Reynolds motor group Reviews 

1.383
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I bought my car from Matt at RMG and I honestly couldn’t recommend him enough! He was so incredibly helpful, friendly and professional throughout the whole process. Nothing was too much trouble, and h... Toon meer

Beoordeeld met 5 van de 5 sterren

Look guys,am living my dream all courtesy of a brilliant guy (Adams) at Reynolds group in southend on sea. He made my dream of owning a car so easy and simple ,am finding hard to believe I now own... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Awful company please read my review on there website .AND DID NOT REFUND STRAIGHT AWAY ONCE I EXPLAINED THAT I WAS NO LONGER BUYING THE CAR IT TOOK THREE DAYS AND LOTS OF EMAILS .LAST ONE INFORMING TH... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Everything from going along to look at their stock to driving away with our gorgeous new car has been seamless. The service and knowledge is next to none from the whole team, but I want to single out... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autodealer

Geschreven door het bedrijf

Used cars for sale in Southend-on-Sea Essex: Reynolds Motor Group: Competitive finance deals, part exchanges welcome, call now!


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

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Heeft 57% van zijn negatieve reviews beantwoord

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4,1

Alle reviews

(1.383)

26 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Look guys,am living my dream all…

Look guys,am living my dream all courtesy of a brilliant guy (Adams) at Reynolds group in southend on sea.
He made my dream of owning a car so easy and simple ,am finding hard to believe I now own such big car and it took just a few days and am home with such a beautiful beast (a Ford Kuga)luxury version
I would recommend anyone to Reynolds groups motors southend on sea without holding back anytime any day.
Thanks for such a good job, well done Adams

28 januari 2024
Review zonder uitnodiging
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Antwoord van Reynolds motor group

Thank you Denen! enjoy your new car

Beoordeeld met 5 van de 5 sterren

Great Experience

Had a great experience buying our Ford Ecosport. The guys were polite and courteous and everything was dealt with efficiently. Would definitely recommend them.

20 januari 2024
Review zonder uitnodiging
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Antwoord van Reynolds motor group

Thank you SJP

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service! Great customer service, so easy and been very helpful with sorting everything out for me, would highly recommend

25 januari 2024
Review zonder uitnodiging
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Antwoord van Reynolds motor group

Thank you Jaclyn

Beoordeeld met 5 van de 5 sterren

Amazing pain free process

Amazing pain free process, Grant made the whole process easy and was able to answer any questions I had. Would recommend

20 januari 2024
Review zonder uitnodiging
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Antwoord van Reynolds motor group

Thank you for your Review Tioen

Beoordeeld met 1 van de 5 sterren

Don’t do it!

I bought an evoque in June. By October it was making a loud noise. I notified Reynolds early November as we wasn’t aware it was still down to them to fix any issues. Had to chase Reynolds up until January and only after involving the finance company and speaking with trading standards did they decide to fix the issue. Once it finally went in I called the garage it was being repaired at (I wasn’t told where it was and calls were going unreturned when asked. Had to do a bit of sleuthing with the cars tracker and google maps) that it had been fixed and ready to be collected 10 days previous! It had been there 14 days in total. Why the hell didn’t anyone tell me! Shocking after sales service, calls barely ever answered and if they do answer it’s always ‘we will call back’. And no, I never get a call back.
So in short, I would never use them again. I don’t trust them as far as I could throw them and all they do is try to fob you off with excuse after excuse. It’s a real shame because the last car I got from there I believe Chris still run the show. Now he’s stepped back it’s just a s&!t show.

16 januari 2024
Review zonder uitnodiging
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Antwoord van Reynolds motor group



Dear Miss Read

Thank you for taking the time to share your feedback with us. We regret to learn that our service did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.

At Reynolds Motors, we value each of our customers and are committed to providing excellent customer service. It's important to note that Chris now oversees the Southend Branch and is no longer responsible for the Basildon Branch. However, he was aware of your concerns and took the initiative to ensure that your car was repaired promptly. Despite facing challenges with the garage, you initially requested, we were determined to address the issue for you, as we consider you a valued customer.

While we trust that your car has been repaired to your satisfaction, we acknowledge a miscommunication with our drivers that resulted in the delay of picking up and dropping off your vehicle, extending the return timeframe by a few days. We sincerely apologise for any inconvenience caused by this delay.

If you would like to discuss this matter further or have any additional concerns, please feel free to contact Chris Reynolds at the Southend Branch by calling 01702 842846

Once again, we appreciate your feedback and the opportunity to address these issues. We are committed to improving our services, and your input is invaluable in helping us achieve that goal.

Thank you for your understanding.

Beoordeeld met 5 van de 5 sterren

These guys were great

These guys were great, can’t praise them enough. Was so straight forward with the whole process. Got the car I’ve always wanted and will deal with them again in the future.

3 januari 2024
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Antwoord van Reynolds motor group

Thanks Jordan! enjoy your new car

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, very helpful and really quick from the initial enquiry to picking up the car. Grant was so helpful during the whole process and was always on hand with any issues or questions I had. Car was in a perfect condition and spotless inside and out. can't complain about nothing. Deffo recommend

21 december 2023
Review zonder uitnodiging
Logo Reynolds motor group

Antwoord van Reynolds motor group

Thank you Chloe

Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Brilliant customer service
Helpful in every single way
Quick and easy more than willing to help couldn’t ask for a better team to go through

19 december 2023
Review zonder uitnodiging
Logo Reynolds motor group

Antwoord van Reynolds motor group

Thank you Jordon

Beoordeeld met 5 van de 5 sterren

Highly Recommended - Liam was fantastic!

Highly recommend Reynolds Motor Group. Liam was fantastic! He responded to all of my questions quickly and nothing was too much trouble. Such a smooth process from start to finish. Many thanks

30 november 2023
Review zonder uitnodiging
Logo Reynolds motor group

Antwoord van Reynolds motor group

Thank you Carly

Beoordeeld met 5 van de 5 sterren

10/10 dealership! Highly recommend

Massive thank you to Quaye for walking me through the process and getting me sorted with my new car! Highly recommend this dealership, the process was smooth and simple. 10/10!

9 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant seller

Brilliant seller, smooth and easy experience and great cars!

24 november 2023
Review zonder uitnodiging
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Antwoord van Reynolds motor group

Thank you Raul

Beoordeeld met 5 van de 5 sterren

Great customer service

I purchased my new car through Reynolds Motor group with Adam.
He was very approachable and made buying a car really comfortable as a female purchasing solo. He provided great customer service and nothing was too much trouble! Thank you.

3 december 2023
Review zonder uitnodiging
Logo Reynolds motor group

Antwoord van Reynolds motor group

Thank you for your review JT!

Beoordeeld met 5 van de 5 sterren

Excellent service

I have just bought a lovely car from Reynolds motor group, from first contact through to handover they were very helpful, even handing over on Sunday so I could avoid weekday traffic when collecting.
Highly recommended

26 november 2023
Review zonder uitnodiging

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