I paid an additional fee to upgrade my existing voucher using Amex. Apparently the payment is pending, as of two hours after payment, and nothing can be done until it reaches my account. My vou... Toon meer
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Once I was through to an agent it went well, they sorted my query easily However I would like to point out that the AI bot does not understand at all, I have been trying a few times rewording what... Toon meer
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An interesting visit, the Manager who led the visit was very informative, the interior of the winery is attractive but the vineyard itself is looking uncared for. A lot of the vines & stakes were b... Toon meer
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Easy to book even only two days before. Great tour guide (ear piece so everything clearly heard), lots of very interesting technical detail which even a layman could understand. An excellent 90minute... Toon meer
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Bedrijfsgegevens
- Cadeauwinkel
- ook in
- Impresario
Geschreven door het bedrijf
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Geschreven door het bedrijf
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contactgegevens
Verenigd Koninkrijk
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Gemiddeld
26K reviews
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Not enough choice
Not enough choice. Most places we did select wanted more money. Website kept playing up, not user friendly. Ran out of time so panicked and choose badly.
12 september 2026
Antwoord van Red Letter Days
Thank you for sharing your honest feedback. We’re really sorry to hear that you found the choice limited, experienced additional charges with some options, and had difficulties using the website. We completely understand how frustrating this must have been, especially with the pressure of your voucher expiry approaching. Your comments are very valuable, and we’ll take them on board as we work to improve both the website experience and the range of options available.
-Emily
Booking was a nightmare and the…
Booking was a nightmare and the information provided failed to mention that Wembley tours did not run during the summer month Ems due to concerts
4 oktober 2026
Antwoord van Red Letter Days
Thank you for your feedback Ruth. We’re sorry to hear that you found the booking process difficult and that the information provided didn’t make the seasonal availability of the Wembley Stadium Tour clear.
We understand how disappointing this must have been, particularly when you were expecting to be able to use your experience during the summer. We appreciate you bringing this to our attention, as feedback like this helps us identify where our information can be clearer.
Good value and great experience
27 september 2026
Antwoord van Red Letter Days
Thank you for your fantastic feedback Linda! We’re delighted to hear that you found your experience to be great and good value for money.
-Emily
all good
worked well for me but would rather have spoken to someone personally as old but it was quite easy even for a 66 year old
7 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your lovely feedback Debra! We’re really pleased to hear that you found the process easy to use.
-Emily
We went to Grill on the 5th the staff very attentive
The staff at Grill on the 5th were very attentive
17 september 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that you enjoyed your visit to Grill on the 5th and that the staff were so attentive.
-Emily
Antwoord van Red Letter Days
Thank you so much for your wonderful feedback Grace! We’re delighted to hear that you received perfect service and were pleased with the beautiful gift packaging. We really appreciate you taking the time to share your experience and hope the gift is enjoyed!
-Emily
Prompt and helpful assistance
7 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your lovely feedback John! We’re delighted to hear that you received prompt and helpful assistance from our team.
-Emily
The experience was great, booking it was a pain.
The experience that was booked for me was fantastic, but checking availability and booking a date for it through the Red Letter Days website would not work. I tried on multiple computers, and different browsers and it just wouldn't load. I couldn't find a contact number to ring anyone, and so I entered the chat help to eventually connect to a human who told me to ring the place the event was booked at and arrange it with them using my reference code. That all went fine, but the website not working added un-necessary stress and frustration.
3 oktober 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback Barry. We’re delighted to hear that you had a fantastic experience once everything was arranged, but we’re sorry that you encountered difficulties when trying to check availability and book your date through our website.
We understand how frustrating and stressful it must have been to try multiple browsers and computers without success, and we apologise for the inconvenience caused. We’re pleased that our chat team was able to assist and that you were ultimately able to arrange your booking directly with the experience provider.
-Emily
My voucher did not arrive as promised
My voucher did not arrive as promised, I phoned Red Letter explained the problem and a replacement voucher was emailed to me immediately. Ezcellent service.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your fantastic feedback! We’re delighted to hear that our team were able to resolve the issue quickly and get your replacement voucher emailed to you straight away. We’re so pleased you received the excellent service we aim to provide. Thank you for taking the time to share your experience!
-Emily
It was a long wait but very much worth…
It was a long wait but very much worth it. My instructor was brilliant a really fun but professional guy with a relaxing and great sense of humour. I really enjoyed myself.
25 september 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback Lyn! We’re delighted to hear that, despite the wait, you had such an enjoyable experience and that your instructor made it both fun and professional.
We really appreciate you taking the time to share your experience!
-Emily
**Avoid Red Letter Days and Buyagift, especially their gift cards**
I've submitted this review to Buyagift too, as both were awful.
**Avoid Red Letter Days and Buyagift gift cards**
Red Letter Days and Buyagift appear to be one and the same company, and what should have been a simple experience has turned into an absolute nightmare.
I was given £100 worth of gift cards. Having experienced the process of trying to use them, I would strongly recommend avoiding giving or receiving these gift cards.
The gift-card website is completely separate from the main website. To use a voucher, you are redirected to the “redeem” site. Unfortunately, the Red Letter Days redeem site simply does not work. It sits on endless “loading” pages and eventually times out, leaving an “Oops – can’t find what you’re looking for” message.
Worse still, if you enter your email address anywhere along the way, you are bombarded with offers and discount emails — none of which can actually be used on the voucher redemption sites.
I eventually went through the online chat, navigated the pointless automated assistant, and finally reached customer service. After explaining the problem, I was directed to the Buyagift redeem website to “try that” instead. The two sites appear virtually identical, but fortunately the Buyagift version did actually work.
I finally managed to find and book the short-stay getaway I wanted. The experience had to be booked directly with the accommodation provider, so I contacted the owner by phone and email. He was extremely helpful. However, later that evening he contacted me to say that the Buyagift voucher was showing as not having been processed by Buyagift, so he couldn't accept the booking. He tried again the following morning, but contacted me again to say that it still couldn't be actioned.
So, back to the tedious Buyagift online chat.
After a considerable amount of to-ing and fro-ing, I was eventually told by customer services that the “experience” was no longer on their system.
The problem with that explanation? **The experience is still listed on their website as I write this, and I can still apparently purchase a voucher for it.** The accommodation provider was also completely unaware of any issue and told me that he had already accepted several other Red Letter Days and Buyagift bookings that same week.
The whole gift-card and redemption experience is extremely frustrating. The websites appear poorly maintained, the systems don't seem to communicate properly with each other, and customer service was ultimately unable to resolve an issue that shouldn't have existed in the first place.
What should have been a straightforward gift has resulted in hours of wasted time, multiple chats and phone calls, and a booking that still couldn't be made.
**I would strongly recommend avoiding Red Letter Days and Buyagift, particularly if you are considering purchasing or giving one of their gift cards.**
**update**
The vendor has contacted Buyagift and they have told him his listing are valid and active and they have no idea what the chat customer support are talking about. The nonsense just keeps building up.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your recent review. We’re very sorry to hear about the frustrating experience you’ve had with your gift cards and the difficulties you encountered throughout the redemption and booking process. We completely understand how disappointing it must have been to spend so much time trying to arrange what should have been a straightforward gift.
We’re particularly sorry to hear about the issues with the redemption website, the communication with the accommodation provider and the conflicting information you received about the availability of the experience. We appreciate you taking the time to provide such detailed feedback, as it highlights areas where we need to improve.
We’d really like the opportunity to investigate what happened and see if there is anything we can do to help. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and a reference to this review, and our team will look into this for you.
We sincerely apologise for the inconvenience, frustration and time spent trying to resolve this, and we hope we can help put things right.
-Emily
Antwoord van Red Letter Days
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the food and felt it was well worth it. It’s fantastic to know you’d likely choose the experience again.
-Emily
Excellent experience very very…
Excellent experience very very enjoyable would recommend to anyone the instructor was fantastic sorry no good with names think it was Brett
26 september 2026
Antwoord van Red Letter Days
Thank you so much for your fantastic review Charles! We’re delighted to hear you had such an enjoyable experience and that the instructor was fantastic.
It’s wonderful to know you’d recommend the experience to others, and we hope to see you again for another great experience soon!
-Emily
Antwoord van Red Letter Days
Thank you for your lovely review Maria! We’re so pleased to hear you found us easy and simple to use, and that you felt you received good value for money. We really appreciate your feedback.
-Emily
I’m still waiting for my rearranged drive to next year
I’m , still waiting for my rearranged drive after paying for it to be moved to next year
26 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to leave your feedback Paul. We understand how frustrating it must be to still be waiting for confirmation of your rearranged driving experience, particularly after paying to move it to next year, and we sincerely apologise for the delay.
Please contact our Customer Service team at trustpilot@redletterdays.co.uk with your booking details so we can have a look into this for you and confirm the current status of your rearranged experience.
-Eddie
Antwoord van Red Letter Days
Thank you for your great feedback Julie. We’re pleased to hear that everything was hassle-free from booking through to enjoying the experience. We really appreciate your kind words and hope to welcome you back again soon.
-Eddie
I had a really great day at Brands…
I had a really great day at Brands Hatch and the Everyman team were helpful and very efficient. The only reason for not 5* was the poor online interface/instruction between Red Letter and Everyman, which requires a much clear path for the end to end process for my experience. Try getting someone who has never used RedLetter or Everyman to run through the entire process as a test.
24 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your detailed feedback. We’re pleased to hear you had a great day at Brands Hatch and found the Everyman team helpful and efficient. We also appreciate your comments regarding the online booking process and instructions between us and the venue. Your suggestion is very helpful, and we’ll take this feedback on board as we look at ways to make the process clearer and easier to follow.
-Eddie
EBirthdat Gift to our Son
Everything we requested was received on time.The presentation was worth paying extra for but did not include the message we recrded so had to download the e document to add this to the gift but this did not cause us any alarm
1 oktober 2026
Antwoord van Red Letter Days
Thank you for sharing your feedback Rod. We’re pleased to hear that everything arrived on time and that you were happy with the presentation. We’re sorry that the recorded message wasn’t included as expected, although we’re glad you were able to add it without any difficulty. We appreciate you taking the time to share your experience.
-Eddie
Easy to order the voucher …
Easy to order the voucher after choosing the experience we desired. A great gift idea and the recipient can upgrade or change it if needed to.
Just have to work out how to book it now!
2 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback Paula. We’re pleased to hear that you found the ordering process straightforward and enjoyed the flexibility of being able to change or upgrade the experience if needed. We hope the recipient has a fantastic time and enjoys choosing their experience.
-Eddie
Antwoord van Red Letter Days
Thank you for your fantastic feedback Michaela. We’re thrilled to hear that you loved the experience and are already looking forward to booking again. We hope to help create another memorable experience for you soon.
-Eddie
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