I paid an additional fee to upgrade my existing voucher using Amex. Apparently the payment is pending, as of two hours after payment, and nothing can be done until it reaches my account. My vou... Toon meer
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Once I was through to an agent it went well, they sorted my query easily However I would like to point out that the AI bot does not understand at all, I have been trying a few times rewording what... Toon meer
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An interesting visit, the Manager who led the visit was very informative, the interior of the winery is attractive but the vineyard itself is looking uncared for. A lot of the vines & stakes were b... Toon meer
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Easy to book even only two days before. Great tour guide (ear piece so everything clearly heard), lots of very interesting technical detail which even a layman could understand. An excellent 90minute... Toon meer
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Bedrijfsgegevens
- Cadeauwinkel
- ook in
- Impresario
Geschreven door het bedrijf
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Geschreven door het bedrijf
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contactgegevens
Verenigd Koninkrijk
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Gemiddeld
26K reviews
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I wish that I had never got this gift
I wish that I had never got this gift. It has been a nightmare trying to book the experience. As ever, if only one could talk to a human being, it might have been better. I can only hope and pray that the experience itself is going to be a vast improvement. Would not be keen to use Red Letter again
12 september 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback, Chris. We're very sorry to hear that you've had such a frustrating experience trying to book your gift. We understand how disappointing it can be when the booking process becomes more complicated than expected, particularly when you're looking forward to enjoying a special experience.
We apologise for the difficulties you've encountered and appreciate you sharing your concerns regarding access to customer support. If you require any further assistance with your booking, please feel free to reach out to us directly at trustpilot@redletterdays.co.uk, and we'll do our best to help. We sincerely hope that the experience itself exceeds your expectations and provides you with a much more positive experience.
- Emma
The driving experiences and instructors…
The driving experiences and instructors was first class, but the VIP experience was not worth the money that is why it’s only a four star
29 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback, Paul. We're delighted to hear that you enjoyed the driving experiences and found the instructors to be first-class. However, we're sorry to hear that the VIP experience didn't quite meet your expectations or feel like good value for money. We appreciate your honest feedback, as it helps us understand where experiences may fall short of expectations. Thank you again for sharing your thoughts, and we hope your next experience will be even more enjoyable!
- Emma
Worst spa experience I’ve had!
The place is like a maze, in dire need of a refurb. Ice room wasn’t cold, and the shower button wasn’t working either. one of the other experience rooms wasn’t even operating. Afternoon tea was served in a small box room, not the restaurant advertised, the sandwiches had a slab of margarine, hardly any other filling, everything was dry as if prepped day before and left uncovered in the fridge. The portions and selection was also terrible, was looking forward to a lovely handmade drink but was instead told to help myself to filter tea and coffee. No juices or other drinks available. The glasses on my table had lip marks on too. Even the clotted cream was dry as it had no cover in the fridge!!! No check ins from staff at any point during the dining experience either. Maybe visit if you have the personality and social skills of a cardboard box, and want a run down experience of a spa.
6 oktober 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience fell so far short of expectations. We understand how disappointing it must have been, particularly when you were looking forward to enjoying both the spa facilities and afternoon tea. We appreciate you bringing these concerns to our attention, including the issues with the facilities, food quality, and service you received.
This is certainly not the experience we want our customers to have when purchasing an experience through us. Please feel free to reach out to us directly at trustpilot@redletterdays.co.uk, providing your voucher details and any relevant information, so we can look into this further. We sincerely apologise for the disappointment and inconvenience caused and appreciate you taking the time to make us aware of your experience.
- Emma
Antwoord van Red Letter Days
Thank you for your lovely feedback! We're pleased to hear that your order arrived promptly and that the instructions provided were clear and detailed. We always aim to make the process as smooth and straightforward as possible, so it's great to know you had a positive experience. We really appreciate you taking the time to leave a review and hope to help you discover more wonderful experiences in the future!
- Emma
Our Afternoon Tea at the Three Fyshes
Our Afternoon Tea at the Three Fyshes, Turvey was excellent. It was relatively easy to organise & the venue and service was good.
8 oktober 2026
Antwoord van Red Letter Days
Thank you for sharing your lovely feedback, Gillyanne! We're delighted to hear that you had such an excellent afternoon tea experience at The Three Fyshes in Turvey. It's great to know that arranging your experience was relatively straightforward and that you were pleased with the venue and service. We really appreciate you taking the time to share your experience with us and hope to help you discover many more enjoyable experiences in the future!
- Emma
Antwoord van Red Letter Days
Thank you for sharing your feedback, Michael! We're delighted to hear that you found the experience both interesting and educational. It's wonderful to know you enjoyed the opportunity to learn more about this. We hope you discovered something new and enjoyed every moment of the experience. Thank you for choosing us, and we look forward to helping you find more enjoyable experiences in the future!
- Emma
Really great experience
Really great experience! The team are just fantastic, very experienced and made the day that extra special, i didn’t think we would do half the stuff we did so definitely will be coming back again!
28 september 2026
Antwoord van Red Letter Days
Thank you for sharing such wonderful feedback, Mario! We're delighted to hear that you had such a fantastic experience and that the team helped make your day extra special with their knowledge and expertise. It's great to know that you were able to enjoy even more than you expected and made some lasting memories along the way. We really appreciate your kind words and look forward to helping you find your next exciting experience!
- Emma
Would recommend
This was easy to book, well organised when we arrived & my daughter thoroughly enjoyed it, learning a great deal.
4 oktober 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your lovely feedback, Sarah! We're delighted to hear that the booking process was straightforward and that everything was well-organised on the day. It's wonderful to know that your daughter thoroughly enjoyed the experience and came away having learnt so much. We look forward to helping you discover more memorable experiences in the future!
- Emma
Poor service
lack of communication i resolving an issue which was: i made payment via credit card for a driving experience and selected discount vouchers from partner organisations. The discount vouchers arrived promptly within minutes of the transaction. I have not received a confirmation email or the requested e voucher. Red Letter Days cannot trace my order despite the payment having cleared from credit card provider. they query whether I have provided the correct email address which is nonsense as we have been communicating. They cannot trace my order Attempts to resolve via the online chat platform are frustrating , repetitive and time consuming. A totally unsatisfactory experience which is causing anxiety .
8 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for taking the time to leave your review, Susan. We're sorry to hear about the difficulties you've experienced and understand how frustrating it must be to have a payment taken without receiving your order confirmation or e-voucher. We also apologise for the inconvenience caused by the challenges you've faced while trying to get this resolved. We appreciate you bringing this to our attention. Please feel free to reach out to our dedicated team directly at trustpilot@redletterdays.co.uk, providing any relevant details about your order, so we can look into the matter further and assist you. We apologise again for the stress and inconvenience caused and hope to help resolve this for you as soon as possible.
- Emma
Used Red letters before
5 oktober 2026
Antwoord van Red Letter Days
Thank you for your feedback and for choosing us again. We're pleased to hear that you've used Red Letter Days before and appreciate your continued support. We always want our customers to have a positive experience when purchasing and using their vouchers, and we hope to help you discover many more memorable experiences in the future.
- Emma
no customer service as all
The experience I want is no longer available so I had to change, then the replacement was no longer available. Its impossible to speak to any sort of customer services to sort anything, and as it was a gift I can't do a chargeback. Absolutely disgusting con of a company. AVOID!
8 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
We're very sorry to hear about your experience, Dave. We understand how frustrating and disappointing this must have been, especially as the voucher was purchased as a gift. We apologise for the inconvenience caused by the availability issues and the difficulty you experienced in getting assistance. This is certainly not the experience we want for our customers. Please feel free to reach out to our dedicated team at trustpilot@redletterdays.co.uk so we can look into this for you and help resolve the matter. Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.
- Emma
it was ok but the band was very…
it was ok but the band was very minimal( a quintet was advertised!!) also no chance to book a table by the window: it said we cd book as we boarded the ship? did not happen. apart from that it was very nice
28 september 2026
Antwoord van Red Letter Days
Thank you for your feedback Annette. We’re pleased to hear that you enjoyed the experience overall, although we’re sorry the band and seating arrangements didn’t meet your expectations.
We appreciate you highlighting these points and will pass your feedback on to the relevant team.
-Emily
I was lucky in that i chatted to…
I was lucky in that i chatted to someone who actually listened
8 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your lovely feedback Tom! We’re so pleased to hear that you felt listened to and supported. We believe taking the time to genuinely understand our customers is really important, so it’s wonderful to know this made a difference.
-Emily
Saved money using Red Letter
The activity voucher was easy to obtain and cost less than booking directly with the activity provider.
25 september 2026
Antwoord van Red Letter Days
Thank you for your great review, Dave! We appreciate your amazing feedback. -Maddie
Really pleased with the lovely gift box…
Really pleased with the lovely gift box to present the experience in for a special birthday
4 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback Jackie! We’re delighted to hear that you were pleased with the gift box and that it helped make the special birthday even more memorable. We hope they have a fantastic experience!
-Emily
a gift for someone else but recipient…
a gift for someone else but recipient delighted but has not booked the driving experience yet.
15 september 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that the recipient was pleased with their gift. We hope they have a fantastic time when they book their driving experience.
-Emily
Got this for my sister in law and her…
Got this for my sister in law and her husband for Christmas. I was pleased with it and how quick it arrived
4 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback Thelma! We’re delighted to hear you were pleased with your gift for your sister-in-law and her husband, and that it arrived so quickly. We hope they have a fantastic experience!
-Emily
Purchased a red letter experience as a…
Purchased a red letter experience as a present...the package arrived on time and in perfect condition...will deffinately use this site again
18 augustus 2026
Antwoord van Red Letter Days
Thank you so much for your lovely feedback Kathie! We’re delighted to hear that your Red Letter Days experience arrived on time and in perfect condition. We’re thrilled you’d use us again and hope the recipient enjoys their experience.
-Emily
I really like Red Letter Days and they…
I really like Red Letter Days and they do great offers. Their system could do with a little bit of stream lining especially if you have more than one voucher as it doesn't state if its been redeemed or not.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that you enjoy Red Letter Days and our offers. We also appreciate your feedback about managing multiple vouchers and the lack of clarity around whether a voucher has been redeemed. We understand how helpful this information would be and will certainly take your comments on board as we look to streamline and improve the experience.
-Emily
Cannot use voucher online
Easy to purchase the voucher. Not easy/impossible to book experience online.
4 oktober 2026
Antwoord van Red Letter Days
Thank you for your feedback Sam. We’re pleased to hear you found purchasing the voucher easy, but we’re sorry to hear you experienced difficulties when trying to book your experience online. We understand how frustrating this can be and appreciate you bringing it to our attention.
-Emily
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