I realise there are some changes at Radley and that’s why they’re having a massive clearance sale. But I just wanted to leave a review that if you can get a hold of one of their bags they are always b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Further to my previous post 2 days ago the order I’ve referred to has two bags, one of which (Percy Grove CHERRYWOOD) has not been received as your own website states ‘we are preparing the item for... Toon meer
Items and delivery as advertised. Items arrived in excellent condition.Lovely quality leather bags, with much appreciated use of zips despite the trend to exclude zips - a move that is putting cost sa... Toon meer
Bedrijf heeft geantwoord
I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Radley London
Geschreven door het bedrijf
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contactgegevens
Verenigd Koninkrijk
- +44 (0) 191 743 3905
- customercare@radley.co.uk
- www.radley.co.uk
4,5
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Very prompt delivery of lovely bag that…
Very prompt delivery of lovely bag that is now added to my collection
5 juni 2026
Antwoord van Radley London
We are so pleased to hear that you are happy with your lovely new bag and our prompt delivery! Thank you for your wonderful feedback. 💕
I love the quality and designs of these…
I love the quality and designs of these bags. Beautifully made.
I'd like to wish everyone at Radley good luck for the future and thank you all for your service to women. x
24 juni 2026
Antwoord van Radley London
We are so happy to hear you love the quality and designs of our bags. Thank you for your kind words and continued support! 💕
Antwoord van Radley London
We're so glad to hear that everything arrived as expected and promptly. We appreciate your kind words 💕
The wife loves them
24 juni 2026
Antwoord van Radley London
We're so happy to hear that your wife loves them! Thank you for sharing your positive feedback with us 💕
Easy ordering process
Easy ordering process
Quick delivery
Items as expected
Great selection of items
Excellent quality
24 juni 2026
Antwoord van Radley London
We are so happy to hear you had such a positive experience with us, from the easy ordering process to the quick delivery and excellent quality of your items!
Thank you for your wonderful feedback.
I was extremely satisfied with the…
I was extremely satisfied with the things that I bought that arrived promptly.
19 juni 2026
Antwoord van Radley London
We are so pleased to hear you had such a positive experience with your recent purchase and that your items arrived promptly.
Thank you for your wonderful feedback! 💕
I love Radley
From placing my order to delivery all was good. When my bag arrived it was well packaged so no damage could take place. The bag itself is as described and beautiful, again I just wish it had come with a dust bag. Thank you Radley I am so sad what is happening to a wonderful British company.
4 juni 2026
Antwoord van Radley London
We're so pleased to hear that your order arrived safely and that you love your beautiful new bag!
We understand your disappointment about the dust bag and appreciate you sharing your feedback.❤️
Very fast delivery with excellent…
Very fast delivery with excellent packaging. Goods as described
19 juni 2026
Antwoord van Radley London
We're so glad to hear that your delivery was fast and the packaging was excellent!
We appreciate your positive feedback.💖
I was pleased with purchase
I was pleased with purchase but, I would of liked to have had more emails to left me know progress of order.
23 juni 2026
Antwoord van Radley London
We're so glad you were pleased with your purchase!
We appreciate your feedback regarding order updates and will certainly consider more frequent communication.
A lovely little bag
A lovely little bag, just what I was looking for. Compact but holds all my necesites, purse, phone, keys, etc. Easy adjustable cross over body strap on both sides. I chose Carmine which is a lovely burgandy colour. Perfect. Arrived when expected and the courier left it where I asked. Very happy thank you.
22 juni 2026
Antwoord van Radley London
We are so happy to hear you love your new bag and that it's perfect for holding all your essentials!
Thank you for sharing your positive experience with us.💕
Well wrapped up on time and delivered…
Well wrapped up on time and delivered by the post office
4 juni 2026
Antwoord van Radley London
We are so pleased to hear that your order arrived well-packaged and on time.
We appreciate your kind words.😍
I was kept well informed about the…
I was kept well informed about the delivery process from start to finish. The product itself is lovely too
23 juni 2026
Antwoord van Radley London
We are so pleased to hear that you were kept well-informed about your delivery and that you love your new product!
Thank you for your kind words.❤️
Amazing products and price
9 juni 2026
Antwoord van Radley London
Thank you so much for your wonderful feedback!
We are absolutely thrilled to hear that you love our products and appreciate the pricing.
Your satisfaction is our top priority!😍
Sandals Came quicker than expected…
Sandals Came quicker than expected always buy Radley Nags
4 juni 2026
Antwoord van Radley London
We're so happy to hear your sandals arrived quickly and that you're a loyal customer!
We truly appreciate your continued support.💖
Only ever placed one order but great…
Only ever placed one order but great service great products
8 januari 2026
Antwoord van Radley London
We're so happy to hear that you had such a positive experience with your order!
We truly appreciate your kind words about our products and service.💕
Antwoord van Radley London
We're so pleased to hear you love your beautiful new bag and that the shipping to the Czech Republic was easy!
Thank you for your wonderful review.❤️
Loved the watch but it did not work
Loved the watch but it did not work. Sent it back and received a refund within 14 days.
4 juni 2026
Antwoord van Radley London
We appreciate your feedback regarding the watch and the refund process.
We're sorry the item didn't function as expected.
We are always working to improve our product quality.
Antwoord van Radley London
Thank you for your feedback.
We are happy to hear that your experience with us was great.😍
Love the bag
Love the bag. Just as described, really lovely bag suitable for my needs. Ordered the large.
Delivery not so good. The size of the box the bag was in was too big for DPD locker. Delivery driver left it in the shop no one notified me that it had been delivered no QR code. After contact Radley by email, no luck. Do went to the shop, did my own inquiry. They had the parcel thank goodness.
11 juni 2026
Antwoord van Radley London
We are delighted to hear you love the bag and that it suits your needs perfectly.
We truly regret the inconvenience you experienced with the delivery to the DPD locker and the subsequent lack of notification.
We are actively looking into our delivery processes to prevent similar issues from occurring in the future and to ensure a smoother experience for all our customers.
Easy to order and quick delivery of my…
Easy to order and quick delivery of my Radley smart watch.
4 juni 2026
Antwoord van Radley London
Thank you for your wonderful review!
We are so pleased to hear that you had an easy ordering experience and received your Radley smartwatch quickly.
We appreciate you taking the time to share your positive feedback.💖
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