Repco Reviews 

Very poor service & highly overpriced products. The online parts portal is very inaccurate and it took me three attempts to get the correct brake pads purchased. In the end the correct brake pad was not even listed as "fits your vehicle" on their system.

Very rare today to find good customer service. today i visited Repco in Sunshine pick up some stop leak for my aging HiLux. I couldn't find what i wanted and enquired with the shop assistant packing the shelves. I must say that Naim went above and beyond to find the product i wanted as the computed advised that there were 13 items in stock. Naim scoured the shelves and eventually found what i was after. Thank you Naim

The staff member at Repco Busselton - Julie was extremely helpful and found what we needed in minutes. Very professional also. Thankyou Julie

In my case I received my order on time, just. My issue is the large amount of my time it took trying to get answers for why the website said one thing and the store person said another thing totally opposed to the confirmation sales email I received. I was told I would get answers yesterday, as that never happened I wright this to show others Repco talk the talk but can't walk. At just after 10:00 AM I placed and payed for a same day delivery order. At 10:20 AM I received an email confirming my order and delivery for same day. The order cut off for same day is 1:00 PM so at 3:30 PM having not received the obligatory on for delivery email I rang the store. I was told that they do not deliver and that my order would be placed on a Terrible transport Company (Team Global Express) who refuse to deliver here and they would have taken my order further away to their depot expecting me to pick it up. I explained on the phone that was NOT DELIVERY and certainly NOT SAME DAY. I told of my confirmation email and was told someone would ring me back. As Repco close at 5:00 PM I was concerned. I finally got a call at around 4:30 PM asking If I still wanted my order delivered and I said YES! A pleasant enough person finally delivered my order. I asked why all the confusion, they took my details and said that as it was Friday the Manager was away and promised the Manager would contact me Monday on their return. Monday was Yesterday and NOTHING. Repco are now sending me Spam advertising but if I order anything will I get the same run around and Stupidity? If I wanted to drive to town I would NOT ORDER ONLINE.

Your Spotify adds make me want to rip my ear off and burn down every Repco on the Gold Coast. I have absolutely no idea why your marketing team thought that it was a good idea. Fire them all and remove the ads, please, I am begging you.

Consistently poor service. A 'Click and Collect' order was placed with the Bankstown store and no communication was received for 5 days. An email to Repco service was responded with a suggestion to ring the store (what service?). At 4.53pm, I rang the store and was immediately put on hold. At 5.00pm, the phone started ringing but rang out as it was closing time. Appalling - as if the staff don't really care about their work or customer service.
This was not the only time with poor service from the Bankstown store - several previous delivery orders did not take place until disputes about the payment were raised. Appalling.

Highland park is my preferred store. Today I needed help with new wiper blades..
I went in almost at closing time.. Jack was amazing.. he did not hurry my sale.. but took the time to sort out the correct ones and fit them

Repco Enoggera was great, I believe the sales person’s name was Carly. She took the time to help sort out hoses and pipes for my friend’s car. She went back and forth to find the size that we needed to fix up his car. She went above and beyond to help us sort out our problems.

I was going to make a fast trip to Repco to pick up an auto part, but I ended up feeling a little annoyed asked for assistance, and the staff didn't seem to know. If they were new, there wouldn't have been any drama, but it would have been really beneficial to put in a little work. Even though I provided all the correct information, the part I grabbed didn't even fit correctly.All in all the entire process was a bit disappointing

Generally Repco has always been good with products and good with customer service but due to market pressures they have resorted to cheaper quality products in some categories. Our 12v compressor died soon after warranty, the metal inside it actually broke apart. NZ needs a good quality auto parts and accessories provider, Repco could easily get back to that level because they still have a reputable name.

This place is the biggest ripoff in New Zealand. I brought a steering rack through them and they charged me $200 more then if i got it imported from the supplier they get it from. I will never buy items from them ever again..and i suggest no one else does...this franchise needs to be exited from New Zealand, we dont need money hungry suppliers like them..

Avoid shopping at Penrith Repco.
I had the worst experience, 30 min click and collect is more like when they want to do it, I walked into the shop 2 hours later and my order wasn't ready and asked to wait at least 10 mins by a rude team member. A new team member helped me straight away and got the rude one to process my order. Never shopping here again longs as that rude team member is there, as they think the reno's are more important than customers.
I'm heading back to Super Cheap.

Their website vehicle garage search is non functional just shows parts that don't fit my vehicle
They are also three days overdue delivering my oil & oil filter

Hi, Tried to point this out to Repco but was told to go jump. Repco have three pricing levels(at minimum), retail, club members and auto club members. If you want the Auto Club members discount and are not part of say RACQ ,just show this price to Super Cheap and they will sell it to you at the discounted price. So in short you can buy cheaper at SuperCheap every time.My local SC store is only metres from Repco so I can do this all day without effort . I pointed this out to Repco feedback and they did not care at all. Only really posting this because of attitude I got for trying to help.

⭐⭐ (2/5 stars)

While I wanted to support the local Repco at Kingaroy, my recent experience left much to be desired. During a quiet period when the store was empty, the staff members were engrossed in their own conversation and showed little interest in assisting customers. Despite being the only customer present, I had difficulty getting help with my inquiries.

What could be improved:
- Customer acknowledgment: I stood waiting for assistance while staff continued their personal conversation
- Professional demeanor: Staff prioritized social chat over customer service
- Attentiveness: Basic customer service expectations weren't met

I hope management addresses these service issues, as I'd like to support local businesses but expect a basic level of customer attention and professionalism.

I went to Repco in Airport West for supply and fit of wiper blades but was told to go to Auto Barn.
Must be to hard down there no work ethic I spent plenty in the past but not in the future.
Thanks Auto Barn highly recommend .

Drew from the Bunbury store was very helpful and knowledgeable. Regarding a trailer adaptor plug.

Thanks mate!

Absolute worst service I've ever received in your Mornington Store. I was spoken to terribly when I wanted to follow up on an order that was overdue. Now the item has been returned and they've accepted the returned goods but the refund payment remains overdue, without so much as a confirmation that it's been processed. I've sent numerous emails to follow up and still have not received a response. Don't bother with Repco they're a waste of time and don't have a clue. Supercheap and their competitors are much more competent and provide much better service.

Click and Collect 1-3 days they claim.
All good, I thought. Get an email and a text message saying my product had arrived in store and ready for pickup.Most folks would be of the belief that this actually meant that they could actually drive to the store and collect. But wait.. this actually means that it is sitting on a pallet somewhere and can be collected in another 4 days time. Silly old bugger I am. Who in their right mind would drive 30 kilometers one way to collect something that was supposedly ready for collecting??

So that was my first time buying something from repco store,my skyline one headlight bulg was not working and i went to the repco store in rotorua the old taupo road one, so girl deal with me i also gave her the sample of my bulb i bought it and fit in my car but didnot work and i asked her on the time its not working and she said go to electrican after i went to mechanic and he said its not the same i came back to the store and that girl was also there but she was busy with another customer but another girl talked to me i told her i boyght this and its not the same and she was like very rude to me did you bring the samole i said yes,and she said i cant do anything thats your fault its same volt i know its same but its not working there i didnot ask for refund i was like change it with the same one and even if you can’t change it no worries but you should treat people same as like when you selling wrong things to the people she was really rude i dont why she was in angry mood. So very bad experince. Better double check when buying something from repco