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Bedrijf heeft geantwoord
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I have been a Rasmus buyer for years with estate sales, liquidations, and now live. Great prices, willing to work issues, and now a good time during the show. Three things to work on; 1) bandwidth was... Toon meer
Bedrijf heeft geantwoord
I’ve been using Rasmus auctions for probably more than 20 years. Never had a bad experience. It’s nice that they have pick up locations around my general area. The redesign website keeps getting bette... Toon meer
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Rasmus auctions is one of the best companies I have ever dealt with when it comes to online auctions from the staff extra friendly to customer service if you need a refund because something’s wrong th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Born in 1981, Rasmus Online Auctions was founded to provide asset recovery and auction services to the business community. With the emergence of the digital revolution, Rasmus innovated an online-only solution combining the benefits of traditional liquidation techniques and the efficiency and affordability of online auctions. Today Rasmus is a market leader in internet-only event-based auctions honoring its legacy of innovation and continuing its heritage of high-quality service. Rasmus Auctions has the stuff you need at the price you set.
Contactgegevens
Verenigde Staten
- www.rasmus.com
4,2
Goed
90 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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You can get lucky with something Nice OR
Buyer beware with Rasmus Auctions. You can buy something nice with little or damage to merchandise, OR you can find yourself buying pure junk. Rasmus puts fine print which the average consumer will never notice on their auction sites. It protects them from a lack of proper inspection, and sometimes they will notice little things, but more than not they will miss even the obvious. To the untrained eye, you may initially miss these things, but they should be the experts. When you go to pick up your items you will find either, the workers are foreign nationals or high school students predominantly that just really do not care. You do have options to return it, but if you are not local, you will have to undergo a long journey back, where your wasted fuel might make the transaction and return hardly worth the time and expense!
11 april 2025
Review zonder uitnodiging
Antwoord van Rasmus Auctions
Thank you for sharing this perspective. We understand why this experience would leave you feeling cautious and frustrated.
Our terms are meant to set expectations, not to hide information, and when inspections or disclosures fall short, that’s something we take seriously and continue to work on improving.
At pickup, our teams are focused on moving volume safely and efficiently, but professionalism and care still matter. Your feedback about staffing, inspection, and the practical challenges of returns, especially for non-local buyers, is heard and valid.
If you’re willing, we encourage you to contact erikrasmus@rasmus.com
with specific auction numbers so we can review what happened and identify where the process broke down. We appreciate you taking the time to share this, even when the experience was disappointing.
Resellers trying to make a quick buck
I have found that it has become increasingly more difficult to receive products from Rasmus Sellers that are complete. It is clear that the sellers DO NOT inspect many of the products or even allow pre-inspection. They don't show enough pictures of the damaged packaging to allow the potential buyer to predict possible damage to the product. If it's electrical, you may need to bring your own generator to make sure it works. BUYERS BEWARE!
9 oktober 2024
Review zonder uitnodiging
Antwoord van Rasmus Auctions
You’re right that inspection matters, especially for electrical items and products sold through third-party sellers. Auctions aren’t retail, but items should still be represented clearly, with sufficient photos and accurate condition notes so buyers can make informed decisions. When that doesn’t happen, it’s a breakdown we take seriously.
We continue to push sellers on inspection access, clearer damage disclosure, and stronger photo standards, and we also encourage buyers to inspect and test items whenever possible prior to bidding or at pickup.
If you’re willing, please reach out to erikrasmus@rasmus.com
with specific auction numbers. Feedback like this helps us identify problem listings and improve seller accountability.
Received products that were damaged or they didnt have them and I wasted a trip.
Received products that were damaged, missing parts, or I showed up to retrieve my item and it was simply not there. Absolute waste of time. Saving money means nothing when what you bought is a pile of crap.
Note: most their facebook reviews oddly have nothing to do with their auction business - so it is deceptive!
11 september 2024
Review zonder uitnodiging
Antwoord van Rasmus Auctions
I’m sorry this was your experience. Wasting time on pickup and receiving damaged, incomplete, or missing items is understandably frustrating.
While auctions are not the same as traditional retail, items should still be present and reasonably match their descriptions at pickup. When that doesn’t happen, it’s a failure in the process and something we work to correct through tighter listing standards, clearer condition language, and on-site accountability.
We appreciate you taking the time to share this.
FRAUD - Very poor service
Very poor service. They take your money, never take any accountability for their faults and if you complain, they won’t give your purchase and suspend your account. Total FRAUD!
18 augustus 2024
Review zonder uitnodiging
Antwoord van Rasmus Auctions
We’re sorry to hear this and want to be clear and direct.
We do not tolerate fraud, and we don’t suspend accounts or withhold purchases simply because someone raises a concern. When issues arise, they’re reviewed against our posted auction terms and buyer policies, which apply equally to everyone. That said, we understand how frustrating it feels when an outcome doesn’t align with expectations.
If you believe a mistake was made or something wasn’t handled correctly, we’re open to reviewing it. Please contact us at erikrasmus@rasmus.com with the auction number and details so we can look at the situation directly.
Rasmus Endorses Vendor Product Deception
Rasmus Auction I thought was a reputable business that would honor its terms of agreements.
Turns out this is not true. A vendor posted a fraudulent and intentionally misleading description of a product meant to increase tenfold the actual value of the product. I fell for it but after the auction close, I discovered the deception. Long story short I went over and above advising Rasmus of the deception and giving them the opportunity to make things right and they would not.
I had been a customer of Rasmus for years and never in my wildest dreams would I have imagined the owner of Rasmus telling me he was going to support the practices of a vendor clearly posting intentionally deceptive descriptions.
It is so blatant to be definitively appalling.
9 februari 2024
Review zonder uitnodiging
Antwoord van Rasmus Auctions
Thank you for sharing this. I’m truly sorry for the disappointment and frustration you experienced, especially as a long-time customer who trusted our platform.
We take concerns about misleading descriptions very seriously. Vendors are responsible for the accuracy of their listings, but when something appears deceptive, it’s our responsibility to review it carefully and ensure our policies are applied fairly. It’s clear from your message that you feel we fell short in how this was handled, and I regret that this situation eroded your trust in us.
If you’re open to it, we would still welcome the chance to review the specific listing and communication in more detail. You can reach us directly at erikrasmus@rasmus.com.
We appreciate the years you spent doing business with us, and I’m sorry this experience ended on such a disheartening note.
Deceiving and inaccurate photos and descriptions
IF YOU DON'T PLAN ON INSPECTING ITEMS, DONT BID!!!! Descriptions and pictures can be deceiving, they are INTENTIONALLY misleading to get more bids. I've spent near $6k this month at auctions, happy with most of my items. Be especially careful buying anything that isn't new. I've gotten 3 used items that were "like new" but are filthy and dont work as they should, buying dyson replacement parts isnt cheap, at the cost paid i couldve gone new somewhere else for a little more. They will sell you defective items and if you dont return within 48 hours you can kiss all that money goodbye. Hundreds down the drain for me and tens of thousands for them in lost revenue, i wont be back.
6 oktober 2023
Review zonder uitnodiging
Antwoord van Rasmus Auctions
Thank you for sharing this. I’m sorry for the frustration this caused, especially after spending significant money with us.
You’re right that inspection is critical, particularly for items that aren’t brand new. That said, descriptions and photos should never feel misleading. When something listed as “like new” doesn’t function properly or has undisclosed issues, that’s not the experience we want buyers to have. Please note this was a retail return auction.
Our return window exists to keep auctions workable, not to penalize buyers when problems aren’t obvious. Feedback like this is taken seriously and has already driven improvements in how we describe condition and set expectations.
If you’re open to it, please contact us at erikrasmus@rasmus.com
so we can review the specific items and learn from what went wrong.
Valuable losses weigh in
2 stars at best because I regularly conducted business with Rasmas.com. I have happily recommended their auction site to my family & friends. Therefore, I am appalled beyond belief by what I experienced this March 2022.
During pick-up Rasmus’ Director of Communications,
Ms.Kathleen Rodimak,
was horribly unprofessional & condescending. The claims that she ‘emailed three times’ that $7.42 was unpaid was harsh & extreme; claiming that because I did not respond immediately I was told ‘we are done’ & “We no longer want your business.”
I am in utter disbelief that anyone holding a communication position, for such a reputable company, would abuse power in this way. Unfortunately, this may cost Rasmus. Companies must not accept counter productive behavior of any employees or tolerate irrationality driven by bias & internal incompetence.
The erosion of a once highly regarded business relationship is disheartening. This oversight brilliantly spotlights the grave importance in recognizing the value of customer feedback & the deep impact of a failure to do so will ultimately determine that company’s worthiness.
9 april 2022
Review zonder uitnodiging
Antwoord van Rasmus Auctions
Thank you for taking the time to share this feedback. I want to start by saying how genuinely disappointed we are to hear about your experience, especially given your long history with Rasmus and the fact that you’ve recommended us to friends and family. That trust matters to us, and it’s clear we fell short here.
What you described is not the experience we aim to deliver, and I’m sorry for how the interaction made you feel. Regardless of the amount in question, communication should always be professional, respectful, and solutions-oriented. When that doesn’t happen, it undermines the relationship and that’s on us to address.
We take feedback like this seriously. It’s important for us to review situations where our process or tone misses the mark so we can improve how we communicate and how we resolve issues moving forward. Your perspective is valuable, and it helps us do better.
If you’re open to it, we would appreciate the opportunity to discuss this further and see if there’s a way to make things right. You can reach us directly at erikrasmus@rasmus.com.
Again, thank you for your past support and for speaking up. We’re sorry this experience led to such disappointment, and we’re committed to learning from it.
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