Rapid Paints UK Reviews 

Your customer service is diabolical ill not be using you again. No contact number and my emails are constantly ignored.

Ordered sanding discs, not all sanding discs delivered then cannot get hold of company to discuss. Have emailed them and been on chat but no reply. Customer service very poor. Do not use this company.

Finish coat had no colour to it so was not mixed with paint code colour. They replied with the policy of NO RETURN OF MIXED PAINTS, as it was not mixed it could have been returned. Also got a END OF DISCUSSION as far as they were concerned. Had to give 1 star to be able write this review. I now take the star back.

Sent items back over a week ago and have been telling me that they have to check with warehouse for the last 5 days and finally they say they have it. Shows it was delivered Wednesday? Then they refund me the wrong amount (less than owed). Stay clear of this company, deal with their suppliers direct.

Colour mismatch, the supplied basecoat was several shades too dark. Land Rover LFC 849 Cairns Blue is a popular colour, so I would expect them to get this right.

I should have read the reviews beforehand!

I complained on 17th April 2023, so if they respond quickly to correct this issue, I will amend the review accordingly.

Update on the above review. I visited a local paint supplier and they also had difficulty finding a match. The swabs looked completely different on different panels, and they used 2 different cameras before they decided upon a suitable base colour.
Rapid Paints did respond to my complaint and asked me to spray a white test panel, so they could investigate.
Because the colour is obviously difficult to match, I have increased my score accordingly.

Very good if you want to paint your car a completely different colour.
When you ask for the correct colour they won't do anything about it.
This is the problem with using crap online shops

Awful colour match, no interest in sorting out the problem. Awful customer service. Use somebody else.

this company cant mix paint to save there lifes customer sevice is shocking

Ordered a silver metallic paint to match my cars colour code. When i used the paint on my car it was a different colour. Understand metallics in particular silver can be hard to match but the paint supplied was a shade or two darker.

Contacted rapid paints to see if there were any variants of the colour code to try but they responded saying their paint was right and they had never had any complaints before. Really unhelpful and haven't really tried to help me get a colour to match my paint.

I'll try one of the other suppliers to see if I have better luck.

Discovered an issue with the paint I had ordered. E-mailed issue over bank holiday weekend and received a reply on same day saying that replacement would be sent day after bank holiday. Paint delivered by courier and is perfect. Thank you for the swift service - my VW camper appreciates it!

Not happy with the service, website terrible, would not recommend