QDOS Accident Assistance Reviews 

Everything is going great. As usual.

They made me call and email like I owed them the money. After 9 months they paid. No replies to emails or calls for months. When they pick up the call they'll tell you they're just a customer service team and they have no telephone number or any sort of direct contact other than an email which they don't reply to. After sending out emails 3-4 times each day to all the different emails a
I have gathered over 9 months they responded. AVOID AT ALL COST. BTW MY INSURANCE COMPNAY SOMEHOW DID NOT KNOW THAT THESE GUYS ARE DEALING WITH MY CLAIM. THERE'S SOMETHING DODGY ABOUT THESE GUYS!

I personally found the communication very well, was very easy to contact and communicate clearly. The advice and support throughout the whole experience really put me at ease. I would highly recommend.

Quick action. Great support and info

If I could give zero stars, I would. My experience with QDOS Accident Assistance has been an absolute nightmare. My non-fault accident occurred on 5 May. On 1 June, an independent engineer valued the vehicle at £1,750, leaving a net agreed settlement of £1,500 after a disposal deduction. I accepted this on 7 June. On 24 June, the Accounts Team explicitly requested my banking details “to ensure that we can make a payment to you.” Since providing those details, I have received absolutely nothing. I was verbally informed by telephone that the third-party insurer had already cleared and settled the funds, meaning QDOS is actively holding money that legally belongs to me.
They operate like a mass of crooks withholding consumer money. To get a basic update, I have had to call repeatedly, waiting endlessly in telephone queues listening to their music over and over just to speak to agents who read from a script. Every phone call results in identical evasions: "I'll email the accounts team for you." Conveniently, they claim they don't even have a telephone number for their own Accounts Department to hide behind an uncontactable inbox.
This mirrors the exact systemic pattern of delays previously exposed by BBC Watchdog.
A formal complaint was submitted on 26 August and completely ignored. A final phone chase on 1 September yielded the exact same empty promises. I have officially issued a formal Letter Before Action to management tonight. If my £1,500 cleared funds are not in my bank account by 16 September, I will immediately initiate formal County Court proceedings via Money Claim Online without further warning. Pay what is owed.

Leah B was really helpful and friendly. She handles my claim efficiently.

Alex Bruce was absolutely brilliant with all the help she gave me this morning

I had great experience. I highly recommend QDOS . They are professionals.

Had a bit of trouble in the beginning but when Leah took over everything went really smoothly! I can’t thank Leah enough for getting things sorted!
Thank you Leah your a credit to the company!

Some people in the company really are rubbish! I gave 5* only because of the work and effort that Leah put in!

So thank you Leah!

currently not having a good experience with his company, my non fault accident was passed to them to deal with without asking me and now I'm having trouble even contacting my own insurance company. they stated they would give me an equivalent hire car, my car is a 22 Nissan Qashqui and they've given me a 24 Dacio jogger, literally a 1 star Ncap for this bag of tin which they refuse to change. I put it in writing within days have it being delivered to change or collect it and it's taken almost 2 weeks. I suppose so they can collect the 157 a day, absolutely shocking service, avoid id at all possible

If I could give ZERO stars, I would. This has genuinely been the worst experience I have ever had dealing with a company. My insurance broker, RCIB, passed my claim to QDOS following an accident. From the beginning, I felt pressured to sign paperwork without properly understanding what I was signing, with the impression that delaying would affect how quickly I received my money. I was bombarded with emails until everything was signed.

The process itself was frustrating, but the real nightmare began once QDOS received my settlement funds. From that point, I had to call 3–4 times EVERY WEEK just to get a basic update. I was repeatedly told, "I'll email the Accounts Team for you." And then nothing.

The Accounts Team apparently cannot be contacted by phone, and even QDOS's own Customer Services team can apparently only email them. I sent 8+ emails to Accounts, management and my file handler, with virtually no response. Every time I called, I was given the same scripted response. Want to speak to a manager? Apparently they're always "in a meeting" or "on another call." Want to contact Accounts? "I'll email them right now and chase this up", with no reply or follow up whatsoever.

At one point I was even told, "I don't work in that department, there's nothing I can do." That may be true, but as a customer, that's not my problem. I also had an extremely unpleasant experience with a member of staff called Hailie, who I was told is the Head of Customer Services. Her attitude towards me was incredibly condescending and rude. Another advisor, David, repeatedly gave me the same supposed "update" despite me having already been given exactly the same information by him previously. It genuinely felt like Customer Services had a script designed to fob customers off rather than actually resolve anything.

After 3–4 weeks of constant chasing and eventually mentioning legal action, I finally received my settlement. Except they forgot to pay the vehicle salvage amount. So I had to start the whole process AGAIN, more phone calls, more emails, more chasing and eventually another complaint, before they finally paid that too. And this is apparently considered normal because I was told there was an Accounts "backlog" due to being understaffed and the school holidays. Why isn't this made clear when you start the process?

I've seen other reviews from people claiming they've waited 9 months or even over a year for their money. After experiencing QDOS myself, sadly, I can completely understand why. I wasn't asking for special treatment. I simply wanted my money and basic communication about when I would receive it. The lack of communication, accountability and customer service is absolutely shocking.

Do yourself a favour, STAY AWAY!
Save yourself the stress, frustration and the unnecessary white hairs. Do not waste your sanity on this company. One of the worst companies I have ever had the misfortune of dealing with.

Good communication

Very happy with the service they provided and the repairs were completed to a high standard.

Quick and effective response

Amazing service! thank you very much !

The customer rep that spoke to me this morning was more than helpful. He was patient and kind throughout the conversation. That act of professionalism you don't find everyday. He is a great representative.

If i could go into negative stars i would. This lot of crooks lead us to believe they were our car insurance company, Took our car away promptly then just stopped communicating at all and its been 8 months. As far as i can tell they stole our car and the only time they ever send an email back is when phoned or you make a complaint. Avoid like the plague! They don't communicate they don't pay out and their service is awful.

Qdos where very helpfull right from the start hire car was waiting at the repair garage my car was repaired very quickly and returned we are just waiting on the solicitors for my Wifes injury claim have had no problems

AVOID! AVOID! AVOID! SCAM. No stars. Should be behind bars and out of business. Not regulated, holding onto my settled claims since 2023. Do not use this company I cannot stress this enough...