QDOS Accident Assistance Reviews 

Agreed a settlement figure in December it’s now August and still not received my money after ringing them every week just get told the same thing that’s it’s with the accounts team that you can’t speak to absolute joke of a company would not recommend at all !!!!

Well well after writing a review on here and emailing qdos after contacting watchdog, and sending qdos the email from the citizens advice bureau, advising it will be going to the small claims court my claim was settled !!! DO NOT USE THIS SCAM OF A COMPANY. ABSOLUTELY DISGUSTING THE WAY THEY HAVE FOBBED US OFF WITH EXCUSE AFTER EXCUSE.

Great service

I feel accounts are just ignoring my attemts to contact them. I have been waiting for my BACS payment to be processed despite accounts emailing me on the 3 July advising my I'll receive funds withing 7 working days so by the 15 July. It is now 28 July, accounts are not responding to my emails. Customer services are polite and chasing accouts on my behalf however i'm just going round in circles and getting knowhere. Not one advisor can tell me anything positive other than they know no more than I know already and can't give me a timescale on when I'll receive the money. I do not recommend QDOS unless you are prepared to wait several months for a settlement. The insident was begining of May and the claim was agreed soon after so there is no reason for the delay.

Following on from my previous review it is now 1 Sept 2026. I have been chasing Qdos every few days and still as of today I have not received my money. I have now been waiting 4 months. I have today been told there is nothing customer services can do because they don't process the payments. Accounts deal with processing of the payments and they don't take calls or respond to emails.

Very helpful, smooth no hassle service. Friendly and easy to speak staff.

i was involve in road traffic accident and got replacement credit hire from this company until today i have not seen any engineer report just value i been told over the phone and then on 24 june i received email that my vehicle damages has been received by them and i have provided them my bank account details for payment and they took hire car back and until 22 july 2026 i am calling them three times a day but no car money no positive answer and no one there to help me this company is not FCA registered how can they get my vehicle damages in their account

SCAMMERS!!!!!
WORST COMPANY EVER!!!!!

I urge EVERYONE NOT to use this company. Firstly, they are not regulated by the FCA so trading standards cannot intervene! I came across this company by mistake following a car accident instead of my own insurance company. However, they communicate excellently and offered a good insurance payout so I accepted instead of going through everything again with my own insurers,(BIG MISTAKE)!! Once they have your money all communication ceases.. I phoned constantly to be told the same response by customer service, "We will email accounts". That makes no difference as I feel like accounts don't actually exist. I finally received an email saying I will receive payment within 7 days... and shock horror, that turned into months and am still chasing!!!!
I have sent emails of complaint and even a letter to this disgusting company with no response! I will now be going through Small Claims Court as there are no other options!

I honestly cannot believe this company are still in business and how they think they can just keep customers money!

I urge anyone to AVOID AVOID AVOID!!!!! Save yourself the stress and frustration of these absolute scammers!!!!! The majority of reviews are the same pattern of disappointment!

Kept me informed of what was happening
Friendly staff when phoned

Accident happened on 14/12/2025. They came like messiah, all communication was going on well until they collected my claim from 3rd party in February, and then ghosted me. All communication stopped, bow I am the one chasing them with calls, I call 3x weekly. They requested for my account details 31st March, and ghosted again. After threatening them with lawsuit in June, they said my claim has been processed and it'll take 7 working days, which should end on 29th June. Up till now, 1 month after, no money. They are trading with vulnerable clients claim and don't care if you ever existed. I still can't drive for 8months cos repair hasn't been done and they refused to pay. They are SCAM!!!!

Adding this review as a last ditch effort to get my money back. I have written proof from QDOS themselves that they received the money for my car accident back in March and I am yet to receive anything despite multiple calls per week since then. The money I'm waiting on was money I was using to save for a house and my whole life is on hold as a result. I have opened a small claims case - to which I have also received no response - and will continue to fight this no matter what. Leaving this review so hopefully others won't be in the same horrible and anxiety-riddled situation that I am in.

Promise payment since November 2025. Still waiting.. numerous calls emails.. even 2 emails saying bacs payment made still nothing. Small claims and charging them my legal fees .. AVOID AT ALL COSTS!!!

I had a very disappointing experience with Qdos Assistance.
After my non-fault accident, the third-party insurer paid my vehicle compensation, but I experienced significant delays in receiving the money that was due to me. I repeatedly had to chase for information and a clear breakdown of the settlement, and communication was poor throughout the process.
As a community carer, I rely on my car to work and support my family. The delay in receiving my compensation caused me considerable financial hardship and unnecessary stress.
In my experience, the lack of transparency and poor communication made an already difficult situation much worse. I hope Qdos Assistance improves the way it keeps customers informed and handles compensation payments in the future.

I am extremely disappointed with the way I have been treated by this company. I was promised payment on multiple occasions and, despite being given assurances that the matter would be resolved, I am still waiting with nothing to show for it.

Communication has been poor throughout. My emails have either been ignored or have gone unanswered for long periods of time, leaving me constantly having to chase for updates. Being repeatedly promised that payment would be made, only for those promises not to be honoured, has caused unnecessary stress and frustration.

What has made this experience even worse is the complete lack of accountability and customer care. Instead of resolving the issue promptly, I have been left feeling ignored and misled. No customer should have to spend this much time and effort trying to receive what they have been promised.

As a result, I have now escalated the matter to the Financial Ombudsman Service and have sought legal advice. I have retained copies of all emails and records of telephone conversations, which have been passed to my solicitor.

I would strongly urge anyone considering dealing with this company to be cautious. Based on my experience, I have found them to be unprofessional, unreliable, and unwilling to fulfil their commitments. This has been one of the worst customer service experiences I have ever encountered.

overall very pleased with the outcome

Do not use this company, they took my money and not pay back for total lost.

QDOS handled everything in regards to the repairs of my car and arranging a hire car. They were very prompt and professional throughout and ensured I had nothing to worry about. My only observation is that QDOS shouldn’t use Europcar as their car hire company as their service and vehicles are under par.

I don’t really know where to start with QDOS. Every single thing they were involved with was an utter disaster. They really are terrible. Their staff have absolutely no idea what they’re doing I found myself offering advice on what they should do next. They vanish and stop responding to you for weeks on end. Took over a week to get a hire car to me. You have to send them the same information over and over to different people in their business. They tell you things are going to happen and they never happen. Their outcomes are questionable to say the least. I lodged an official complaint with them I never received acknowledgement let alone a reply. If you have the most remote chance of using someone else I urge you to do so this lot are truly farcical. I do not know how they survive as a business. I intend to flag them to the FCA for their conduct. AVOID.

Was assured this company was the best way forward to find they don't communicate at any level, when you do get through to them they are very uninterested and repeat the same information over and over not giving any assurances good or bad. Now stuck in this cycle with a car still smashed up 2 months later.

I can’t recommend this company highly enough. After someone crashed into my vehicle, they handled everything from start to finish, making what could have been a very stressful experience completely hassle free.

They arranged a hire car quickly, kept me updated throughout the entire claims process, and were always friendly, professional, and easy to deal with. Communication was excellent, and I never had to chase for information.

The whole process was straightforward, and best of all, I didn’t have to pay any excess. They took care of everything, allowing me to focus on getting back on the road.

Thank you to the whole team for such outstanding service. I would definitely recommend you to anyone needing help with a non-fault insurance claim.