Quality Part X LTD Reviews 

The company gave me the services I deserved.
They explained everything with the car.

I am very satisfied excellent service

Good experience
Sales person was nice and not pushy.
Car deposit was paid on the Saturday, they allowed me time to go sell my car and then rerun to collect the car on Sunday.
Happy customer with a new car

I travelled 3.5 hours to test drive a Peugeot 308 SW that I eventually purchased. Unfortunately, the whole experience was disappointing from start to finish.

When I arrived, the car wasn’t clean or ready, and I was allowed to test drive it without anyone checking my licence or completing any paperwork. Despite this, the test drive went fine, and I agreed to part exchange my old car.

During the sale, I was repeatedly given incorrect information. The dealership didn’t have the correct V5 paperwork and wrongly told me it was all done online now. I was also misinformed about taxing the car — told there was a 24-hour grace period and that the dealership would handle it. In reality, they hadn’t taxed it at all. I later found out I’d been driving the car illegally for several days because of their mistake and lack of understanding of the process. I even had to explain to them how to correctly tax the car.

After finally getting the car taxed five days later, I returned my old car’s V5 and spare key and requested my £100 holding fee refund. This turned into another ordeal — multiple calls, broken promises, and confusion about both my new and old vehicle details. It took nearly a week and several phone calls before the refund was finally processed.

To make matters worse, I later received an automated email asking if I still wanted to test drive the very car I’d already purchased, showing how poor their record-keeping and communication are.

Overall, the entire process was stressful, unprofessional, and filled with misinformation. I would strongly advise anyone considering buying from this dealership to be cautious and double-check everything they’re told.

They were all very helpful and friendly. Lots of well priced second hand cars. Not a fancy showroom but I expect that’s how they stay competitive!
Car was cleaned and polished for us while we waited. Car tax sorted too.
Quite a lot of pressure applied to buy their warranty insurance, we resisted!

Avoid at all cost. You might aswell buy a car from the scrap yard
Initially I had left a good review as the sales man was requesting I do it while in branch. However while driving home 2 of my tyres started losing pressure and I had to stop twice. There was no air pump or puncture kit in the car. Called the company the following day and the sales advisor did not want to listen to a word I was saying and kept saying call after sales. Spoke to someone on after sales and he said get the tyres sorted and we’ll speak later. I went to the tyre shop and all 4 tyres were practically illegal or punctures. One of the tyres had 6 repairs already done 2 tyres had cuts and the other leaking from the rimm. Bought new tyres all round and ask them to pay for this and they said you should have bought the car back to us and as we didn’t authorise this we will only pay for 2 tyres. They sold me the car with a 100 point AA check. I have asked for the certificate but they won’t send it to me. Clearly it’s had a fraudulent mot. The front bumper has been fully replayed as they left tape on the front camera. Paint is now peeling on the mudguards they sprayed. Back arch is also poorly resprayed. Mute button doesn’t work and radio turns on when ever it feels like. Interior mirror fell off while driving. Noise from front suspension when driving over humps. They won’t send me the aa certificate. And they want me to bro g the car back to them. What would you do the car apart from fixing the noise at the front. Respray the car again? Till now no one has called me to discuss these issues and I have been sending repeated messages asking for a resolution. Now I declined them from sending me a aftermarket puncture kit and paying for only 2 tyres they have the cheek to reply back saying email us for a official complaint. What have I been doing all this time.
Illegal tyres. Sprayed front bumper and arch. Dodgy mot. No aa report. No tyre kit in boot. Faulty interior buttons and broken interior mirror, Noise from front side.
Simply avoid this company.

Credit to all the Stevenage staff. Made me feel welcome when I arrived to collect my car. Travelling after work to collect and due to traffic I was running late, no issue they worked late so I didn't have a wasted journey. Definitely use again in the future despite over a 200mile round trip.

All of the colleagues at quality PX stevenage where very helpful.
Everything was explained properly throughout the process.
I found a vehicle that I'm extremely happy with.
I would definitely recommend to anyone who is looking for a new car.

Very welcoming polite and making sure I have all that i needed

Smooth process, really helpful staff

Dealt with vey politely

Very nice service, nice people

I had a good experience with Quality Part X. The staff were extremely friendly and helpful throughout the process. After purchasing my vehicle, a bodywork issue was discovered, and the dealership resolved it completely free of charge. They arranged to collect the car from my home address at no cost, despite it being a 180-mile round trip, and even covered the fuel expenses. Highly recommended!

Verry helpful staff

I only bought the car yesterday but the experience of finding the car I wanted, sorting out the deposit, getting it ready for me and me actually picking it up and sorting out paying was all efficient, fuss free and without any issue.

I had Ibrahim as my salesman he was helpful, answered all my questions and sorted everything that needed to be done. Overall I am happy with my experience. Thankyou

Izzy and Chris were amazing , thank you for the support and the guidance that you provided, definitely recommend ! The best!