Purina Reviews 

Greedy company reducing pouch size from 100g to 85g and keeping the same price, will no longer be buying your brand and will go elsewhere. Disgusting greed with no thought for either the consumer or cat who are used to 100g pouches. Avoid Purina brand, boycott this so they learn a lesson, hope you see a huge drop in profits.

I came on to leave a 1 star feedback due to your recent reduction in sachet size and am glad (from reading your other reviews) that I'm not the only one.
This is absolute greed from yourselves and I hope as a result you experience a massive drop in sales.
This household has 2 cats that go through 6 pouches a day and all their life they have been oh your felix as good as it looks range but now we will be changing it.
100grams per sachet was the perfect amount to satisfy them for a mealtime but 85g they are looking for more.I guess that's your grand plan though so your customers are forced to buy more.
Smaller packets but not smaller prices to match this reduction.
Utterly poor

Our two small cats have been fed on one sachet of Felix, plus supplements twice a day and helpings of dry cat food throughout. Now this is not enough to feed one cat! Massive shrinkage in sachet size. I do not for one moment think that they are trying to save the planet by reducing use of plastic. They are blatantly picking the pockets of the customer. It is so blatant that they expect us to just accept it and buy more. No go Purina, their products are now banned from our hosehold. Time for a regime change.

NESTLÉ - we should have known. The kiss of death to any product that people might once have cared about. Corporate scumbags.

Absolute disgrace -We put up with the price hikes during co-vid and the change to the stupid kibble package which falls over all the time. Not this , if you think you can treat your customers with contempt you're mistaken. No more purchases.

We have 5 senior cats who have lived on Felix wet food for most of their lives, with the rare supermarket own brand when we've been stuck.
For some while we've been ordering in bulk through Purina Direct. We were down to our last stock and topped up with a couple of boxes from the supermarket, Felix As Good as it Looks. We noticed straight away that the portion size in the bowl was smaller. We checked the pack and it said 85g, we have a few left from the bulk order and they are 100g. Nothing obvious on the packaging to highlight the changes. Following that we've found all the kerfuffle in the media.
Checked on the Purina Direct and supermarket sites and sure enough, all are now 85g and all are exactly the same price as before.
It's prompted us to rethink, we'll be trying another brand. Felix isn't particularly cheap and when comparing the ingredients with supermarket own brands, they seem comparable. In all honesty, none seem particularly healthy, protein levels aren't great. We may try a mix of supermarket own brand and one of the premium healthy options.

Sneaky and dishonest reduction in Purina Felix cat food sachets. No advance warning - expecting the pet owner to just accept it. The box says NEW packaging but the truth is shrinkflation - 15% less food in smaller packaging. So end up using multiple sachets with part opened ones. Disgraceful customer service. I shall be changing brands and weaning my cats off a product they previously enjoyed.

I have fed my cats on purina wet food all their life. Now due to the change in grams I have had to change the make of food. The cost remains the same but 15g per pouch less is noticeable by my cats. They were getting us up in the middle of the night because they were hungry. Why does the customer always have to be the person who pays more for less. Use some of the profits you make to keep the grams and not increase the cost.
WILL NOT BE BUYING PURINA FOODS AGAIN.

I am also disgusted with the reduction from 100g to 85g for As Good as it Looks cat food. Disgraceful on top of the price remaining the same!!
I am sick of being robbed blind by companies that don't even have the decency to wear a mask!!!

Felix cat food 15% less food for the same price!!!!! Absolutely disgusted as this is such an underhand way of charging more. This is totally unacceptable!!!

I am totally disgusted.....I have bought felix wet food for over 30 years, my recent box felt smaller and lighter, when I opened the box I found that each packet had been reduced by 15gms, so the usual 100gm packets are now 85gms! Which is almost the equivalent of losing 2 packets per box! Why? This is wrong, the price has not been reduced. I am furious....no more felix for my cats.

Would give 0 if I could. Just bought felix as good as it looks from Tesco for usual £5.00 price for twelve, only to discover that the size of pouches has been reduced from 100g to 85 g. 15 % less food for the same price!!!!! Absolutely disgusted as this is such an underhand way of charging more. In addition, cats are used to getting 100g. I have 4 cats to feed. This just means having to mess about giving them extra from more pouches- what a pain. Just spent best part of an hour trying to complain to purina by email but even though all the details are correct, the SUBMIT button does not work. Looks like they couldn’t care less about their customers. Felix is the brand my cats have always had, but lately there are often times they won’t touch it so I am also very concerned about the quality. WILL NOT BE BUYING FELIX ANYMORE AND WILL CHANGE TO A BRAND NOT OWNED BY PURINA.

Company have fiddled with the receipe, have 4 cats, 2 that eat anything and everything. None will touch it now.
Will have to change brands

Terrible service I ordered and got every excuse under the sun. In the end I asked for money back. USELESS

Products are ok but YODEL the delivery company they use are shocking to say the least.
My property is behind electric gates accessed from a public road. On 3 consecutive occasions YODEL har chucked the boxes containing 18KG each of dry food just before the gates in the public walkway/road.
I have complained directly to Purina who don’t seem to get why I am upset! It’s a wonder nothing has been stolen or damaged beyond use as of yet.
Purina refund the cost of delivery £3.99 but I just want them to ring the gate drive through & make the delivery. Worst of all YODEL mark this as my safe place - I have NEVER made a safe place and if I had it wouldn’t be in the public walkway & road.
Purina need to act more responsible whom they contract to make their deliveries - Purina have had a lucky escape so far in that they have not had to refund the entire delivery in the event it’s stolen or completely damaged. It’s not great either having to deliver it myself from the road to my address.
GET A GRIP PURINA YOUR CUSTOMER CARE IS ZERO !

IF I COULD GIVE NEGATIVE STARS I WOULD THIS POISON KILLED 3 OF MY DOGS. THEY TEST THE FOOD BY SMELLING AND FEELING THE TEXTURE TO SEE IF ITS BAD. THEN USE A SHADY CLAIMS COMPANY TO COVER IT UP. DO NOT FEED YOUR DOGS THIS

I've been using them for a long time. Until I received a notice of the suspension of deliveries to Northern Ireland, which was due to come into force on September 27, 2024. I immediately (September 20th) placed an order to fill the supply for my cat. The order did not come but I received emails that they were aware of the delay and that they were apologizing. After 5 weeks I received a message that they were cancelling the order due to not sending to Northern Ireland. I contacted customer support, explained the situation, and asked them to send the order because it was placed long before the changes were made. The answer made no sense, repeating the lack of shipments to Northern Ireland. I repeated the request and emphasized that they've been holding my payment for 5 weeks. Customer support has stopped responding to my messages. Shocking customer service.

There’s no issue with the actual product, but the service is awful. Every time I order there is some sort of issue and my order is not dispatched or delivered on time. I placed an order on the 29th of October and it’s the 3rd of and nothing. Every single month, when I complain I’m told to feed my dog chicken and rice in the interim which would be fine if it was just a one off but it’s monthly and it’s ridiculous. I’ve managed to find a small bag of this food at pets and home and am going to use it to transition my dog onto lily’s dog food. Pathetic service from a pathetic company

I have been a long term customer with Purina. Absolutely appalling customer service, and disability discrimination in their insistence on me sending one of their forms through their website portal.
Last week, I was kept in hospital following cardiac complications. On returning home, I found an email from Purina and their courier Yodel, to say that whilst I was in hospital, they had successfully delivered my package to a safe place - my front doorstep. I checked with neighbours but no courier had knocked.
I live in a high crime area, why would you leave a big box of cat food on the doorstep in clear view of the pavement??
I have tried contacting Purina - the very shouty man with the Irish accent stated I had received my goods as they had been safely delivered. The second man called Joseph refused to give his colleagues name, why? Perhaps because he knows that that behaviour isn’t acceptable.
Purina insists I send a declaration form via their message portal. If you don’t do that - they are aggressive and rude in refusing to help in any way whatsoever. I explained that I had sent the form to their email and Joseph stated that it won’t be considered at all - ONLY if it is sent via their website portal which won’t accept my form regardless of how many times I try to send it.
I requested to speak to the manager about my complaint, and was told that unless I send the form through their website portal - they won’t accept it.
This is the most ridiculous and obtuse means of communication, as if you can’t send via their specific request - you’re stuffed as a customer!
Appalling and aggressive customer service.
This is Disability Discrimination and I will be reporting this matter to the Ombudsman.

If you want your animal to stay healthy, not have numerous vet visits & a dead animal like myself & so many others over the years!!

STAY CLEAR OF ALL OF THEIR PRODUCE!! THEY ARE KILLING OUR BELOVED ANIMALS HOURLY / DAILY!!

They do not test the ingredients!

They do not have animal care at the heart of this!!

They do not log complaints!! So the food will not be recalled!!

They do not care if your animal dies!!

SIMPLY THEY ARE MURDERERS & PROFIT IS ALL THEY CARE ABOUT!!!

PLEASE STOP FEEDING THIS POISON ASAP!!

DON’T SUFFER THE CONSEQUENCES LIKE I HAVE!!!