Quality Part X LTD Reviews 

This was our first car purchase in 15 years. The whole team at Quality Part X made the purchase a seamless experience.

AVOID AT ALL COSTS.
I bought a car that broke down after 2 weeks. I repeatedly tried to reject it via the finance company.
Quality Part X LTD are trying to now say they will fix it bare in minx it's been months and that I have to pay for recovery of the vehicle. I don't at all by law they do . They knowingly sold me a dangerous vehicle. My car lost all power twice whilst driving. They suggested I drove it back to them even when I repeatedly told them I'd been advised by the garage and the AA that it was dangerous.
It came up on the diagnostic report that it had a history of showing these problems. It's been months and the car is still outside my house . They offer no courtesy car whilst fixing your vehicle either . They truly are awful.

I have just purchased a Corsa from Quality Part X. The transactions were smooth. They have done everythin that i need to do(filling the forms, road tax and so on). After I purchased, I drove the car, I noticed a couple of issues. They sorted immediately without any problems and delays. they stand behind their cars. Especially after sales team helped a lot for sorting the problems out. thanks to everyone(especially after sale grrage manager, Klaudia, Izzy and Albi from sales). I recommend this company.

Great service, Liam was really helpful throughout. Would recommend to friends and family

I purchased a Hyundai Bayon Premium (Reg: SD22 AGZ) from Part Xchange LTD on 4th July 2025. Less than three months later, the car broke down due to a completely failed battery.

Hyundai confirmed not only that the battery had no voltage output, but also that it was not the correct or original part for this vehicle.

I contacted Part Xchange immediately on Sunday 28th September at 14:09 and was told nothing could be done until 10am the next day.

In reality, I did not hear back until around 14:00 on Monday — leaving me without a car despite relying on it for both work and hospital appointments. With no practical alternative, I had to arrange urgent repairs through Hyundai, who sent the AA.

Despite forwarding the receipt and repair report to their aftersales team as requested, Part Xchange have refused to reimburse me, hiding behind the excuse that a battery is a “wear-and-tear” item.

This completely ignores the Consumer Rights Act 2015, which makes clear that any fault arising within six months is presumed to have been present at the time of sale unless the dealer can prove otherwise.

A battery failure within 3 months — and the fact the car was sold with the wrong battery installed in the first place — is unacceptable and demonstrates a clear lack of quality control.

I am now in the process of escalating this matter to my finance company, the Motor Ombudsman, and, if necessary, the small claims court.

My advice: avoid this company at all costs. They sell cars with incorrect parts, deny responsibility when things go wrong, and leave customers to pick up the bill.

It is not possible to give 0 star!avoid at all cost!staff lies only to make you buy!they are full of lies!bought a car here and they said they did a full service wich they didn't.break pads needed because worn,even oil wasn't enough to be safe...i mean why not say.if i didn't go to the mechanic after a week of buying it i would have probably burned the engine.i am a girl,not good with cars so would have been nice if they just told the truth.we actually went back there because the car was shacking and he actually said that it is because the break pads are new!!!can't belive how they can lie to your face like that!i hope my review helps other people

Quick process from start to finish. Ibrahim was very informative and knowledgeable.

Realy nice people to talk to very helpful go sbove and beyond to help

I recently purchased my car with them and service experience was really great and smooth. I really recommend this company and they do have lovely impecabile cars.

I used car finance 247 to find my new car- went to visit the site at 5pm to test drive and take a look at car.
Test drive was only to the end of the road and back and would’ve liked a bit more time in the vehicle but not the end of the world. A bit more time going through the features would’ve been nice but understand it was late in the day.

Part exchange process was simple and fast. They tried to sell me their warranty which I wasn’t interested in at the time but appreciated they kept trying to get the cost down for me. They did say they’d get a new battery for my key but only realised after buying the car that they didn’t do this.

All staff were really friendly and nice people and I’d recommend it to a friend

We bought our beautiful C3 on 19th Sept and we were so happy the car was delivered. Unfortunately, there was an issue where the central locking didn’t work on drop off.
The aftersales team were amazing. They worked tirelessly to sort the issue in 24 hours, despite having pre booked appointments.
My only negative was the hard sell on extended warranty at sakes. The salesman tried with no success, so they sent the big guns in….. with no success! I felt so pressured then, I almost walked out before purchasing the car….. maybe they need to realise: less is more!
4* overall but 5* for the aftersales team!

Absolutely brilliant customer service and nothing was bad to say about the staff from start to finish. I would definitely use these again and I highly recommend to anyone wanting car

We recently bought a three year old Skoda Fabia. The sales’ process was efficient and professional, although there was the inevitable hardish sell on taking out an extended warranty. The car was well presented, came with a full FSH and ran well on a short test drive. Price was very reasonable.

The staff are very good and the services are really excellent

Hi bought it Toyota corolla REG: MC21 but when I driving on the M25 motorway suddenly stop the car the management lights came then I parked it emergency lift nd side after the oil pressure low caming then I can't drive i call them quality part x ltd no one answer the phone but when I go frist time one visit showroom all car to much scars the car body work every car need it also no cleaning car but I spoke the salesman : Albi he said everything ok for car now he laying to me im so upset that company i have bad experiences .

Great experience with the lad I make the contract ! Very proffessional and helpfull !

I was kept up to date every step of the way, very helpful

All the staff were really helpful and helped me make the best decision on picking a car. Would definitely recommend these guys when buying a car.

Bought a car off quality part x dunstable, to be honest the cars mechanics all work fine, but the cleanliness was not even a 1 on any scale, car was badly soiled inside and took me 3 hours to clean to an acceptable standard, there were scratches and seal damage to the vehicle which was not mentioned in the ad, which is bordering on dishonest and when questioned about the damage was fobby off stating we dont have the correct colour match paint and left there with no follow up or any arrangement to solve these issues, then this action brings the mechanicals into question, if they were this sloppy on the cleanliness were they sloppy on the inspection too? I will be taking my car to the main dealer for inspection.