Pure Reviews 

I only give one star as I am unable to give no stars. This company, and it's products, have gone from being well worthwhile to totally worthless in a few years. Poor products, poor backup and poor sound. I have had pure radios for over twenty years and will never have another. I strongly suggest you look at any alternative suppliers.

I bought a Pure Oasis Flow many years ago for well over £150. I must have used the item around 10 times before it stopped working. This is absolutely woeful from the point of view of wanting to buy a product that is quality and lasts.
Upon contacting Pure they couldn't of cared less, didn't want to entertain repairing it for me and only offered a measly 10% off me buying another one of their poor quality expensive items.

A disgrace of a company who's products quickly fail and they refuse to repair or offer any help. I would like to see a legal investigation on how this company operates as it does not seem to be right

Simply abysmal. I have three "Pure" products, and all have now failed completely. I have tried to contact the company for repairs, but they simply don't want to know. They don't even answer the phone any more.

DO NOT deal with this shower - their products are expensive, and the early ones were reasonably good, but they decided that quick, dirty profits were more important than maintaining good relations with their customers, so they cheapened the manufacture of their products, and maintained their high prices.

I truly hope that they go out of business.

Had a problem with my radio. With the help of Lisa from customer service this was fixed easily and fast.

Really excellent Service 5 stars for that.

My Evoke C-F6 will not set up. I can do nothing but play CDs on it. Radio will not set up neither will Bluetooth/Internet. Remote control does not work at all. Set up guide and online manual no help. Impossible to contact Customer Services. Will return to store.

About 4 years ago I was given, as a Christmas present, a Pure Evoke-1S Marshall DAB radio. Being situated in a spare room it, it had very little use, probably only working for under 12 hours total. At first the radio worked well but it wasn't long before the screen started to fade, eventually not working at all. Really helpful !!
Pure was no help at all in offering repairs so I took it to a local repair shop who have found that the printed circuit board is faulty and the display ribbon connector is faulty. They can't repair it as spares are not available.
The shop stopped selling Pure products a while back for this reason.

Don’t bother they don’t reply I emailed and phoned Pure to ask if they they could repair my Evoke Radio as the LED Display had lost its illumination
The Radio was working on one Station only but if you can’t see the LED you can’t change Radio stations !
Don’t waste your time emailing or using your phone and leaving a voice message THEY DO NOT REPLY

This company should not be operating, it s a total rip off. Cd player failed after just playing 4 cds. l was given a run round during one year, was told to do factory re-set, to try this, to try that. When I threatened consumer action I was told by Pure my faulty model would be replaced, it then took a further 5 months of needing to repeatedly contact them for any satisfaction. Although looking smart, these products are cheap and inferior, this company has no customer service or support. No battery supplied with the remote and no info anywhere which battery required.. directed to a website where £5 to ask the question. Retailers stocking this company’s products are asking for problems, PURE should not be allowed to operate with such shoddy products and non existent customer service or support.

Pure products are full of good ideas but seem to have too much built in obsolescence. They seem to want to be the first in with new technologies and materials but much of this appears Ill thought out and subject to huge problems well before I would normally expect.
I bought a Pure multi room WiFi/Bluetooth music streaming system which never worked for more than twenty minutes without losing contact with the world. Customer service tried but the technology used was incompatible with any but obsolete WiFi protocols and was confused by anything else. Hundreds of pounds of investment consigned to the tip.
I bought an expensive Pure radio which became sticky within a few years as the case appeared to be melting.
Recently my friend's Pure all in one hifi lost its display. On searching I found that not only was it a common fault on this unit but that replacement displays were no longer available. Another very expensive unit consigned to the scrapheap.
Pure products are innovative but suffer from innovations which are untested or unproven.

Do the Pure Radio company consider themselves an environmentally sound company? We have tried to source a new battery for our Pure Evoke - 2xt. Radio to no avail. The company say they do not make batteries for these radios any more. Have tried to ring them but the line is only open for 2 hours a day and the Catcha code is impossible to read when you try to send an email.

Pure Evoke H2 broke after 18 months. Impossible to contact company to complain. Disgusted.

Dreadful customer service. I used to buy Pure radios fairly frequently but when the display on my (fairly new) DAB Radio stopped working, they didn't want to know. Appalling. Last time I ever buy a Pure radio!

I really liked the early pure evoke and one flow radios and bought many. What Ive realised is that all of them had quality issues and lasted only a few years. Issues such as blown power supply, sticky plastic, perished fabric, broken display, corrosion on speaker grill. So I now have the feeling that this company makes products that look & perform well the day you buy them but are poor quality and very poorly engineered without any testing for how well the materials and components stand up over the expected life of a radio. Dont buy if you think you should get more than the warranty period of use because Pure themselves havent made the products to last that long.

Non existent customer service. Refused to help repair a product less than 18 months old. No structure to the company avoid at all costs

I had a Pure Evoke radio, bought from a leading department store, which gave me good service. Last summer, as we were coming out of lock down, it died. I tried replacing the transformer, as advised by Pure, but no luck. So I bought another Pure radio, Sonus 1, from a local retailer, and sadly it has now died after only 16 months’ service. I am not impressed with Pure, I expected better. I won’t buy another of their products.

Hardly used, is a goner. No obvious reason just died. £200 Brick.

Zero support for Move T4 DAB. Bad experience.
No bluetooth connectivity. No upgrade posibility.

Thank you Pure.
What a fantastic software update for Elan Connect/Connect+ Radios (30th September).
To have a radio that now allows you to have any podcast you want by simply pressing buttons on your radio is a five star additional feature to a very good radio.

If I could give 0 stars I would. Pure used to be a decent company and we have bought several radios over the years. the latest situation involves a substandard radio, which stopped working after only six months and relatively light use. I wanted a refund, but all they could offer me instead was an inferior radio called "Splash". The sound quality is something similar to the toy radios I got as a child. It's not a like for like replacement. Worse, PURE are uncontactable by phone, don't respond to their calls or even via their website. The whole thing has been a waste of time, effort and £150. STEER CLEAR.