
A Great Card And App!
My Pulse card is easy to use and making purchases online or out and about is simple too.
Any interest added is low and the Pulse app is simple to use. Everything you need to know about your card is on the app!
19 februari 2026
Antwoord van Pulse
Hi, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.
High Interest rates
19 februari 2026
Antwoord van Pulse
Hi, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team. Thanks, Michelle.
The card is poorly received overseas
The card is poorly received overseas. Cannot even buy petrol without being declined.
In UK online purchases also frequently declined.
All of this happens even thought I approved the transactions in the app.
Only good for Amazon purchase.
19 februari 2026
Antwoord van Pulse
Hi Peter,
This is not the level of service which we aim to provide at all, and please be assured that this feedback will be passed on to the relevant team for further review. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Horrible and discriminating towards disabled customers
Horrible and discriminating towards their disabled customers. I purchased accessible tickets which were stated when I purchased from a retailer.Pulsecard was useless and their advisor was absolutely clueless on the first call and had no clue whatsoever. My case was immediately closed before I even had a chance to upload evidence. I then asked for another claim to be started as I was charged wrongly and not provided with the service listed. Pulse card then retracted a refund which was initially granted to me which. The refund was then retracted even though I submitted evidence. Avoid at all costs especially if you have any physical impairment as they do not care.
In response to the below:
Information was sent immediately. No response was given nor was I contacted as per below
18 februari 2026
Review zonder uitnodiging
Antwoord van Pulse
Hello S H,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
Pulse Card
Used for online shopping for security and personal preference. App and text messages keep me upto date with my spending
12 februari 2026
Antwoord van Pulse
Good Afternoon,
Thanks for taking the time to share your review, we're thrilled to hear you're finding your card so handy!
- Kenith
I love this card.
12 februari 2026
Antwoord van Pulse
Hello Heather. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 We're happy to have you as our customer. Kind regards, Audrey
works well for me and I like the way…
works well for me and I like the way any purchase I make is immediately displayed as pending.
12 februari 2026
Antwoord van Pulse
Hi Hugh, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊best, Elan
Is good to have a pulse card to use for your necessarily
The company is doing well. I am so pleased with my master card pulse.
12 februari 2026
Antwoord van Pulse
Hi Dana, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊best, Elan
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.