The customer care team (mentioning Leanne) who were extremely helpful and prompt with our request for retrieval of our records, despite only been given a few hours to action our request. Great custom... Toon meer
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Lees wat reviewers zeggen
Dale from the Manchester always provides excellent support. Dale is always friendly and willing to help whenever needed. He is highly efficient in dealing with requests or issues I have. His commi... Toon meer
Bedrijf heeft geantwoord
I sent a request and I did not change the shipping address so I emailed Restore to change the address for me and it was done in no time at all and they email me to confirm that the email address had b... Toon meer
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Informatieservice
- Automatiseringsbedrijf
- Business to Business-service
- Cloud computingservice
- Archiefopslagbedrijf
Geschreven door het bedrijf
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contactgegevens
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, Verenigd Koninkrijk
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt trouble-free delivery 👍
1 mei 2026
Antwoord van Restore Information Management
Thank you for your review Martina, we are pleased to hear that you are happy with the service provided
Antwoord van Restore Information Management
Hi Hannah, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Quick delivery
30 april 2026
Antwoord van Restore Information Management
Hi Lisa, thank you for your review, we are pleased to hear of your satisfaction with the service provided
Antwoord van Restore Information Management
Hi Alice, thank you for this review, we are pleased to hear of your happiness with the service provided
Staff were very helpful and were able…
Staff were very helpful and were able to answer my questions providing screenshots to enable me to investigate a problem that arose.
30 april 2026
Antwoord van Restore Information Management
Thank you for your review Jan. It is great to hear you are happy with the service you have received
Resolved our query.
30 april 2026
Antwoord van Restore Information Management
Hi Eddie, thank you for your review, we are happy to hear of your satisfaction with the service provided to you
Antwoord van Restore Information Management
Thank you for your review Christina. It is great to hear you are happy with the service you have received from our driver
Antwoord van Restore Information Management
Thank you for your review Samantha. It is great to hear you are happy with the service you have received from us
Restore very fast & efficient
Restore very fast & efficient. Great service from them every month
28 april 2026
Antwoord van Restore Information Management
Hi, thank you for this review, we are pleased to hear of your happiness with the service provided to you
It was a painful experience weeks to…
It was a painful experience weeks to shred some documents how hard can it be.
25 april 2026
Antwoord van Restore Information Management
Hi Adrian, thank you for your review. Apologies that your experience did not meet your expectations. Your feedback will be passed to the relevant people/team to investigate further
The speed of the response to my…
The speed of the response to my original request and the ease of ordering.
24 april 2026
Antwoord van Restore Information Management
Hi Kevin, thank you for your review, we are happy to hear of your satisfaction with the service provided to you
Immediate reply to my request
25 april 2026
Antwoord van Restore Information Management
Hi Patricia, thank you for this review, we are pleased to hear of you happiness with the service provided
Antwoord van Restore Information Management
Thank you for your review Lisa. It is great to hear you are happy with the service you received from us
Speedy uplift and nice pleasant lad.
21 april 2026
Antwoord van Restore Information Management
Thank you for your review Teresa. It is great to hear you are happy with the service you received from us
Recommend
Recommend
Needed to find if information was still available after 30 years. Quick to respond and answered.
21 april 2026
Antwoord van Restore Information Management
Hi Helen, many thanks for your review, we are very pleased to hear of this
Antwoord van Restore Information Management
Hi Suzanne, many thanks for your review, we are happy to hear of your positive experience with us
Antwoord van Restore Information Management
Hi Heather, thank you very much for your review, we are pleased to hear of your satisfaction with the service provided
Always very prompt in replying to email…
Always very prompt in replying to email request. Very quick service, and also the delivery man is very cheerful. Great service
18 april 2026
Antwoord van Restore Information Management
Hi Ruth, many thanks for your review, we are happy to hear of your positive experience with us
Request dealt with promptly
Request dealt with promptly, records received the following day.
15 april 2026
Antwoord van Restore Information Management
Hi Alison, thank you very much for your review, we are very pleased to hear of your satisfaction with the service provided
Stu Kennedy - Restore Customer Care Team
This review is dedicated to Stu Kennedy, Account Manager, Central Customer Care Team.
We are currently undertaking a major project reviewing our archiving process, which has required the retrieval of extensive historical data and past cost information. After several unsuccessful attempts to find the right contact at Restore, 5 different phone numbers dialled, rang once, then cut off, and 3 different emails bouncing back, I submitted an enquiry via the website contact page—and I’m extremely glad I did, as Stu got in touch almost immediately.
I genuinely could not ask for a more efficient, friendly, or knowledgeable account manager. From the outset, Stu responded to my emails almost instantly, clearly explaining what he would do to help and providing realistic timescales for retrieving the information I needed—and these requests were far from straightforward. True to his word, he keeps me regularly updated, delivers exactly when he says he would, and is making the entire process smooth and stress-free.
Stu is an absolute pleasure to deal with and sets a gold standard for customer care. If every Customer Care professional I work with operated at even 50% of Stu’s level, I would be a very happy Facilities Manager indeed. Thank heavens he picked up my account. Thank you so much, Stu—your support is invaluable.
16 april 2026
Review zonder uitnodiging
Antwoord van Restore Information Management
Hi Emma, thank you very much for your gleaming review, i will make sure that Stu sees these very kind words, we are very pleased to read this
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