I realise there are some changes at Radley and that’s why they’re having a massive clearance sale. But I just wanted to leave a review that if you can get a hold of one of their bags they are always b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Order no 14010304511 This order consisted of 2 bags, one arrived and the other (Percy grove medium cherrywood bag) is still shown as of today 12/8 ‘preparing the item for shipping’ Two emails se... Toon meer
Bedrijf heeft geantwoord
Items and delivery as advertised. Items arrived in excellent condition.Lovely quality leather bags, with much appreciated use of zips despite the trend to exclude zips - a move that is putting cost sa... Toon meer
Bedrijf heeft geantwoord
I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Radley London
Geschreven door het bedrijf
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contactgegevens
Verenigd Koninkrijk
- +44 (0) 191 743 3905
- customercare@radley.co.uk
- www.radley.co.uk
4,5
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pleasantly surprised
Pleasantly surprised with the sale, checkout process and delivery, including the products. The products are quality! I will be coming back. Thank you for a great service.
24 juni 2026
Antwoord van Radley London
We are so pleased to hear you were pleasantly surprised with your recent purchase and our service! Thank you for your wonderful feedback. 💕
Handbag is as good as it looked on the website
Arrived on time. The handbag was as good as it looked on the website.
23 juni 2026
Antwoord van Radley London
We're so glad the handbag arrived on time and met your expectations! We appreciate your positive feedback 💕
Radley bag has delivered such joy and arrived safe and sound and on time
Goods exactly as ordered. Delivery advice accurate and very timely.
I have always loved Radley. I own many of your lovely items purchased from afar over many years. This last purchase is very special. The garden feature and wee Scotty is so close to my heart. Sorry to know your wonderful business is ending. Everything I have purchased over many years I still own and it is all in mint condition despite being well used. Thankyou.
23 juni 2026
Antwoord van Radley London
We're so pleased to hear that your order arrived exactly as expected and that our delivery service was accurate and timely. Thank you for your wonderful feedback 💕
Very polite and very understanding.
24 juni 2026
Antwoord van Radley London
We're so glad to hear you found us polite and understanding. We appreciate your kind words 💕
Staff were very polite….must be…
Staff were very polite….must be difficult in the present circumstances for them too.
24 juni 2026
Antwoord van Radley London
We're so glad our staff made a positive impression during these challenging times. We appreciate your kind words 💕
Very good service especially from…
Very good service especially from Sandra in customer care. Much appreciated.
5 juni 2026
Antwoord van Radley London
We are so pleased to hear you received such good service from our team. Thank you for your kind words; we truly appreciate your feedback 💕
Antwoord van Radley London
Thank you for your wonderful feedback! We're so pleased to hear you appreciate the careful craftsmanship and stylish design of our bag 💕
Favourite always
I’m a very loyal customer of Radley ! Amazing quality, unique design and quick service make Radley one of the bestest!
Thank you Radley
23 juni 2026
Antwoord van Radley London
We are so happy to hear that you are a loyal customer and consistently enjoy our amazing quality, unique designs, and quick service!
Thank you for your wonderful feedback 💕
A bit slow with delivery notification…
A bit slow with delivery notification but that was down to the courier. The bag arrived and I am delighted with it. It has everything I want design wise.
23 juni 2026
Antwoord van Radley London
We're so happy to hear you're delighted with your new bag and that it has everything you wanted design-wise!
We apologize for the slow delivery notification and appreciate your understanding regarding the courier.
Antwoord van Radley London
We are so happy to hear you had a great experience with us and enjoyed our quick delivery! Thank you for your kind words.
I love Radley
I love Radley. The workmanship is great and the quality of materials the same.
5 juni 2026
Antwoord van Radley London
We are so pleased to hear how much you love our products and appreciate the excellent workmanship and quality of materials!
Thank you for your wonderful feedback 💕
New luggage labels to go with our new suitcases
We recently bought two suitcases from you which we were really happy with and later decided to buy two of your luggage labels again we were really pleased with . Thank you
24 juni 2026
Antwoord van Radley London
We are so happy to hear how pleased you are with your new suitcases and luggage labels!
It's wonderful to know you're enjoying them 💕
Arrived on time
22 juni 2026
Antwoord van Radley London
Thank you for your feedback, we are glad to hear this has been received💕
Had to wait for products longer than I…
Had to wait for products longer than I thought, but beautifully packed and all the items I’m really pleased with.
5 juni 2026
Antwoord van Radley London
We appreciate your feedback. We're glad you love the products and their packaging. We are always working to improve our delivery times.
Antwoord van Radley London
We are so pleased to hear that you had such a positive experience with our service and the speed of our delivery. Thank you for your kind words 💕
Antwoord van Radley London
We're so glad you love our bags! We appreciate your feedback regarding the delivery time and are always working to improve our services.
Superb product slow response
The product is superb. The time from the order to the shipping confirmation took several business days, which, in my opinion, is too long. Received over a half a dozen promotional emails before the actual shipping confirmation. It is unlikely a customer will order more if the initial order doesn't ship out promptly. Would focus more effort on fast delivery instead of advertising flood.
24 juni 2026
Antwoord van Radley London
We appreciate your feedback and are glad you found the product superb. We understand your frustration regarding the shipping time and the volume of promotional emails.
We are actively working to improve our order processing and shipping efficiency to ensure a faster delivery experience for all our customers.
Quick delivery no hassles
19 juni 2026
Antwoord van Radley London
We're so glad to hear that your delivery was quick and hassle-free. We truly appreciate your positive feedback 💕
It was easy to order from the website…
It was easy to order from the website and my bag came to Australia quite quickly. The bag was exactly as described and beautifully made. Def going to be a favourite this summer.
1 mei 2026
Antwoord van Radley London
We are so pleased to hear you had such a great experience with us and love your new bag! It's wonderful to know it arrived quickly in Australia and is beautifully made. Thank you for your kind words 💕
Very prompt delivery of lovely bag that…
Very prompt delivery of lovely bag that is now added to my collection
5 juni 2026
Antwoord van Radley London
We are so pleased to hear that you are happy with your lovely new bag and our prompt delivery! Thank you for your wonderful feedback. 💕
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