Riverside Reviews 

I reported 5 weeks ago that we have damp/mould growing on our bedroom ceiling and a 4 month old baby sleeping in this room (that now has a cold due to the situation) and am still waiting for someone to call me back to resolve the issue! I logged a complaint with riverside on 27/11/24 which I understand their policy is a complaints handler will call me back within 5 working days being today the 5th day, to then ring up and be told it has not even yet been passed to a complaint's handler! This is absolutely SHOCKING!! I am today taking my complaint to the ombudsman and contacting a newspaper with my story about my baby and the way this company has treat me! DO NOT BUY A HOME FROM RIVERSIDE SHARED OWNERSHIP! I have contacted Paul Dolan the CEO of Riverside in hope this will get me somewhere.

Was good very happy with the surveyor

The staff are not professional the receptionist doesn't no what he doing most of the time playing with his phone I had very unpleasant day all of them need training and need help to treat people with respect.

Riverside is the most disgustingly incompetent company I have ever had the misfortune of ever coming into contact with. I have lived in this flat for some 15 years and I have reported this nuisance above me on countless occasions. The housing officer (Amanda Kemp) is an absolute joke, incompetent and a few other words I can not put here. She had the chance to put a stop to this idiot several years ago but chose not to get involved. It is her job to get involved and clamp down on the sort of behaviour this neighbour is getting up to. This is not a new issue, it is the same issue as previously reported. He drags furniture across his kitchen floor on a daily basis. You could set your watch by his antics, in addition to this he has a squeaky bedroom door which he deliberately open and closes in the middle of the night. When he opens the door it squeaks, when he closes the door it squeaks. What I don’t understand is how does the door squeak three times. One to open, one to close, there should be no third squeak but there is. I believe he is doing this on purpose just to wake me up and once awake I find it impossible to get back to sleep. I have now taken to refusing to answer the door to Amanda or any Riverside employee as it leads to a complete waste of time. I have requested a move but again all came to nothing. I was told to tidy my garden up as they have had complaints. So I cut the grass back and told Amanda that the trees overhanging my garden belonged to next door (they were about a third of the way can’t garden) and Amanda said she would get that sorted for me. In the end I went to the expense of purchasing a chainsaw and cutting the overhang down myself. I had planned to burn the branches on bonfire night but was told I mustn’t do that. It is now going to cost me in the region of £300 to have them removed from my garden. Not bad for something I am not responsible for. I am now looking at a legal route to proceed down and already email several solicitors. I would strongly recommend against anyone renting from this disgusting organisation. As soon as I find something else I am out of here.

If you use the london one in hackney don't waste your time
Terrible services have you seen all complaints about this service everybody saying the same thing. Don't expect anything from these these people are only there to pick up wages. One terrible service if you've got complex issues, they re going to forget about you they don't want people like that will just forget about you you cannot work with a mental health doesn't exist you're not getting anything from these people. Stop listening to these long time ago. These people don't care about you. The only there to pick up wages. I am the only person what I hasn't got a response back from them because I m speaking the truth about them also, the previous government stripped mental health so much there's nothing

Apps usless for reporting fixes needee unless it fits it to there specific box

Jobs get done really quickly, block is always kept clean. Great service

(RIVER SIDE & ONE HOUSING) DONT CARE ABOUT A BORN AGAIN CHRISTIAN STROKE BRAIN INJURED MAN & ALL THERE HOUSING MAINTANCE SCROOW UPS PAST & PRESENT & IAM TOLD NO NO NO YOU WILL NOT GET ANY COMPENSATION FOR ANYTHING THATS THERE FAULT AS THEY WILL TAKE YOUR RENT & SERVISE CHARGE YET WILL NOT LISTEN TO ME AS IAM NOTHING ONLY A MONEY MAKER TO RENT FROM THEM & I HAVE RIGHTS TO HAVE COMPENSATION FOR MY HEATING NOT WORKING FOR (4 & HALF YEARS FROM 7th SEP 2018 TO 9th FEB 2023) THEN A FLOOD IN MY STUDIO FLAT ON SUNDAY 6th AUG 2023 AFTER PLUMBERS PUT ON TOTALY WRONG VALVER ON WATER PIPE & DIDENT CRIMP IT ON PIPE & THEN THE FLOOD HAPPEND ON SUNDAY 6th AUG AT 4.55am AT IT RUINED AT LEAST 8 BOXES OF ART WORK & PRIVATE LETTERS JERNALS & DIERYS ETC, THEN THE DAMPNESS STARTED ON THE SECOND FLOOR & WENT DOWN OUTSIDE 3 FLOORS TO THE GROUND FLOOR & MADE MY ROOM STINK & INHABETABLE & I WAS TOLD HEAD MANERGER WILL PAY FOR ME TO GO INTO A HOTEL INSTEAD OF ME PAYING YET YET YET THAT DIDNT BECOME TRUE YET AGAIN & ITS ALL THE BUILDERS FAULT SO ITS FROM THE BUILDERS THAT I HAVE RIGHTS RIGHTS TO COMPENSATION WHO I HAVE TO SUE WITH NO WIN NO FEE LAWYERS EVEN FOR THE NO HEATING & THE FLOOD PAST & PRESENT SO I HAVE RIGHTS TO BE LISTENED LISTEND TOO OR DO I AS IAM A BORN AGAIN CHRISTIAN STROKE BRAIN INJURED MAN SO LAYERS LETS GET WITH IT & SUE GIVE ME THE JUSTICE I SEEK THE REPUTATION OF RIVERSIDE & ONE HOUSING PAST & PRESENT. THIS IS TIP OF ICE BERG.

Contacted Riverside by phone and the lady was amazingly helpful

Not every repair choice is an option through this system. Also having to wait so long for repairs is bad, over a month to deal with a broken front door

As a 1st timer for booking a repair on the Riverside app I was surprised how easy it was to book my appointment actually it was easier to book online than it is to phone them and having to go through the numbers to get to speak to someone will definitely book repairs online in the future

The electrician arrived just after 8:30 am. Was well presented and polite. Fitted new smoke alarm and was on his way within 5 mins. No problems.

Easy app to book repairs. Also you can choose a date that suits you.

Really quick service today

Riverside are withholding money which has been paid to them by my late mother and will not return it, despite making promises that they will send it back. They are deliberately ignoring my calls and emails which is totally unacceptable. Disgusting way to treat people. The money is a part refund for service charge due to my late mother having to tolerate two years of heating not working correctly and having to use portable heaters which cost a fortune to run. The poor treatment in the first place is bad enough, but then to not return the payment that is rightfully ours, is tantamount to stealing in my opinion.

my experlence was not very good on day someone to my home so way he spoke to me when came to have look under bath had leek because just stop and just was not very happy way he talk me

4 star because I can only give a 5 only if and when the job is done as I have had jobs where the job was given a time and date only to have it change.
So until the job is under way a 4 is the best I will give.

Very easy and quick service to use with no problems at all,thankyou