I paid an additional fee to upgrade my existing voucher using Amex. Apparently the payment is pending, as of two hours after payment, and nothing can be done until it reaches my account. My vou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to book even only two days before. Great tour guide (ear piece so everything clearly heard), lots of very interesting technical detail which even a layman could understand. An excellent 90minute... Toon meer
Bedrijf heeft geantwoord
An interesting visit, the Manager who led the visit was very informative, the interior of the winery is attractive but the vineyard itself is looking uncared for. A lot of the vines & stakes were b... Toon meer
Bedrijf heeft geantwoord
Once I was through to an agent it went well, they sorted my query easily However I would like to point out that the AI bot does not understand at all, I have been trying a few times rewording what... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cadeauwinkel
- ook in
- Impresario
Geschreven door het bedrijf
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Geschreven door het bedrijf
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contactgegevens
Verenigd Koninkrijk
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Gemiddeld
26K reviews
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Antwoord van Red Letter Days
Thank you for your great feedback Julie. We’re pleased to hear that everything was hassle-free from booking through to enjoying the experience. We really appreciate your kind words and hope to welcome you back again soon.
-Eddie
I had a really great day at Brands…
I had a really great day at Brands Hatch and the Everyman team were helpful and very efficient. The only reason for not 5* was the poor online interface/instruction between Red Letter and Everyman, which requires a much clear path for the end to end process for my experience. Try getting someone who has never used RedLetter or Everyman to run through the entire process as a test.
24 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your detailed feedback. We’re pleased to hear you had a great day at Brands Hatch and found the Everyman team helpful and efficient. We also appreciate your comments regarding the online booking process and instructions between us and the venue. Your suggestion is very helpful, and we’ll take this feedback on board as we look at ways to make the process clearer and easier to follow.
-Eddie
EBirthdat Gift to our Son
Everything we requested was received on time.The presentation was worth paying extra for but did not include the message we recrded so had to download the e document to add this to the gift but this did not cause us any alarm
1 oktober 2026
Antwoord van Red Letter Days
Thank you for sharing your feedback Rod. We’re pleased to hear that everything arrived on time and that you were happy with the presentation. We’re sorry that the recorded message wasn’t included as expected, although we’re glad you were able to add it without any difficulty. We appreciate you taking the time to share your experience.
-Eddie
Easy to order the voucher …
Easy to order the voucher after choosing the experience we desired. A great gift idea and the recipient can upgrade or change it if needed to.
Just have to work out how to book it now!
2 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback Paula. We’re pleased to hear that you found the ordering process straightforward and enjoyed the flexibility of being able to change or upgrade the experience if needed. We hope the recipient has a fantastic time and enjoys choosing their experience.
-Eddie
Antwoord van Red Letter Days
Thank you for your fantastic feedback Michaela. We’re thrilled to hear that you loved the experience and are already looking forward to booking again. We hope to help create another memorable experience for you soon.
-Eddie
Turn away
Got to the venue tad late due to car issue. In the queue to book took ages. When it was my turn because of the situation I wasn't able to go out and drive. I have to rebook my experience again. Still not got an email for the re book.
Why could I of not still done the experience when you can book on the day to drive other cars anyway through out the day.
Shocking service. Don't recommend.
3 oktober 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback Ash. We’re very sorry to hear about the difficulties you experienced on the day and the delay in receiving confirmation of your rebooking. We understand how frustrating this must have been, particularly after making the journey to the venue.
We’d like to investigate what happened and understand why you were unable to proceed with the experience. Please contact our Customer Service team at trustpilot@redletterdays.co.uk with your booking details so we can look into this further and assist you.
-Eddie
My son had a fantastic day thank you
My son had a fantastic day thank you . The staff were great.
3 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback. We’re delighted to hear that your son had such a fantastic day and that the staff helped make the experience enjoyable. We really appreciate you sharing your positive experience.
-Eddie
Very knowledgable guide
Very knowledgable guide, entertaining, very sociable group of people. Obviously take their job seriously and birds were well cared for.
2 oktober 2026
Antwoord van Red Letter Days
Thank you for your great feedback Kirsty. We’re delighted to hear that you enjoyed the experience and found the guide knowledgeable and entertaining. It’s also wonderful to know that you appreciated the friendly atmosphere, and we hope you have many more enjoyable experiences in the future.
-Eddie
Couldn’t use it at the Creams…
Couldn’t use it at the Creams restaurant,real disappointment for my grandson
Won’t be using this website again
25 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to leave your review Gillian. We’re sorry to hear that you were unable to use your voucher at Creams and understand how disappointing this must have been, particularly as it was intended for your grandson.
We’d appreciate the opportunity to look into what happened and see how we may be able to assist. Please contact our dedicated Customer Service team at trustpilot@redletterdays.co.uk with your voucher details so we can investigate this further.
We apologise for the disappointment caused and hope to hear from you.
-Eddie
Very helpful customer support was great!
Very helpful customer support was great!
5 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your lovely review John. We’re delighted to hear that you found our Customer Service team so helpful and were pleased with the support you received. We really appreciate your feedback and hope to assist you again in the future.
-Eddie
Complete nightmare.
We booked pre theatre dinning/ show. A few days before the date we had a tel.call from the eating venue saying it had ceased trading. It is now sorted but it was a complete nightmare. Talk about a Bad Day at the Office. It took all the pleasure away but the show Mamma Mia was really good.
24 september 2026
Antwoord van Red Letter Days
Thank you for sharing your feedback. We’re sorry to hear about the last-minute disruption to your pre-theatre dining arrangements. We understand how stressful and disappointing it must have been to find out just days before your booking that the venue had ceased trading.
We’re pleased that the situation was eventually resolved and that you enjoyed Mamma Mia, but we appreciate that the experience took away from what should have been an enjoyable occasion.
-Emily
Antwoord van Red Letter Days
Thank you for your review Margaret! We’re pleased to hear that your voucher has arrived and hope you enjoy your experience when the time comes.
-Emily
Absolute nightmare of a company
Absolute nightmare of a company. Bought a dinner and theatre for two as a gift. Code doesn’t work. No bookable options. Waiting for hours on online chat help. A year later and still not booked. I’m not giving up as I’m pretty certain this is a deliberate model. Never again!
18 september 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced trying to book your dinner and theatre experience. We understand how frustrating it must be to have been waiting so long to arrange your experience and to have encountered issues with the code and availability.
We’d like the opportunity to look into this and see if we can help resolve the situation. Please contact us at trustpilot@redletterdays.co.uk, quoting your Trustpilot review, and we’ll be happy to investigate further.
-Emily
The experience was quality .
⁹The experience was quality .
Red letter days changed our location . Meaning instead of a hours trip it was 2.5 hours away.
To start had 3locations wen purchased but when I needed to book it there was only 2 and the location was still in the description but was unable to select .
Red letter days wouldn't take any responsibility .
The location that was deleted was then uploaded at a higher price but Red letter days wouldn't swap it even tho it was no fault of our own .
We was menna jump out of plane from wiltshire which was close to us but had to jump from Peterborough. Was a quality experience but would go direct nect time not through Red letter costumer service from red letter we recieved was awful
I would def recommend peterborough to do your sky dive from. Friendly staff and a pleasure to be around . Brillaint communication and very helpful 👌 👏
25 september 2026
Antwoord van Red Letter Days
Thank you for your feedback. We’re sorry to hear about the frustration caused by the change in location and the difficulties you experienced when trying to book your skydive. We understand how disappointing it must have been to face a significantly longer journey and feel that we didn’t take responsibility for the situation.
We’re pleased to hear that you enjoyed the experience itself and received great service from the Peterborough team.
Thank you for sharing your feedback.
-Emily
asked for appointment at Nottingham…
asked for appointment at Nottingham Steam Train Driving Experience because of distance to travel gave dates and times asked for available appointments email reply opening times and days open. answer phone when phoned every time Paid to extend voucher for another year still same trouble to extend voucher second time £20.00 so gave up Product Code 11825457 Voucher Code 4030226448635906 Not Redeemed Would not recommend At All
29 oktober 2025
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your feedback Alan. We’re sorry to hear about the difficulties you experienced when trying to arrange your Nottingham Steam Train Driving Experience. We understand how frustrating it must have been to provide dates and times, only to be unable to secure an appointment, even after extending your voucher.
We’d like the opportunity to look into this further and see if we can help. Please contact us at trustpilot@redletterdays.co.uk, quoting your Trustpilot review and voucher details.
Thank you for taking the time to share your feedback.
-Emily
There was an issue regarding redeeming…
There was an issue regarding redeeming the voucher and it expiring which was resolved very easily.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your feedback, Kerry! We’re pleased to hear that, although there was an issue with redeeming your voucher and its expiry, it was resolved quickly and easily. -Maddie
Twickenham History
Fascinating to hear about and see the history of the development of Rugby and the part played by Twickenham.
24 september 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback, Pete! We’re delighted to hear you enjoyed your experience. -Maddie
The speed at which the beautifully…
The speed at which the beautifully presented gift arrived I’m very pleased and impressed.
1 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that your gift arrived so quickly and that you were pleased with the service. -Maddie
Easy to book even only two days before
Easy to book even only two days before. Great tour guide (ear piece so everything clearly heard), lots of very interesting technical detail which even a layman could understand. An excellent 90minute tour, good cafe for lunch, museum to wander around afterwards to finish a good day out.
24 september 2026
Antwoord van Red Letter Days
Thank you for your fantastic review, Martin! We’re delighted to hear that booking was so easy, even at short notice, and that you enjoyed the tour. -Maddie
Unresolved issue
The agent provided the incorrect voucher, did not resolve my query.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for sharing your feedback, Richard. We’re sorry to hear about your experience and apologise that you were provided with the incorrect voucher and that your query wasn’t resolved.
We understand how frustrating this must have been, and we’d appreciate the opportunity to look into what happened and help put things right. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate further. - Maddie
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