Lovely polite gentlemen, took the tv into where it is going to live and checked on how I was going to get it installed. They realised I would need help! The warning if arrival phone call also very hel... Toon meer
Bedrijf heeft geantwoord
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This is the third and last time I will reply. The order was confirmed by General & Dominic, also by RGB Direct, giving a date and time for the delivery, on the morning of the delivery RGB Direct c... Toon meer
Bedrijf heeft geantwoord
The whole process of replacing my television was easy and smooth I was kept informed of delivery times. The television. Arrived packaged well, it was easy to set up. The colour is a bit problemati... Toon meer
Bedrijf heeft geantwoord
I purchased a Samsung TV for my daughter's bedroom. It was significantly cheaper than anywhere else. The product is great and came with a 5 year Samsung warranty so I am delighted. I had a few ques... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Geschreven door het bedrijf
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Contactgegevens
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Verenigd Koninkrijk
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Uitstekend
6K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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The floor tool is missing
The floor tool is missing - I emailed RGB and they haven’t got back to me yet.
2 oktober 2026
Antwoord van RGB Direct
Hi, we’re really sorry to hear that the floor tool was missing from your order. We completely understand how disappointing and frustrating this must be. Please get in touch with us directly so we can look into this for you and work to resolve the issue as quickly as possible. Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
Antwoord van RGB Direct
Thank you for your kind feedback! We’re delighted to hear you were happy with our delivery service. We really appreciate your support and look forward to serving you again!
Great Thanks
3 oktober 2026
Antwoord van RGB Direct
Thank you for your kind feedback. We truly appreciate your support and are delighted to hear that you had a positive experience. We look forward to welcoming you again.
Antwoord van RGB Direct
We’re truly sorry to hear that you were disappointed with our service. Please accept our sincere apologies for not providing the experience you deserved. We take your feedback very seriously and will use it to improve. We would really appreciate the opportunity to make things right and hope you’ll give us another chance to provide you with the service we aim to deliver.
Antwoord van RGB Direct
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our service prompt and efficient. We truly appreciate your kind comments and look forward to serving you again in the future.
Really good the man was Really nice
28 september 2026
Antwoord van RGB Direct
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you had a great experience and found our service friendly and welcoming. Your feedback is greatly appreciated, and we look forward to welcoming you again in the future.
Antwoord van RGB Direct
Hi Fiaz,
Thank you for your 5-star review and for taking the time to share your feedback. We're delighted to hear that you received excellent service from our team.
Customer satisfaction is always our priority, and it's great to know that we met your expectations. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
RGB Direct Customer Services Team
Delivered at correct time as stated.
Delivered at correct time as stated.
Friendly & helpful staff.
1 oktober 2026
Antwoord van RGB Direct
Thank you for your 5-star review! We're delighted to hear that your delivery arrived at the promised time and that you found our staff friendly and helpful.
We appreciate you taking the time to share your experience and are pleased we could provide the service you expected. Thank you for choosing RGB Direct, and we look forward to serving you again in the future.
Kind regards,
RGB Direct Customer Service Team
The service was easy to use and I…
The service was easy to use and I received a replacement television with no quibble
12 september 2026
Antwoord van RGB Direct
Thank you for your 4-star review! We're delighted to hear that you found the process easy to use and that your replacement television was arranged smoothly and without any hassle.
Providing a straightforward and efficient service is something we strive for, so it's great to know we met your expectations. Thank you for choosing RGB Direct, and we appreciate you taking the time to share your experience.
Kind regards,
RGB Direct Customer Service Team
The parcel came a day late - 30th
The parcel came a day late. Not overwhelmed as I stayed at home all day on the 29th waiting!
Can't understand why, when I was asked to give a preferred date, I was not informed of the change.
RMHill
1 oktober 2026
Antwoord van RGB Direct
Thank you for your feedback. We sincerely apologise that your parcel arrived a day later than expected and understand how frustrating it must have been to stay at home waiting on the original delivery date.
We appreciate your comments regarding the lack of communication about the change in delivery date. Keeping our customers informed is extremely important, and we're sorry that this did not happen in your case.
Your feedback has been noted and will be shared with the Courier company as we continue to improve our service. Thank you for bringing this to our attention.
Kind regards,
RGB Direct Customer Service Team
Service as advertised
A hassle - free deliver:I was assigned a delivery date, the company made contact on the day and assigned me a three-hour window and delivered the item at the agreed time.
24 september 2026
Antwoord van RGB Direct
Thank you for your fantastic review! We're delighted to hear that your delivery experience was hassle-free and that our team kept you informed every step of the way. It's great to know the delivery was made within the agreed time window and met your expectations.
We really appreciate your feedback and thank you for choosing RGB Direct. We hope to serve you again in the future!
Kind regards,
RGB Direct Customer Service Team
I spoke to a woman on the phone today
I spoke to a woman on the phone today. Incredibly rude! I had pictures of my damaged item which I sent to the insurance and they had agreed already showing the large American fridge freezer was already damaged outside of the house after doorstep delivery. She kept saying I must of damaged it when I brought it in!!!!!! Despite pictures outside which wrapping half on. Then when the delivery men could not get it out of the doors she kept saying I have taken the doors off I must off took them off repeatedly asking me if I have when I told her my partner and a friend took it in themselves without removing the doors. My insurance company agreed to pay to have the doors removed next for them to dispose of it. I have double checked with them and they sent the email 2 hours ago. Again she said this did not happen I have to pay for the removal myself!!! In the end I had to say why are you calling me a liar repeatedly!!!! Absolutely shocking service!!!!!!!!
30 september 2026
Antwoord van RGB Direct
Thank you for taking the time to share your experience. We're very sorry to read about your concerns and the way you felt during your conversation with our team.
We understand how frustrating this situation must have been, particularly when you had already provided photographic evidence of the damage and had been in contact with your insurance company regarding the claim and disposal arrangements. We also appreciate how upsetting it would be to feel that your account of events was being questioned.
Please accept our sincere apologies for any distress caused. This is certainly not the level of service we aim to provide. We take feedback regarding customer interactions very seriously and would like the opportunity to review what happened and investigate the matter further.
If you are willing, please contact our customer service team on 0208 478 1444 with your order details so that we can look into the handling of your case and ensure all relevant information has been properly reviewed.
Kind regards,
RGB Direct Customer Service Team
Order was wrong again it's black i…
Order was wrong again it's black i ordered silver
30 september 2026
Antwoord van RGB Direct
Thank you for your review. We're very sorry to hear that the item received was black when you had ordered silver. We understand how frustrating this must be, especially if this is not the first time you've experienced this issue.
Please accept our sincere apologies for the mistake. Our customer service team will be happy to investigate and arrange a suitable resolution as quickly as possible. If you haven't already contacted us, please get in touch with your order details on 0208 478 1444 so we can put this right.
Kind regards,
RGB Direct Customer Service Team
Antwoord van RGB Direct
Thank you for your 5-star review! We're delighted to hear that you found our communication good and that your delivery arrived on time. We'll be sure to pass your kind comments on to our delivery team, who will be pleased to know their friendly service was appreciated.
Thank you for choosing RGB Direct, and we look forward to serving you again in the future.
Kind regards,
RGB Direct Customer Service Team
Great service in time all happy.
27 september 2026
Antwoord van RGB Direct
Thank you for your 5-star review! We're delighted to hear that everything arrived on time and that you're happy with the service you received. We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
RGB Direct Customer Service Team
Weeks of calls and emails to get an incomplete invoice
My insurer, Domestic & General, replaced my faulty Dyson V8 vacuum through RGB, and I paid £150 upfront towards it. I received the machine in early September, and when I tried to register it, Dyson asked for proof of purchase. It then took many calls and emails before D&G and to RGB sent me an invoice today 29/09/2026, and it shows £0.00 and has no serial number, so it can't be matched to my machine. Today twice, RGB ended calls on me without answering my questions. They also told me they don't know whether the unit was refurbished as supposed to be new and was already registered with Dyson and they will look into it. I am not sure even if they will look into it, following the hanging up the call twice on my face, clearly they don't care about the customers.
I'm still waiting for a corrected invoice with the serial number again I don't think they will provide this either. No I don't recommend RGB!
29 september 2026
Antwoord van RGB Direct
Thank you for taking the time to leave your feedback. We are sorry to hear that you have been dissatisfied with your experience and appreciate your frustration regarding the documentation for your replacement appliance.
We have reviewed the matter with the manufacturer. Based on the information provided to us, they have advised that there are no issues reported with the appliance other than the parts that have already been sent to you.
We understand that you have also raised concerns regarding the invoice and the serial number. We are looking into the documentation aspect of this with the relevant parties so that the matter can be clarified.
With regard to your comments about your calls, we are sorry that you felt your concerns were not dealt with appropriately. This is not the level of service we aim to provide, and your feedback has been noted.
As this is a public review, we are unable to discuss specific account or transaction details here. We remain happy to assist with any outstanding documentation or queries through the appropriate customer service channel.
Antwoord van RGB Direct
Thank you very much for your kind words and positive feedback. We truly appreciate your support and are delighted to know that you had such a positive experience. We look forward to welcoming you again.
Antwoord van RGB Direct
Thank you for your kind feedback! We’re delighted to hear you found our service fast and efficient. We really appreciate your support and look forward to serving you again!
Delivered on time
26 september 2026
Antwoord van RGB Direct
Thank you for your feedback. We’re pleased to hear that your order was delivered on time. We appreciate your business and look forward to serving you again.
Happy with the service and the time the…
Happy with the service and the time the new tv got delivered to me
24 september 2026
Antwoord van RGB Direct
Thank you for taking the time to leave us your feedback. We’re delighted to hear that you were pleased with our service and the prompt delivery of your new TV. We truly appreciate your business and hope you enjoy your new television.
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