Richer Sounds - Manchester Reviews 

1.380
TrustScore 5 uit 5

4,9

268 Deansgate, M3 4JB Manchester, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Adrian, the store manager was a calm character, zero hard sell and just helped me make choices I'm still very happy with. I got to try the equipment I was interested in without being rushed. My first... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 268 Deansgate, M3 4JB, Manchester, Verenigd Koninkrijk

  • 0333 900 0086

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.380)

24.628 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The help and advice I received from…

The help and advice I received from Matt was probably the best I have ever received from anyone in a store. I really appreciated his assistance. If I was to give him marks out of 10 I would give him 12 !
Best wishes Roger Aley.

12 mei 2026
Review zonder uitnodiging
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience. I booked a demo and tried a few options. No time pressure, and backed by a 14 days retun. Great.

1 mei 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 4 van de 5 sterren

I thought the service was good

I thought the service was good. Matt the salesman in the shop was really helpful and the speakers I bought are very good.

1 mei 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for the feedback, especially about Matt, it's great to read you are also happy with the speakers!

Of course if there was any aspects you feel we could improve, and hopefully achieve a five star review from you next time, we'd love to hear about them..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 4 van de 5 sterren

Great quality product, sound lacks bass initially but with EQ it comes alive!

The design and build quality are fab.

The sound is good but after trying the DMS Labs tuning I absolutely love them now, nice and flat EQ with equal representation that sounds brilliant and characterful!

Great value for money at £179 but definitely try the labs tune (available in video 'Nothing CEO reacts to Headphone (1) reviews' at 6:56 )

P.S When the ear cups are flat they will clink together and I've read reports of them chipping away at each other, I've just popped some electrical tape where they touch and that seems to have reduced the impact :)

Notable mentions:
Paid for 6 day delivery and received it the next day which was nice!

Staff in the Manchester shop were very helpful and allowed me ample time to decide without feeling rushed, also very knowledgeable and friendly. I think it was James that helped me, (long grey hair)

23 april 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks so much for taking the time to leave such a thoughtful review, it’s of course fantastic to hear how much you’re enjoying the headphones!

We also appreciate the sharing of your tip on the ear cups, which is noted, and we’ll be sure to pass your kind words on too, especially to James. Thanks again for supporting local business, and we hope you continue enjoying your music.

The Richer Sounds team 🎶

Beoordeeld met 5 van de 5 sterren

Helpful staff

Helpful staff. Clear explanation of products.

21 april 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Excellent

Quick, easy, polite & helpful service and a great product.

14 april 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Great record player for a beginner

Great record player for a beginner. Good quality & sound. Very informative staff.

14 april 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Good service

Good service, happy staff in the shop

7 april 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Excellent advice as always!

I contacted Richer Sounds asking for advice regarding a pre-amp for my turntable. The advice I received was spot on as always. Although I ended up buying the pre-amp from Amazon (cos I could get it next day rather than wait til after Easter) I did buy a RCA cable from RS in Manchester. Very pleased with the cable & the advice I received from the team was superb as always.

6 april 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Thank-you Ryan

Thank-you Ryan, and Richer sounds

25 maart 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Outstanding service from the Manchester…

Outstanding service from the Manchester team.
Ryan was patient and very informative with my purchase.
Very pleased with the price, and believe me I DID shop around - and quite confident that not only this was the cheapest price in the UK but with the 6 year warranty and brilliant customer service this was a cracking deal.
Speedy delivery with 2 great guys too.

22 maart 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Lovely friendly knowledgeable team

Lovely friendly team.
Matt was very helpful and very knowledge too. I will definitely be back. Thanks.

14 maart 2026
Review zonder uitnodiging
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Staffs are friendly and helpful

Staffs are friendly and helpful. Checked everything which I want to know. Help me to make the best decision and purchase.

26 maart 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

The headphones are brilliant

The headphones are brilliant. The app lets you EQ the sound I like very much recommended. The only fly in the ointment is DPD. I dread deliveries from them. This time was no different. The driver took one look a the flats and drove straight passed. I then had to go and collect from a shop. Despite the fact I was at home and never left the flat. I paid for home delivery. Please stop using DPD as they couldn't a cold in the middle of a Pandemic.

25 maart 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Sam really helped us out

Sam really helped us out. The staff were really keen to help and had great technical knowledge. Very impressed with the new turntable and the advice at richer sounds Manchester

13 februari 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Impeccable Service

Sent an email enquiring about a product and within minutes I got a reply and within 30 minutes I had the product in my hands and an extremely positive experience in a very friendly shop.

15 maart 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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