Purina Reviews 

Evri hadn’t tried to deliver parcel but in app said they had & was now being returned to sender.
I contacted Purina & received a response fairly quickly.
Polly & Tracey replied each time. I was asked if I would prefer a refund or to resend. I opted to have it resent & it was delivered today.
The problem was with Evri, who when I messaged just replied its being returned.
Purina sorted it efficiently. Very pleased.

Purina - Just don't bother, Their customer service team is an absolute joke. Just read every other review on here its all true. Next day delivery is a myth, customer service is non existent. they have a message portal on their website where they do not read the messages and just send standard replies.

Oh and if there is more then one of you that needs to discuss an issue with them over the phone... NOPE they can only talk to the account holder and you cannot add a secondary :D in 2025!!

2 attempted orders 2 non deliveries...

Find a different brand absolute waste of time

I placed my first order on Black Friday, a good offer, though I was planning to order anyway. Order confirmation received and delivery in 3-5 days, money taken fine, offer remained on the website for the weekend, but come Monday I get an email to say order is cancelled due to stock shortages. Very poor.

Hope I have more successful experience if I do decide to try again in the future, but they will certainly only get the 1 second chance

No problem with the products, BUT the subrcription service, I'd paused the deliveries until January and still a payment was taken in November (and it was changed well in advance of the next delivery date). Customer service not helpful, unable to understand I had delayed untill January 2026. So now have food coming I don't need (yet) and have to store that.

Bit concerned as to how fast our cat burns through these. It makes me wonder if there is actually any nutition in them at all. Perhaps they are all just sugar and catnip type properties. Switching brands as this is too expensive.

It’s such a shame that you use Evri as your main courier! I won’t be ordering from you again until you’re able to get a decent courier to deliver my parcels!

This isn't your fault but this is the 2nd time I will be asking for a refund on next day delivery. Evri have got the parcel but it hasn't been sorted as yet. I'm now getting annoyed as when the food doesn't arrive I have to shop at my local corner shop which becomes expensive. I will from today be charging Evri for the extra cat food. Please express to Evri as you'll be paying extra fir a delivery which i have no idea when it will arrive

Polly was super helpful. After I discovered my cat had an allergy and couldn’t eat the food I had ordered, she refunded me straight away. Thanks so much Polly!

I discovered that a cat food sachet inside a box of 40 was ruptured. This resulted in the other sachets being coated in dried food and mould inside box. I called Purina and they asked me to send photos etc. and advised that they would refund me for 1 sachet. ABSOLUTE LOLZ. I got a full refund from the supermarket instead and binned the lot. Don’t waste your time with Purina as from my experience it’s clear that they aren’t interested in customer service.

I placed an order a week ago, unfortunately the wrong items where delivered. I messaged to let them know. I heard back straight away even though it was a Sunday. Callum was the team member that messaged on the Sunday. On Monday I got another message from Tracey saying that my order would be sent out straight away. The customer service was great the correct items have now been received.
I highly recommend the company

Paid extra for next day delivery. We are now 6 days post order. Emailed company who said they couldn't help!!!! As far as they were concerned the order was with Evri for delivery. The tracking number in was given is not recognised by Evri. So, purina where is my order? I want next day delivery money refunded and your customer service James, is disgusting. I would advise anybody against using this online company. Appalling customer service!

Tracey was very quick and helpful in replying to my messages.

Terrible customer service.

I delayed the renewal of a food subscription as I was going to be away. This was ignored, payment was taken without my consent and goods dispatched.

I asked to cancel, was told no. Asked why the delay hadn’t gone through was given an excuse about delaying after it had renewed, this was false as I’d done it 2 weeks before.

No reminders about subscription renewal or that payment would be taken despite UK law, no accountability. There systems are a mess and either don’t work or they choose to ignore them.

I have had no issues with this company. Maybe I’ve just always been lucky as I can’t understand all the negative reviews. My orders have always arrived when they should and I’ve always received a prompt reply if contacting customer services for advice.
It’s true the prices keep going up but this happens everywhere

My dog passed away suddenly and when I cancelled my food subscription Purina offered their condolences and to collect the delivery that had already been dispatched. When I told them it had arrived they said they would refund in full and could I make sure the food was used and not wasted. I couldn’t believe the kind kindness shown to me by the company and Tracey in particular, who dealt with my situation

This is how you lose a dedicated customer.

For 8 years I've been feeding my dog Purina food.

It has generally been good for him and he's in good health.

About 2 weeks ago, I made my usual order, and paid for a fast track.

According to Evri, the delivery service, they came to my house and no one was there.

Not only is this not true because I work from home, but their "evidence" was photos of the floor as "proof" that nobody was home. They didn't do this just once. They did it for 3 working days.

Once I reported the issue to Purina, instead of them getting on top of the issue, or even just calling me, they kept saying they would resend the food and that the item is on its way.

Fast forward a few days and they said the item was "lost in transit".

I gave them a final chance of 48h to receive the food that I had paid for (with a fast track) 2 weeks prior. No phone call, no fast track, no extra effort. The food has still not arrived.

Both Evri and Purina are at fault here. The lack of care for a loyal customer is so surprising.

So I've cancelled my order. I will follow the advice of friends and shift to Lily's Kitchen. I've bought my first batch of food from there and I will make sure Purina's management team is aware of such poor customer service.

I purchased Gourmet petit for my cat and I found the contents to be just liquid. I had to call customer services three times but they don't seem interested. I emailed pictures with evidence but still no reply. It's terrible customer service and I will boycott all Purina products from now on

Could someone just send a link so that i can reset my password, phoned 3 times, still not sorted.

The trustpilot rating speaks for itself.

I hope you don't have to deal with Abby , so called customer Specialist. The last email from her stated she won't help & make further contact with me. How rude!

In the end they rectified my issue very well after I contacted Management.

Nutrición poco recomendable a tope de cereales.
Invierten en publicidad pero no en calidad.