I paid an additional fee to upgrade my existing voucher using Amex. Apparently the payment is pending, as of two hours after payment, and nothing can be done until it reaches my account. My vou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to book even only two days before. Great tour guide (ear piece so everything clearly heard), lots of very interesting technical detail which even a layman could understand. An excellent 90minute... Toon meer
Bedrijf heeft geantwoord
An interesting visit, the Manager who led the visit was very informative, the interior of the winery is attractive but the vineyard itself is looking uncared for. A lot of the vines & stakes were b... Toon meer
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Once I was through to an agent it went well, they sorted my query easily However I would like to point out that the AI bot does not understand at all, I have been trying a few times rewording what... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cadeauwinkel
- ook in
- Impresario
Geschreven door het bedrijf
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Geschreven door het bedrijf
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contactgegevens
Verenigd Koninkrijk
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Gemiddeld
26K reviews
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Easy to book even only two days before
Easy to book even only two days before. Great tour guide (ear piece so everything clearly heard), lots of very interesting technical detail which even a layman could understand. An excellent 90minute tour, good cafe for lunch, museum to wander around afterwards to finish a good day out.
24 september 2026
Antwoord van Red Letter Days
Thank you for your fantastic review, Martin! We’re delighted to hear that booking was so easy, even at short notice, and that you enjoyed the tour. -Maddie
Unresolved issue
The agent provided the incorrect voucher, did not resolve my query.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for sharing your feedback, Richard. We’re sorry to hear about your experience and apologise that you were provided with the incorrect voucher and that your query wasn’t resolved.
We understand how frustrating this must have been, and we’d appreciate the opportunity to look into what happened and help put things right. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate further. - Maddie
Avoid these vouchers
I was unable to upgrade my seats in a theatre as the website refreshed and reverted to original offering. I didn’t notice until the tickets came through. I realised it was my error but it took well over a dozen emails and over a month to resolve. I felt that each customer service agent didn’t read previous replies and was given conflicting information from different agents too. I ending feeling that their ‘customer service’ aim is to make contact so difficult that you give up and don’t actually use your voucher. I would not recommend.
2 oktober 2026
Antwoord van Red Letter Days
Thank you for sharing your feedback, Jules. We understand how disappointing it must have been to spend over a month trying to resolve the matter, particularly after receiving information and having to contact us repeatedly. This is certainly not the level of customer service we aim to provide.
We’d really appreciate the opportunity to look into this further. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate what happened. -Maddie
Great day out.
Great day out.
This is a fantastic experience if you are thrill seeking. Great venue at Lydden Hill, great welcome and very good instruction, everything you want for a treat.
2 oktober 2026
Antwoord van Red Letter Days
Thank you for your fantastic review! We’re delighted to hear you had such a great day out. -Maddie
We received a gift from my bother for a…
We received a gift from my bother for a tadting experience through RLD for The Lucky Cat in Manchester, what on experience that my wife and i thorough enjoyed.
25 september 2026
Antwoord van Red Letter Days
Thank you for your lovely review! We’re delighted to hear that you and your wife thoroughly enjoyed your experience at The Lucky Cat. -Maddie
A good selection to choose from
I like that there is a 30 day return policy if the receiver would like to cha be their gift.
We have t done the experience yet but great for gift buying.
1 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely review, we appreciate your great feedback! -Maddie
Complete rip off
Complete rip off. Threw every obsticle they could to frustrate booking, codes didnt work, when i final struggled through their system, all i got was a telephone number to ring event provider, which led to another frustrating process. Tried to have me pay numerous extra fees. Eventually track event provider cacelled less than 18 hrs before event. Turn Christmas present into horrible experience. Please do buy voucher as a gift.
2 oktober 2026
Antwoord van Red Letter Days
Thank you for sharing your feedback, Rod. We’re really sorry to hear about your experience and understand how disappointing this must have been, especially as the voucher was intended as a Christmas gift.
We’re sorry you encountered difficulties with the booking process, including issues with the codes, additional fees and the eventual cancellation of the event at such short notice. We appreciate how frustrating this would have been and that it affected what should have been an enjoyable experience.
We’d like the opportunity to look into what happened. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate this further. -Maddie
hit and miss - mostly miss
I received this as a Christmas present last year through Red Letter Days.
On speaking to the telephone team to book, I was immediately met with the hard sell for optional extras, including additional driving laps, demo laps, high-speed passenger laps, media pack and insurance excess waiver. I opted for the demo laps at £30. I was explicitly told that, because my chosen circuit (3 Sisters) was shorter than standard, I would get 3 laps instead of the usual 2.
However, when I presented my voucher and ID on the day, I was told that I would only get 2 demo laps. I questioned this at the desk but the staff member was adamant. This lack of customer service threatened to overshadow what was supposed to be an enjoyable day out.
That being said, the demo laps were enormous fun - thanks, John L., you partially redeemed the day. He also took my wife and mum-in-law and they seemed to thoroughly enjoy it, despite being thrown around in the back seat! John's track knowledge was excellent and his brief pointers on racing lines and braking points proved very useful when I got behind the wheel myself.
My wife purchased the media pack for me - at £50. All I got for this was a 3-minute video of me inside the cabin, and a synchronised view of the track from the front of the car. In my opinion, this was massively overpriced and I absolutely do not recommend it to anyone.
During the drive I was told on several occasions to slow down, despite the track being mostly clear. Whilst frustrating, it did demonstrate one thing at least - the optional insurance waiver would have been completely unnecessary.
Ultimately, some great highlights, but some clear drawbacks. I therefore cannot give this experience any more than 3 stars.
My advice to Everyman Racing:
1) reduce the price of the media pack;
2) ensure your venue staff and telephone staff are consistent when telling your customers how many laps (demo, driving or passenger) they will get at each track;
3) allow instructors to make some allowances for drivers who are clearly capable.
18 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback, Andrew. We’re sorry to hear about the confusion around the number of demo laps and the inconsistent information you received, as well as your concerns regarding the optional extras. We understand how frustrating this must have been and apologise that it took away from what should have been a straightforward and enjoyable experience.
That said, we’re pleased to hear that you still had some great highlights on the day, particularly your demo laps and the instruction from John. It’s fantastic to hear that his knowledge and guidance helped make the driving experience enjoyable.
We really appreciate your feedback, and we’ll be sure to pass these points on to the relevant team.
Thank you again for sharing your feedback. -Maddie
Difficult to negotiate the process
Buying the voucher initially was relatively easy. To use it was more difficult! It was necessary to upgrade the voucher for the Spa location nearest to me. Once I had navigated that process booking my Spa day was extremely difficult as non of the links provided by Red Letter worked. In the end I had to contact the experience provider directly who provided me with a different link which then worked efficiently. In total it took me over two hours from start to finish. Not exactly a great customer experience.
1 oktober 2026
Antwoord van Red Letter Days
Thank you for sharing your feedback, Zach. We’re sorry to hear that, while purchasing the voucher was straightforward, using it became a difficult and time-consuming process.
We understand how frustrating it must have been to encounter issues with the booking links and then have to contact the experience provider directly. We appreciate you bringing this to our attention and would like to look into what happened.
Please reach out to our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate this further. -Maddie
Antwoord van Red Letter Days
Thank you for sharing your feedback, Sue. We’re sorry to hear that your order hasn’t arrived yet. We understand how frustrating it can be to be left waiting, especially when you’re expecting your gift.
We’d like to look into this for you. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your order details, and we’ll be happy to investigate the delivery and provide an update. -Maddie
Happiest grandson ever
My grandson was over the moon with his gift. He said its the best present he has ever had.
24 september 2026
Antwoord van Red Letter Days
Thank you so much for your lovely review, Denise! We’re absolutely delighted to hear that your grandson was over the moon with his gift. -Maddie
This was a Christmas gift and it was…
This was a Christmas gift and it was fabulous to receive . Would consider buying a gift like this for other people .
24 september 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear you enjoyed receiving your Christmas gift. -Maddie
Broadoaks afternoon tea…
The staff were friendly and looked after us well. The tea was well presented and freshly made. The hotel is in a picturesque setting with well kept grounds.
30 september 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback, Anne! We’re delighted to hear that the staff were friendly and looked after you well, and that you enjoyed the freshly prepared afternoon tea. -Maddie
Antwoord van Red Letter Days
Thank you for your lovely feedback, Geoffrey! We’re delighted to hear the recipient was pleased with their gift. We hope they enjoyed their experience! -Maddie
Lovely half day with afternoon tea
Lovely half day with afternoon tea. The food was very good with a good variety. My pescatarian requirements were catered for. Crew were hard working, kind and fun; nothing was too much trouble.
Would highly recommend and hope to return next Spring.
23 september 2026
Antwoord van Red Letter Days
Thank you for your wonderful feedback, Joanne! We’re delighted to hear you enjoyed your afternoon tea and that your dietary requirements were well catered for. -Maddie
Chat line very helpful
I had an issue with an experience no longer being available and the agent was very helpful in extending the voucher expiry date to give us more time to choose an alternative.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for sharing your feedback LindaH. We’re pleased to hear that, despite the original experience no longer being available, you were able to receive helpful support and an extension to your voucher, giving you additional time to find a suitable alternative. We hope you find an experience you really enjoy.
-Eddie
I tried to book a helicopter flight for…
I tried to book a helicopter flight for two at two separate venues, but both gave an automated response to say that they were massively booked up, and gave no indication as to when flights might be available. | then sent an email to someone asking the same question, and received no response
1 oktober 2026
Antwoord van Red Letter Days
Thank you for sharing your feedback, and we’re sorry to hear about the difficulties you experienced when trying to arrange your helicopter flight. We apologise that you were unable to get clear information regarding availability and that your email did not receive a response.
Please contact our Customer Service team directly at trustpilot@buyagift.com so we can look into this further and provide any additional information or assistance that may be available.
-Eddie
Antwoord van Red Letter Days
Thank you for your lovely feedback, Michael! We’re delighted to hear you had a fantastic day and enjoyed the informative guide. -Maddie
It took in excess of 20 minutes to…
It took in excess of 20 minutes to answer my call. Once connected, service was satisfactory, albeit virtual.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for sharing your feedback, George. We’re really sorry to hear you experienced a long wait, this is certainly not the level of service we aim to provide our customers.
We’re pleased to hear that our team were able to assist you once you were connected. We really appreciate your patience and understanding.
-Maddie
Tricky booking process…
We were very kindly treated to a 2 night luxury break. Searching for a suitable hotel was difficult as there was very little choice and availability was low. However, after a few months, I found one . The RLD website link to check availability wouldn’t work, so had to contact customer service to contact the hotel directly. However, from there on, the booking process was seamless and straightforward. The hotel and the break was beautiful- the staff couldn’t have done anymore to make our stay more comfortable. Was a good choice!
30 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback, Jennifer. We’re delighted to hear that, despite the initial difficulty finding availability, you were able to enjoy a beautiful break and that the booking process was smooth once arranged.
It’s wonderful to hear the hotel and staff made your stay so comfortable and that you felt you’d made a great choice. We really appreciate your feedback! -Maddie
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