Once I was through to an agent it went well, they sorted my query easily However I would like to point out that the AI bot does not understand at all, I have been trying a few times rewording what... Toon meer
Bedrijf heeft geantwoord
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I had originally bought a red letter gift in 2023 for my husbands 60th Birthday. It was for a fast car ride in a classic car but unfortunately due to poor health in 2024/2025 we were unable to go. Thi... Toon meer
Bedrijf heeft geantwoord
An interesting visit, the Manager who led the visit was very informative, the interior of the winery is attractive but the vineyard itself is looking uncared for. A lot of the vines & stakes were b... Toon meer
Bedrijf heeft geantwoord
Redletterdays is impossible to book, so wrong,I have given up, which is very sad not only for the purchaser but the recipient too! The only ones getting any enjoyment out of a voucher is redletterdays... Toon meer
Bedrijfsgegevens
- Cadeauwinkel
- ook in
- Impresario
Geschreven door het bedrijf
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Geschreven door het bedrijf
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contactgegevens
Verenigd Koninkrijk
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Gemiddeld
26K reviews
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Zo gebruikt dit bedrijf Trustpilot
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You don't always get what you want
Easy to book, unfortunately what I booked they couldn't deliver, booked a super car driving experience for Donnington Park, but once paid was informed there are no dates for Donnington, please choose an alternative track!
A bit rubbish that.
Customer Services were great though and I got a refund almost immediately
9 oktober 2026
Antwoord van Red Letter Days
Thank you for your feedback Gordon. We’re sorry to hear that your chosen driving experience at Donington Park wasn’t available as expected, and we understand how disappointing this must have been. However, we’re pleased that our customer service team was able to arrange your refund promptly. We appreciate you sharing your experience, and we’ll take your comments on board as we continue to improve our service.
-Emily
Experiences offered & no longer available on 2 occasions
2 experiences withdrawn before I was able to book. No refund available, only credit vouchers issued & very limited experiences in area near Chichester, West Sussex. Original voucher purchased as a birthday present for my partner in December so very frustrated & annoyed by the whole experience of using this company. Would not recommend to anyone
12 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for sharing your feedback. Elaine We’re really sorry to hear about your disappointing experience and understand how frustrating it must be to have two experiences withdrawn and then struggle to find suitable alternatives in your area. We appreciate that this is particularly disappointing when the voucher was purchased as a birthday gift for your partner. We’d like the opportunity to look into this further and see if we can help. Please could you contact us at trustpilot@redletterdays.co.uk so our team can review your concerns? Thank you for bringing this to our attention.
-Emily
Vineyard needs work
An interesting visit, the Manager who led the visit was very informative, the interior of the winery is attractive but the vineyard itself is looking uncared for. A lot of the vines & stakes were bent over or broken, the steps down to the vines were damaged & the slope covered in loose pebbles. Bearing in mind that most visitors or older and not as agile as they were.
Afternoon tea was just adequate without being impressive.
The room for overnight was quirky - the bath adjacent to the bed! But the bed was spacious and comfortable.
The cooked breakfast was excellent!
8 oktober 2026
Antwoord van Red Letter Days
Thank you for taking the time to share such detailed feedback Bri. We’re pleased to hear that you enjoyed the informative tour, found the winery attractive, and had a comfortable stay with an excellent cooked breakfast. We’re sorry that some aspects of your visit, particularly the condition of the vineyard paths and the afternoon tea, didn’t meet your expectations. Thank you again for your feedback.
-Emily
Had a Voucher for sunday dinner and…
Had a Voucher for sunday dinner and wine.Cost was £56.00 RED LETTER DAYS.Booked and went yesterday.There was only 2 meats available and 3 Different wines.We were amazed and very dissapointed when the total cost to everyone was £38.50 (Food £14.50 each and wine £4.60)Walk in bookings ect but ours was £56.00.Tried to cancel wasnt allowed.BEWARE WHEN BOOKING THIS IT MAY BE A LOT CHEAPER JUST GOING.Have contacted red letter days but not happy with the response.(£10 code of next purchase)Will not be ever buying again.ABSOULTE RIP OFF.
11 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for sharing your feedback. We’re really sorry to hear that your Sunday lunch experience didn’t meet your expectations and that you felt disappointed with the value of your voucher. We understand how frustrating this must have been, especially when the experience didn’t feel worth the price paid. We appreciate you bringing this to our attention, and your comments will be shared with the relevant team as we continually look for ways to improve our experiences and customer service.
-Emily
Antwoord van Red Letter Days
Thank you for your lovely feedback! We're delighted to hear that you had a great experience and found the staff friendly. We really appreciate you taking the time to share your review and hope to help you find the perfect gift again in the future!
-Emily
If I could give negative stars I would
If I could give negative stars believe me I would!!
A complete farcical experience from beginning, I would say “to end” but there was no END!! I ended up giving up after spending days on hold trying to sort out their cockups.
Never again I’ll
Stick to flowers from now on!
11 december 2025
Antwoord van Red Letter Days
We're really sorry to hear about your experience. We understand how frustrating it must have been to spend so much time trying to resolve the issues, especially when you were unable to get the support you needed. This is certainly not the level of service we aim to provide. We'd appreciate the opportunity to look into this further, so please contact us at trustpilot@redletterdays.co.uk, and our team will do their best to assist you. Thank you for bringing this to our attention.
-Emily
Easy to find a gift voucher which…
Easy to find a gift voucher which matches the occasion. May need a few more choices of Spa days in staffordshire
1 oktober 2026
Antwoord van Red Letter Days
Thank you for your feedback Kerry! We're pleased to hear that you found it easy to find a gift voucher to suit the occasion. We appreciate your suggestion for more spa day options in Staffordshire and will certainly take this on board. Thank you for choosing us!
-Emily
The availability of the place closest…
The availability of the place closest to us (still a 4hr drive away) wasn’t great because it seems to be an events venue. When I contacted in February asking for September availability they didn’t have a weekend until November. We did then manage to get in the first weekend of October. The place itself was nice but a little basic. We had to pay extra for our dog even though the red letter day was a dog friendly stay.
Upsides- the staff were great. It is very dog friendly. It’s quiet. The location is rural and a short drive to fantastic sights. There’s nice food onsite and the pub a short drive away also had lovely food. The breakfast was good.
9 oktober 2026
Antwoord van Red Letter Days
Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that you enjoyed the rural location, the friendly staff, the dog friendly atmosphere and the food during your stay. However, we understand that limited weekend availability and the additional charge for your dog were disappointing, particularly given the description of the experience as a dog friendly stay. We appreciate you highlighting both the positives and the areas where your expectations were not fully met. Your comments are valuable and help us better understand our customers’ experiences.
-Eddie
Customer service terrible even with booking reference and evidence of payment.
I bought a voucher for 2 for the Battersea barge comedy event. At the time my google mail was full so I didn't recieve the email. I had screenshotted the booking confirmation page with the confirmation number. After speaking to their chat bot for ages I finally got through to an agent. I sent the agent the confirmation number. They couldnt find any record of it. I sent screenshots of the payment with the date as requested. Still they couldn't find anything. None of my email addresses brought up anything on their system. They said to leave it with them and they would get back to me. Twice I went through this process and never heard a thing back from them (my google emails are working fine now). The last time i tried was around 6 months ago. I've been putting it off since because I realy do no want to go back through the whole process spending hours finding the records and getting through the chat bot. My guess is they were hoping this would be the outcome. Im going to buy another one but never through Red Letter Days again.
12 januari 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for taking the time to share your experience. We’re truly sorry for the difficulties you’ve faced trying to resolve this issue and for the repeated efforts you’ve made to provide evidence of your purchase without receiving a clear answer. We understand how frustrating and disheartening it must have been to spend so much time seeking help, only to be left without a resolution or follow up. Please accept our sincere apologies for the disappointment this has caused and for the impact it has had on your confidence in Red Letter Days. We would appreciate the opportunity to investigate this further, so please contact our dedicated Customer Service team at trustpilot@buyagift.com with any details you still have available. We’ll do our best to help.
-Eddie
Gold Star Service …
I purchased two anytime tickets for The Cube in Manchester as part of a 40th birthday gift through Red Letter, complete with gift box. I was amazed that it was delivered the very next day considering that I hadn’t made the purchase til quite late on the previous day. The gift box is awesome, with everything you need to know in the envelope inside the box. A gold star service for which I’m thoroughly impressed with.
9 oktober 2026
Antwoord van Red Letter Days
Thank you for such wonderful feedback Suzanne! We’re delighted to hear that your gift box arrived so quickly and that you were impressed with the presentation and the information provided. It’s lovely to know your 40th birthday gift was ready to enjoy with everything neatly organised. We really appreciate your kind words and hope the recipient has a fantastic time at The Cube!
-Eddie
Couldn’t book via your link
Couldn’t book via your link, directed me to the provider who didn’t respond to T/c messages or emails, had to go to the venue in the end to book, fortunately it wasn’t far away!
It was a real faff would have thought as it was a red letter gift it should be accessed via your website - very poor
9 oktober 2026
Antwoord van Red Letter Days
Thank you for sharing your feedback Mrs Lange. We’re sorry to hear about the difficulties you experienced when trying to make your booking, particularly having to contact the provider without receiving a response and ultimately visiting the venue in person.
We understand how frustrating and inconvenient this must have been, and we sincerely apologise that the process was not as straightforward as you expected. We appreciate you bringing this to our attention. If you require any further assistance, please contact our Customer Service team at trustpilot@buyagift.com, and we’ll be happy to help.
-Eddie
Nice package and timely arrival
8 oktober 2026
Antwoord van Red Letter Days
Thank you for your feedback Alan. We’re pleased to hear that you were happy with the presentation of your package and that it arrived on time. We appreciate you choosing Buyagift and hope the gift brings plenty of enjoyment!
The booking was straight forward.
The booking was very straight forward, the delivery was so quick next day.
8 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback Teresa. We’re delighted to hear that you found the booking process straightforward and that your order arrived so quickly. We appreciate you sharing your experience and hope you enjoy your purchase!
-Eddie
Really good deal and recipient was…
Really good deal and recipient was absolutely delighted! Thank you, best deals out there 🤗
8 oktober 2026
Antwoord van Red Letter Days
Thank you for your wonderful feedback. It’s lovely to hear that you found a great deal and that the recipient was so pleased with their gift. We hope to help you find many more memorable experiences in the future!
-Eddie
Incredibly quick delivery!
Incredibly quick delivery!
Nicely presented item and exactly as ordered.
8 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely review Kevin. We’re delighted to hear that your order arrived quickly and that you were happy with the presentation and the item received. We hope you enjoy it!
-Eddie
A happy conclusion
We have had to pospone our trip with tea until the spring of next year, due to hospital visits for both of us!! when made phone call to your rep at shillinghurst station to arrange new date Shen was both very helpful and professional in her her dealing with us.we have a new date in June 27 and are still looking forward to the experience
so many thanks again for the change of dates.
Bill Davies
7 oktober 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your experience Bill. We’re pleased that the date change was arranged smoothly and that you have a new date to look forward to. We hope everything goes well for you both and that you have a wonderful time enjoying your afternoon tea in June!
-Eddie
Can't log into the booking site
Can't log into the booking site. Also very long delays in contacting the customer services
8 oktober 2026
Antwoord van Red Letter Days
Thank you for your feedback Alma, We’re sorry to hear you’ve had trouble accessing the booking site and experienced long delays when trying to contact our customer service team. We understand how frustrating this must be.
Please contact us at trustpilot@buyagift.com with your details, and our team will be happy to look into this for you.
-Emily
The afternoon tea was exceptional…
The afternoon tea was exceptional service great and we really enjoyed strolling around the gardens
8 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear you enjoyed the afternoon tea, received great service, and had a wonderful time strolling around the gardens.
-Emily
Antwoord van Red Letter Days
Thank you for your lovely review Lisa! We're delighted to hear that your order arrived the very next day and that you were happy with our service.
-Emily
Antwoord van Red Letter Days
Thank you for your lovely feedback! We're pleased to hear that your letter arrived in good time and that everything went smoothly. We hope your friend enjoys their gift and has a wonderful experience!
-Emily
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