PURESEOUL Reviews 

12.036
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I like this company as they were one of the first to bring k beauty and skincare to the U.K. Their original store in central London is small, but fully stocked. However, I do think it needs some love... Toon meer

Beoordeeld met 5 van de 5 sterren

The products I used were the Biodance masks, Gummy sheet mask Vitamin C, and plumping lip oil they were excellent. I was really happy with the results. However, I found the staffs at the Westfield... Toon meer

Beoordeeld met 4 van de 5 sterren

Visited the store at Westfield, White City & bought some face masks. Staff were friendly, accommodating and attentive. Made recommendations based on my age and goals. Hope they work and if they do, I’... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Staff were super friendly when I entered the store. Very helpful in recommending products for my specific skin type. Very patient doing testers with me to check for allergic reactions. I ended... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmetische producten leverancier
  2. ook in
  3. Cosmetica winkel
  4. Cosmeticabranche

Geschreven door het bedrijf

Welcome to PURESEOUL – the UK's No.1 destination for all things K-Beauty since 2019! 🇰🇷 As the nation's leading Korean Cosmetic specialist, we offer over 1000 hand-picked beauty products from more than 50 brands – the largest selection of authentic Korean skincare, makeup, and hair care products in the United Kingdom. 🇬🇧 But wait, there's more! We don't just exist in the virtual world; we have super aesthetic offline stores across the UK (including London, Oxford City, and Westfield Mall) where you can experience the best of K-beauty IRL. Come by, say hi, and try out your next beauty obsession at one of our baby blue wonderland boutiques ✨ Did we mention we're the most trusted K-Beauty store in England? With over 5,000 5-star reviews, you can trust us to pick the best goodies for you. Whether you're a skincare pro or a beauty newbie, PURESEOUL is your friendly guide to all things glass skin. Are you ready to discover the world of K-Beauty with us? Let's do this! 💙


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

12K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(12.036)

1.943 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I am very pleased with quality of…

I am very pleased with quality of products also the variety &price lists, what this company offers. They got very nice schemes, like for example, as more you purchase, then more discount &presents you get. Each time when you order anything they give you a nice tiny presents, like samples, masks etc. Delivery is quick, so i highly recommend. Thanks.

25 september 2026
Logo PURESEOUL

Antwoord van PURESEOUL

Thank you for taking the time to share your feedback. It’s great to hear that you enjoy shopping with us!

We’re especially pleased that you enjoy receiving the little extras with your orders. We hope you’ve discovered some new favourites through the samples and masks included.

Thank you again for your recommendation and continued support. We look forward to your next order.

Beoordeeld met 5 van de 5 sterren

Reliable

Very speedy delivery, I got a handwritten note too along with some freebies.

25 september 2026
Beoordeeld met 5 van de 5 sterren

The products I used were the Biodance…

The products I used were the Biodance masks, Gummy sheet mask Vitamin C, and plumping lip oil they were excellent. I was really happy with the results.

However, I found the staffs at the Westfield White City store to be quite rude and unhelpful, which was disappointing, especially compared with the friendly and helpful staff I have experienced at other Pure Seoul stores.

11 februari 2026
Beoordeeld met 2 van de 5 sterren

Product review

Staff was nice but they could be a bit more attentive and asking around customers if they need help.
Very disappointed in the product I bought - Amuse banana lip oil. Loved the smell so was quite excited to have it and it’s after opening it and looking carefully in the light after the bottle had been standing upright (when are lip glosses ever upright, usually tossed in the bag or in the pocket) that half the bottle is empty 🤯 the thick gloss was coating the walls so it appeared it was full and it’s a tinyyy bottle. Please stop ripping off people with colourful stores and cute packaging.

18 september 2026
Logo PURESEOUL

Antwoord van PURESEOUL

Thank you for taking the time to share your feedback.

We appreciate your comments regarding our team and will be sure to share these with the store, as we want all our customers to feel welcomed and supported during their visit.

We’re also sorry to hear about your experience with the Amuse Banana Lip Oil. Please feel free to contact our Customer Care team with your purchase details, and we’ll be happy to look into this further for you.

Beoordeeld met 5 van de 5 sterren

The store is so aesthetically pleasing…

The store is so aesthetically pleasing and the staff nembers ane all very friendly and knowledgable .

21 september 2026
Logo PURESEOUL

Antwoord van PURESEOUL

Thank you for your lovely feedback. We’re so glad you enjoyed shopping in-store and found our team helpful.

We really appreciate you taking the time to share your experience and hope to welcome you back to PURESEOUL again soon.

Beoordeeld met 5 van de 5 sterren

Lovely company

Speedy shipping, great products and thoughtful packaging.

22 september 2026
Logo PURESEOUL

Antwoord van PURESEOUL

Thank you for your lovely feedback. We’re glad to hear you were happy with the speedy delivery, products, and the care that went into packaging your order.

We really appreciate your support and hope to welcome you back to PURESEOUL again soon.

Beoordeeld met 4 van de 5 sterren

Fantastic shopping experience

The staff associate who helped me in the Carnaby Street store was very knowledgable and although I was not able to buy my usual Torriden toner due to it being out of stock, she was able to provide me with an excellent alternative. The atmosphere is very calm and with generally well maintained displays for an easy shopping experience.

18 september 2026
Beoordeeld met 5 van de 5 sterren

Had my skin breaking out like crazy

Had my skin breaking out like crazy. Went in and asked the lady for a cleanser recommendation. Its been two weeks and my skin has been cleaner than ever, with no irritation what so ever.

18 september 2026
Logo PURESEOUL

Antwoord van PURESEOUL

Thank you for sharing your experience with us. We’re so pleased to hear that our team was able to recommend a cleanser that has been working well for your skin, and that you’ve seen such a positive change over the past couple of weeks.

We look forward to seeing you again in store.

Beoordeeld met 5 van de 5 sterren

Knowledgeable staff

I was really impressed with the product knowledge of the member of staff who helped me choose some eye patches. They were able to point out the difference between the available brands, and helped me make an informed decision. Great service.

18 september 2026
Logo PURESEOUL

Antwoord van PURESEOUL

Thank you for taking the time to leave your feedback. We’re delighted to hear that our team member was able to explain the differences between the eye patch options and help you find the right ones for your needs.

We really appreciate your kind words and hope you enjoy your new eye patches!

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